Adult Protective Services Complex Case Coordinator / 61014834

State-of-South-Carolina; South Carolina; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid vacation (15 days)

Sick leave (15 days)

13 paid holidays

Parental Leave

State retirement plan

Job summary

The South Carolina Department of Social Services is seeking an APS Complex Case Coordinator to provide statewide oversight of complex case activities and lead the APS Complex Case Unit. You will partner with OIDD, OMH, county offices, and external agencies to ensure timely, effective service delivery for adults in need.

The role requires a Bachelor’s degree with 3 years of relevant social services experience or a Master’s with 1 year, plus a valid driver’s license.

Qualifications

• Bachelor’s degree plus 3 years in social services or related field.
• Master’s degree plus 1 year in social services or related field.
• Must possess a valid driver's license and access to a vehicle.
• Experience with APS programs preferred.

Responsibilities

• Oversee statewide APS complex case activities and supervise the APS Complex Case Unit.
• Coordinate with OIDD and OMH to ensure services for adults are available and effective.
• Collaborate with county APS offices, state staff, and external agencies to move cases toward safe outcomes.
• Manage case load as needed and provide guidance to staff during complex cases.

Skills

Social services experience

Driver's license

Education

Bachelor’s Degree

Master’s Degree

Job description

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties:

• The APS Complex Case Coordinator is responsible for statewide oversight and coordination of APS complex case activities. This position supervises and directs the APS Complex Case Unit and ensures consistent, effective management of cases requiring specialized attention, including those involving the Office of Intellectual & Developmental Disabilities (OIDD) and the Office of Mental Health (OMH). The Coordinator monitors case progress, evaluates barriers to resolution, and provides guidance to staff regarding appropriate interventions. The position leads and maintains collaborative partnerships with county APS offices, Adult Advocacy state office staff, and external agencies to support timely case movement, promote effective service delivery, and assist in achieving safe and appropriate outcomes for adults served.
• Direct and manage the APS Complex Case unit. Monitor, coordinate and partner with OIDD (Office of Intellectual & Developmental Disabilities) & relevant agencies to ensure cases that require assistance from OIDD stay in the forefront and receive the services necessary for the adult to live as independently as possible. Collaborate and consult with the APS case management team, state office staff, and OIDD. Carry case load as needed.
• Monitor, coordinate and partner with OMH (Office of Mental Health) & relevant agencies to ensure cases that require assistance from OMH stay in the forefront and receive the services necessary for the adult to live as independently as possible. Collaborate and consult with the APS case management team, state office staff, local OMH offices and APS OMH consultant. Carry case load as needed.
• Research and complete a written summary on all cases beyond standard service duration. Consult with the case management team to guide and inquire about barriers to closing the case and ensuring all the adult’s needs are met before case closure. Carry case load as needed.
• Monitor, track, summarize, and identify trends on cases discussed in Case Reviews. Follow-up with the case management team (case managers and team leads) on recommendations made during Case Reviews and next steps. Summarize, monitor, and be able to communicate about any complex case inquired about by management staff.
• Assist APS State Office, County and regional staff by exploring long-term solutions, to include at times providing case management for adults in APS system with cases complex in nature. Provide regional coverage as needed.
• Perform other related duties as assigned.

A Bachelor’s Degree and three (3) years of professional experience in social services programs, correctional, education, business administration, general administrative management, or relevant program experience.

A Master’s Degree and one (1) year of professional experience in social services programs, correctional, education, business administration, general administrative management, or relevant program experience.

APS Experience Preferred.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Adult Protective Services / Richland County