Adult Services Assistant

South Burlington, VT; South Burlington (VT); On-site; USD 21,000 - 30,000; Full time

Job summary

South Burlington Public Library is seeking an Adult Services Assistant to create a welcoming experience for patrons. You will help teens and adults locate materials, assist with technology, and support program activities with care and accuracy.

Key duties include greeting patrons, sharing program details, assisting with computers, and handling routine circulation tasks. Strong communication and a willingness to learn are essential for success in this role.

Qualifications

• Greet patrons and help in finding information and recommending books.
• Strong communication and public-facing skills.
• Adaptable and detail-oriented in administrative tasks.

Responsibilities

• Greet patrons and help in locating information and resources.
• Share accurate information about programs and services.
• Assist patrons with library computers and devices.
• Assist with planning programs for teens and adults.
• Support procurement by suggesting materials for purchase.
• Answer telephone and direct calls.
• Handle routine circulation and processing tasks.
• Perform routine collection maintenance tasks.
• Enforce library policies appropriately.
• Promote library services via flyers, social media, and events.
• Fulfill other duties as assigned.

Skills

Customer service

Communication skills

Attention to detail

Learn new computer skills

Ability to work with public

Canva familiarity

Education

High school diploma or GED

Bachelor's degree with one year of customer service experience

Tools

Canva

Job description

The Adult Services Assistant will provide a positive and welcoming experience for all Library visitors. They assist patrons of all ages in locating library materials, with a focus on teens and adults. They will carry out routine Circulation Desk duties and assist patrons with technology. The Assistant will be responsible for ongoing administrative projects using creativity and a love of detail.

1. Greets patrons and helps in finding information and recommending books as needed.
2. Shares accurate information about library programs and services with the public.
3. Assists patrons in the use of library computers and equipment.
4. Assists with preparation and implementation of programs for library users aged 13 and up.
5. May suggest materials for purchase under the direction of the Adult Services Librarian.
6. Answers telephone and directs calls.
7. Performs routine circulation and processing functions as needed.
8. Performs routine collection maintenance functions.
9. Enforces library policies and procedures in an appropriate manner.
10. May promote public awareness of library services and programs, creating flyers, social media posts, web events, book displays and bulletin boards.
11. Performs other duties as assigned.

1. High school degree or GED High school degree with at leasttwo years of library experience or equivalent experience working with the public. A combination of equivalent education and experience will be considered.

1. Ability to deal tactfully, courteously, and effectively with the public and other employees.
2. Strong communication skills; familiarity with Canva is preferred.
3. Ability to learn and apply new computer skills.
4. Ability to learn library procedures and apply policies.
5. Ability to work with a high degree of accuracy, efficiency, and dependability.
6. Prior experience working with adults in a library or bookstore setting is preferred.
7. Bachelor's degree with one year of customer service experience, or equivalent, is preferred.
8. Fluency in a language other than English is preferred.