Adult Case Manager - Human Services Coordinator I

Commonwealth of Massachusetts; Quincy (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

Commonwealth of Massachusetts, Department of Mental Health (DMH) Quincy site, seeks an Adult Case Manager to assess, coordinate services and advocate for DMH eligible adults in Southeast Massachusetts. You will promote recovery, person-centered engagement and cultural competence while developing and monitoring ISP plans.

The position is 40 hours per week, Monday through Friday, 8:30am–5:00pm, with travel to catchment areas and statewide travel as needed. A Class D license is required.

Qualifications

• Demonstrated skills in counseling, interviewing, engagement and motivation.
• Experience with mental and emotional disorders and relevant DMH services.
• Expertise in general report writing and documentation.
• Knowledge of crisis intervention, risk mitigation and group process.
• Ability to prioritize and multitask duties.

Responsibilities

• Review eligibility records and collect clinical information from records and interviews.
• Develop Comprehensive Assessment and ISP, monitor progress and modify as needed.
• Schedule MDT meetings and coordinate with providers and colleagues.
• Conduct in-person visits and maintain regular communication with clients and families.
• Make referrals for additional services when necessary.
• Maintain updated electronic and paper medical records and notes.
• Participate in meetings and case conferences.

Skills

Counseling techniques

Mental health experience

Report writing

Crisis intervention

Multitasking

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Adult Case Manager - Human Services Coordinator I (2600075U)

Job Description

Adult Case Manager - Human Services Coordinator I - ( 2600075U )

Description

The Department of Mental Health (DMH) is seeking a talented and experienced human services professional, who will serve as an Adult Case Manager for clientsoriginatingfrom ten cities/towns in Southeast Massachusetts. The successful candidate will provide assessment, outreach, support, service coordination and person-centered advocacy to DMH eligible adults by promoting the agency’s philosophy of recovery, person-centered engagement and cultural competence. The selected candidate will utilize strength-based goal setting and foster independent decision-making for persons served. Additional responsibilities include the development, implementation and monitoring of individual service plans and assisting individuals in securing services while performing all duties to reflect the highest level of respect and dignity for the persons served.

Please Note: This position is 40 hours per week. The selected candidate will work Monday through Friday from 8:30am - 5:00pm. The days off are Sunday and Saturday.

Duties and Responsibilities (these duties and responsibilities are not all inclusive):

• Review eligibility determination record and obtain clinically relevant information through medical and psychiatric records, mental health assessments, school records as well as interviews with persons served & service providers
• Develop Comprehensive Assessment and treatment plan (ISP), reviewing treatment progress regularly and making modifications to the ISP as necessary
• Schedule multidisciplinary team meetings to formulate recommendations for treatment and services & maintain consistent and effective collaboration and communication with service providers and colleagues
• Conduct in-person visits & maintain regular communication with clients, service providers, legal guardians and family members
• Make referrals for services when necessary
• Ensure that updated collateral information is included in client chart & notes are written on all significant contacts, including but not limited to, face to face visits, phone contacts with the client’s family/guardian, incidents involving a client reported from a third party & all crisis events
• Maintain both electronic and paper medical records with up-to-date information, reflecting current bio-psycho-social information on persons served
• Participate in meetings and case conferences

Required Qualifications:

• Demonstrated skills in the principles, practices and techniques of counseling, interviewing, engagement, motivation and reinforcement
• Experience with the diagnoses and symptoms of mental and emotional disorders & the programs and services available to this population
• Expertise in the methods of general report writing
• Knowledge of principles and practices of crisis intervention, risk mitigation and group process for counseling the mentally ill
• Ability to prioritize and multitask duties

Special Requirements:

Travel is required - This position directly manages cases in the DMH Quincy Site catchment areas; however, frequent travel is required throughout the DMH Southeast Area and occasional required statewide travel to various acute inpatient hospitals or other treatment settings. Current and valid Massachusetts Class D (or equivalent from another state) Motor Vehicle Operators license required.

Preferred Qualifications:

• Knowledge of the psychosocial problems of those with mental/emotional, substance use and co-occurring disorders
• Given the population served, bilingual or multilingual fluency. Fluency in Mandarin and/or Vietnamese, preferred.

About the DMH Quincy Site Office:

Department of Mental Health (DMH) Mission Statement: The Quincy DMH site ensures access to services and supports to meet the mental health needs of individuals of all ages; enabling them to live, work and participate in their communities. The goal of adult case management services is to support individuals receiving treatment so that they may recover and thrive in their communities. The Quincy case management site always aspires to create an environment which promotes growth and independence for clients, families, and employees alike.

DMH Vision and Mission:

The Department of Mental Health, as the State Mental Health Authority, assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights, and supports mental health training and research. This critical mission is accomplished by working in partnership with other state agencies, individuals, families, providers, and communities.

Pre-Hire Process:

A criminal background checkwill be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants."

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions regarding this requisition, please contact Executive Office of Health and Human Services, Human Resources at1-800-510-4122, Option 4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have (A) at least three (3) years of full-time or equivalent part-time, professional experience in human services work or social work or (B) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A Bachelor's degree or higher in a related field may substitute for two (2) years of the required (A) experience.

Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.

Based on assignment as Qualified Intellectual Disabled Professionals, within the Department of Developmental Services, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, physical education or other a related field is required.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Title 101 CMR 23.00 ("Regulation") requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Affinitive Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Primary Location

Job

Community and Social Services

Agency

Department of Mental Health

Schedule

Full-time

Shift

Day

Job Posting

Oct 23, 2026, 3:31:21 PM

Number of Openings

2

Salary

69,803.76 - 95,339.40 Yearly

If you have Diversity, Affinitive Officer / ADA Coordinator : Christina Hyppolite, [e-mail] - 8572835830

Bargaining Unit : 08-SEIU - Local 509 - Social/Rehabilitation

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : No