Adult Case Management Program Supervisor

Jobtailor; Oregon (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor in the United States seeks a senior manager to oversee staff supervision, program planning, and service delivery for developmental disabilities programs. You will lead scheduling, procedures, and staff development while coordinating with service coordinators and leadership to meet program goals.

The role requires ensuring policy adherence, timely responses to public input, and ongoing evaluation of processes to improve efficiency and quality. A criminal background check is required.

Qualifications

• Bachelor’s degree in management or related field (or equivalent).
• Five years of staff supervision experience.
• Five years of technical or professional work in developmental disabilities services.
• Must pass a criminal background check.

Responsibilities

• Assign work; establish schedules and develop procedures per policy.
• Develop plans to achieve objectives and ensure program goals are met.
• Maintain staff up-to-date on Developmental Disabilities programs.
• Provide information, technical assistance, and consultation to staff.
• Convene meetings to discuss policy, budget, and updates; foster team building.
• Meet with Service Coordinators and lead workers to coordinate tasks.
• Review and respond to customer and public comments promptly.
• Monitor staff performance to meet criteria and timelines using various tools.
• Evaluate program systems to improve efficiency and quality.
• Advise Program Manager 1 on at-risk situations and manage communications.
• Identify service gaps to aid advocacy and program development.
• Liaise with community providers to access services for clients.
• Promote a diverse, discrimination-free workplace.
• Participate in IDDSD Manager meetings; contribute to planning and progress.

Skills

Staff supervision

Team coordination

Education

Bachelor's degree or related field

Job description

Responsibilities

• Assign work; establish work schedules and develop work procedures consistent with the county and department policy
• Develop plans and procedures for achieving objectives and operational goals to ensure program goals and objectives are met and consistency is achieved; modify as necessary to meet changing conditions
• Develop plans and procedures to assure that new and ongoing staff stay up-to-date on Developmental Disabilities programs.
• Provide information, technical assistance and professional consultation for staff to assist and advise them with complex and difficult issues.
• Convene regular section meetings to ensure the distribution and discussion of new state or county policy and budget and program updates; to provide a forum for staff feedback; training; and opportunities for team building
• Convene regular meetings with Service Coordinators and lead workers to ensure that coordination of team and distribution of tasks to the work team is handled appropriately
• Review and respond to customer and general public comments in a timely manner
• Monitor staff performance to ensure program criteria, performance standards, and time-lines are met using various tools including conferring with staff, reports, data, client feedback, case reviews, and other information from the public and other sources.
• Evaluate program systems, processes and procedures on an ongoing basis to explore opportunities to create efficiencies and improve quality.
• Advise Program Manager 1 regarding at‑risk client or crisis situations that engage them or other officials, and manage the situation and related communications until the matter is resolved
• Identify service gaps and program needs in order to assist Program Manager 1 to engage in advocacy to develop and implement plans in development of criteria to evaluate needs of clients.
• Liaison with community providers to assist clients with developmental disabilities to access services that meet their needs including educational, community based, residential and vocational programs/supports
• Promote and foster a diverse workforce and discrimination/harassment‑free workplace
• Participate in IDDSD Manager meetings to bring forth case management issues, system analysis and planning. Take initiative toward participation in those meetings that will impact the future sustainability and progress of IDDSD.

Requirements

• A Bachelor’s degree or equivalent course work in a field related to management such as business or public administration, or a field related to developmental disabilities services may be substituted for up to three years required experience.
• Five years of experience with staff supervision
• Five years of experience in technical or professional level staff work related to developmental disabilities services.
• Must pass a criminal background check

Certifications & Qualifications

• Bachelor's degree
• criminal background check