Adult Case Management Supervisor - Human Services Coordinator II

Commonwealth of Massachusetts; Taunton (MA); On-site; USD 72,000 - 99,000; Full time

Job summary

The Commonwealth of Massachusetts is seeking an Adult Case Management Supervisor for the Department of Mental Health in Taunton. This role involves supervising case managers and coordinating mental health services to ensure effective care delivery and compliance with regulations, all aimed at supporting client recovery in community settings.

Benefits

Comprehensive employee benefits

Possibility for a hybrid work schedule

Qualifications

• Four years full-time case management experience is required.
• A valid Massachusetts Class D Motor Vehicle Operator's license is required.
• Knowledge of psychosocial problems and mental health services.

Responsibilities

• Supervises case managers, ensuring quality service provision.
• Monitors clinical and rehabilitative services contracts.
• Conducts assessments on all applicable ACCS clients.

Skills

Communication

Crisis intervention

Counseling techniques

Assessment skills

Education

Bachelor's degree or higher in related field

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Adult Case Management Supervisor - Human Services Coordinator II (250004SW)

Job Description

Description

The Department of Mental Health (DMH) is seeking a dynamic, professional, and experienced Human Services professional to provide the day-to-day supervision of mental health case managers coordinating services to clients served by DMH who are, for the most part, living in the community and receiving community-based services in the least restrictive environment possible. This individual will demonstrate a commitment to the principles of Person-Centered Care, "Community First”, Dignity of Risk, and have a working knowledge of evidenced based practices. This individual will also assess applicants to the Department in order to determine what services are needed, will collaborate with hospital and community providers to integrate hospital care with community services, and will monitor the provision of, quality of, and utilization of community services provided by agencies contracted by the State to deliver clinical and rehabilitative services in the community. Excellent communication skills and the ability to lead and work with consumers and a multi-disciplinary team of mental health professionals is a requirement.

Please Note:This position is 40 hours per week. The incumbent will work on the first shift, Monday through Friday from 8:30 a.m. to 5:00 p.m.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Provides direct case supervision and consultation to case managers by meeting on a regular basis, reviewing documentation as needed and providing consultation on difficult client issues in order to assure quality service provision.
• Ensures implementation of case management regulations, policies, and procedures especially Individual Service Plan regulations and standards, to meet timelines in compliance with established standards of continuing care services.
• Conducts and completes Employee Performance Reviews within prescribed timelines.
• Assists the Site Director in monitoring the Adult Community Clinical Services (ACCS) and Program of Assertive Community Treatment Service (PACT) contracts by reviewing vouchers for accuracy, reviewing and approving billing submissions by providers, meeting with providers, identifying performance problems and offering assistance to providers in order to assure effective and efficient service delivery.
• Conducts and completes Level of Care assessments on all applicable ACCS clients within prescribed timeframes and assures that the assessments and recommendations are document in the record.
• With the Site D irector assures that movement from Group Living Environments meets determined targets and that DMH Rental Assistance expansion targets are met or exceeded.
• Participates as needed in DMH Performance Improvement activities by organizing, assessing, and presenting data in order to provide information for Site planning, decision-making and self-evaluation.
• Complies with all mandatory training requirements.
• Performs related duties as required.

Required Qualifications:

• Possession of a current and valid Massachusetts Class D Motor Vehicle Operator's license or equivalent license from the state in which you reside.
• Knowledge of psychosocial problems of those with mental/emotion disorders.
• Knowledge of the principles, practices, and techniques of counseling.
• Knowledge of the types and symptoms of mental/emotional disorders.
• Knowledge of the types of programs and services available to the mentally ill population,
• Knowledge of interviewing techniques.
• Knowledge of principles and practices of crisis intervention.
• Knowledge of motivation and reinforcement techniques.
• Ability to make case assessments by examining records and documents through questioning and observing clients.
• Ability to communicate effectively orally and in writing.
• Ability to evaluate and maintain accurate records.

Preferred Qualifications

• A working understanding of services provided by the Department of Mental Health and its contracted providers.
• A working understanding of and demonstrated skill at monitoring community clinical and rehabilitative service contracts.

Taunton Attleboro Site works to promote the recovery and resiliency of each individual it serves and to increase their capacity for independent living in the community. The Site provides Case Management and community support and residential services which promote human dignity, humane and adequate care, self-determination, and freedom of choice.

DMH Vision and Mission:

The Department of Mental Health, as the State Mental Health Authority, assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights, and supports mental health training and research. This critical mission is accomplished by working in partnership with other state agencies, individuals, families, providers, and communities.

Pre-Hire Process:
A criminal background checkwill be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visithttp://www.mass.gov/hhs/cori and click on "Information for Job Applicants."

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Based on assignment as a Mental Health Case Manager or Forensic Transition Team Coordinator, within the Department of Mental Health, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation counseling, education or other a related field is required.

In addition applicants must have at least four (4) years of full-time, or equivalent part-time, case management of clinical/therapeutic experience.

Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Primary Location

Primary Location

: United States-Massachusetts-Taunton-60 Hodges Avenue

Job

Job

: Community and Social Services

Agency

Agency

: Department of Mental Health

Schedule

Schedule

: Full-time

Shift

Shift

: Day

Job Posting

Number of Openings

Number of Openings

: 1

Salary

: 72,532.98 - 98,953.40 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : William Herbert, [e-mail] - 6173488473

Bargaining Unit : 08-SEIU - Local 509 - Social/Rehabilitation

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes