Adult Case Manager (Full Time)

Btstservices; Lanham (MD); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

401k plan with company contribution

Flexible Spending Account

Health Insurance Benefits with company

Medical, Dental and Vision

100% Employee Paid Voluntary Benefits

100% Employee Sponsored Benefits

Employee Assistance Program (EAP)

Life Insurance Policy

Tuition discounts

Sick and Safe Leave

Referral Program

Flexible Schedule

Job summary

Btstservices is seeking a Community Support Specialist to deliver direct mental health case management to adults 18+ in Maryland. You will connect clients with housing, entitlements, and social supports to support recovery and independence while upholding COMAR regulations across services.

The role requires strong communication, documentation in an EMR, and coordination of family meetings with attention to monthly billing and care planning.

Qualifications

• Bachelor’s degree required.
• Experience in behavioral health is preferred.
• Experience in providing services to clients with emotional and behavioral disabilities is a plus.

Responsibilities

• Provide in-person case management to adults 18+ with serious mental health disorders.
• Link clients to housing, entitlements, and social supports.
• Ensure access to care and complete initial and ongoing assessments and plans of care.
• Coordinate family meetings and document in the EHR; handle monthly billing requirements.

Skills

Professional interactions

Confidentiality

Verbal communication

Written communication

MS Office

Email

EMR system

Driver's license

Education

Bachelor’s degree required

Social work / psychology / counseling / rehabilitation background

Tools

EMR systems

Job description

Description

The Community Support Specialist is responsible for providing direct mental case management services to clients that are within the Mental Health Case Management Program. The Community Support Specialist should have knowledge of community health resources that meet the needs of program participants. The Community Support Specialist will implement a Person-Centered model using resources for housing, employment, entitlements, and social support systems. Additionally, the Community Support Specialist is responsible for ensuring all COMAR regulations are upheld during treatment services.

Essential Functions:

• Provision of in-person case management services to adults ages 18+ that have a serious mental health disorder, including 5 direct and/or indirect services, per client, per month.
• Provide linkages to services that include but are not limited to mental health services, housing, entitlements (including insurance), etc.
• Ensure access to care for adult clients.
• Complete initial and ongoing assessments as needed.
• Complete initial and ongoing plans of care
• Coordinate, facilitate, and engage in family team meetings.
• Identify and provide supportive services to clients.
• Engage with clients within the assigned county.
• Maintain up to date documentation within company EHR.
• Complete administrative documentation for each client contact, including but not limited to:
• Contact notes, service logs, month notes, etc.
• Provide transportation to clients, as needed, to meet needs and goals as listed in the client care plan.
• Ensure that all monthly billing requirements are met
• Other duties as assigned.

Requirements

Minimum Qualifications:

• Bachelor’s degree Required.
• Bachelor’s degree in social work, psychology, counseling, rehabilitation, or related field.
• Experience maybe substituted for education.
• Experience working in a behavioral health setting providing services to clients with emotional and
• behavior disabilities.

Skills:

• Must be able to demonstrate professional interactions, language, and confidentiality practices.
• Strong verbal and written communication skills.
• Experience in proficiency with computer software including but not limited to: Microsoft Office,
• Email, and preferred use of an electronic medical record system.
• Valid driver’s license & clear driving record.

Perks for Full Time Employees:

• 401k plan with company contribution according to plan requirements
• Flexible Spending Account and Dependent Flexible Spending Account
• Health Insurance Benefits with employer contribution
• Medical, Dental and Vision
• 100% Employee Paid Voluntary Benefits
• 100% Employee Sponsored Benefits
• Company Sponsored Employee Assistance Program (EAP)
• Company Sponsored $25k Basic Life Insurance Policy
• Partnerships with select colleges/universities (tuition discounts, scholarships, etc.)
• Sick and Safe Leave
• Referral Program
• Flexible Schedule

EEO Statement

We are an equal opportunity employer and will consider all applications without regard to race, color, religion, ancestry or national origin, sex, age, marital status, sexual orientation, gender identity, disability, or genetic information. Applicants with disabilities that require accommodation or assistance for a position, please contact us directly at [e-mail].