Adult Protective Services Intake Case Manager 2

State-of-Georgi; Atlanta (GA); Hybrid; USD 40,000 - 49,000; Full time

Benefits offered by this job

Telework opportunities

Job summary

The Georgia Department of Human Services, Division of Aging Services, is seeking an APS Central Intake Specialist to gather referrals, assess eligibility, and document findings in Harmony. The role supports protective services outreach and coordinates investigations or interventions as needed.

Under supervision, the incumbent will travel as required and work to ensure accurate case documentation, timely responses, and compliance with state policies.

Qualifications

• Bachelor’s degree or 1 year of APS Intake CM 1 experience.
• Public service experience is valued.
• Strong written and verbal communication skills.

Responsibilities

• Gathers referral information from reporters via telephone interviews, written reports or face-to-face contacts.
• Assesses APS referral information to determine if criteria are met.
• Documents findings and maintains accurate records in Harmony.
• Prepares acknowledgement letters and sources information for investigations or interventions.
• Updates Harmony with case status and notes ensuring accuracy and timeliness.
• Clears names and maintains confidentiality while handling sensitive information.

Skills

Excellent communication

Team collaboration

Public service mindset

Strong judgment

Education

Bachelor’s degree or equivalent

Job description

Explore a World of Opportunity with the State of Georgia! We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title: Adult Protective Services Intake Case Manager 2

Agency: Department of Human Services

Shift: Day (United States of America)

Compensation Details: $44,354.85

Job Description

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

What we offer

• Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.

We are looking for

The Georgia Department of Human Services (DHS), Division of Aging Services (DAS) - Adult Protective Services (APS) is seeking candidates for the position of APS Central Intake Specialist. This position will be assigned to the office that is nearest the incumbent's residence and will be expected to travel throughout the state of Georgia when necessary. JOIN OUR TEAM!!!

Pay Grade

J Under general supervision, gathers referral information from reporters via telephone interviews, written reports or face to face contacts; assesses referral information and makes a determination as to whether or not the situation meets Adult Protective Services (APS) criteria; provides intervention services if the situation does not meet APS criteria.

Role and Responsibilities

• Gathers referral information from persons making the maltreatment report via telephone interviews, written reports or face to face contacts.
• Assess APS referral information and make a determination as to whether or not the situation meets APS criteria.
• Provides Information and Referral Services on situations that do not meet APS criteria.
• Document pertinent referral information in Harmony in a thorough, accurate and clear manner.
• For reports meeting APS criteria, document as an Investigation.
• For reports that do not meet APS criteria, document as an Intervention.
• Clear the name of the person referred in Harmony to determine if there is an active case or history.
• Note findings in Harmony.
• Completes an acknowledgement letter to the reporter unless receipt of the letter is waived.
• “Save” the letter in the Central Intake Folder on the computer.

Core Competencies

• Provides information to and honors all of the State’s commitments to internal and external customers by providing helpful, courteous, accessible, responsive, and knowledgeable service.
• Cooperates with others to accomplish common goals and works as a team player to achieve shared goals.
• Treats others with dignity and respect, maintains a friendly demeanor and values the contributions of others.
• Delivers consistently required business results and meets achievable yet aggressive goals.
• Complies with quality standards and meets deadlines.
• Maintains focus on agency and State goals.
• Displays honesty, accountability, and a strong commitment to his or her public duty and presents oneself as a credible representative of the agency and State to maintain the public trust.
• Demonstrates ability to make sound judgments and develops effective, viable solutions to drive the effectiveness of the Department and State.
• Has excellent oral, written, presentation, and interpersonal communication skills.

Minimum Qualifications

Bachelor’s degree from an accredited college or university; OR One (1) year of experience at lower level APS Intake CM 1 (SSP180) or position equivalent.

Preferred Skills/Qualifications

• Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following education/skills/experience:
• Two (2) years’ experience as an APS Investigator.
• Experience working with a specific issue facing client populations such as family violence, crisis intervention, substance abuse, services to the elderly or disabled.
• Bachelor’s degree in a Human Services program or related field.
• Possession of a valid driver’s license and consistent access to a vehicle for required work-related activities.

Additional Information

For more detailed information about the Georgia Department Human Services https://dhs.georgia.gov/

Employment Information Current State employees are subject to State Personnel Board (SPB) Rules regarding salary. DHS is an Equal Opportunity Employer

If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: [e-mail].

The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks. DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc. As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.

Minimum Qualifications

Bachelor’s degree from an accredited college or university; or one (1) year of experience at lower level APS Intake CM 1 (SSP180) or position equivalent.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Why we care

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.