Adult Care Coordinator

Central Florida Cares Health System, Inc.; Orlando (FL); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits package

Hybrid work program option

Drug-free and smoke-free workplace

Job summary

Central Florida Cares Health System, Inc. seeks an administrative professional to support behavioral health programs across the provider network.

You will monitor service provider compliance, coordinate transitions of care, and track utilization and outcomes to ensure timely access and successful transitions from state facilities to community settings. You’ll collaborate with state hospitals, community partners, and other stakeholders, providing technical assistance and trainings while working

Qualifications

• Bachelor’s degree in social services or humanities required; master’s preferred.
• Minimum two years in behavioral health environment, preferably with adults.
• Experience in non-profit or government behavioral health is preferred.

Responsibilities

• Provide oversight of subcontractors to ensure coordination of care and contract compliance for adult services.
• Coordinate care transitions and assist with discharge planning and level of care decisions.
• Track census, admissions, discharges, utilization, and program performance measures.
• Provide technical assistance and training on network resources and processes.
• Promote access to care and represent the program at meetings and stakeholder events.
• Perform duties with a focus on accessibility, equity, and timely service delivery.

Skills

Interpersonal skills

Critical thinking

Diversity inclusion

Communication

Autonomy

Education

Bachelor’s degree in social services or humanities

Master’s degree preferred

Tools

MS Office

Job description

Together we can improve mental health in Central Florida!

Do you enjoy building relationships, solving complex problems, and helping individuals with behavioral health needs access the care and services they need to thrive at their optimal potential? Are you looking for a uniquely rewarding experience to be part of a team of passionate individuals, where everyone works together as vital parts of a much larger mission? We’re a diverse team of mission-focused, values-driven, collaborative, and innovative individuals who are focused on results.

The ideal candidate is a compassionate and resourceful self-starter with prior work in behavioral health, experience with the adult population, and strong care coordination and problem-solving skills. This person is a strong communicator and relationship builder who understands the complexities of serving individuals with severe and persistent mental illness (SPMI) and other behavioral health needs, is comfortable working across systems to remove barriers to care, and can work autonomously, collaborate with service providers and community partners, and take initiative to address challenges and achieve positive outcomes.

Reporting directly to the Director of Adult Programs, you’ll be supporting and monitoring behavioral health programs across the provider network, ensuring service provider compliance with program requirements, coordinating transitions of care and continuity of services, tracking program utilization and outcomes, providing technical assistance to providers, and collaborating with state hospitals, community providers, and other stakeholders to support effective care coordination, timely access to services, and successful transitions from State Mental Health Treatment Facilities to community-based settings. This position is administrative (no direct care involved).

If you’re passionate about improving continuity of care, reducing gaps in services, and helping individuals achieve stability and recovery, we’d love to hear from you.

Required Education/Experience

• Bachelor’s degree in a social service field or humanities required (master’s degree preferred).
• Minimum of two (2) years of experience working in a behavioral health environment (preferably with adult population).
• Experience working in non-profit or government behavioral health business preferred.

Essential Job Functions

• Program Oversight and Coordination of Care - Provide oversight of the Subcontractor to ensure compliance with coordination of care and contract requirements for all adult services, including state hospital admissions/discharges, Florida Assertive Community Treatment (FACT) programs, care coordination programs, residential treatment, crisis/detoxification units. Provide technical assistance and collaborate with Subcontractor to assess needs and develop appropriate care plans. Facilitate or participate in multi-disciplinary team staffings when necessary to determine appropriate treatment and level of care for persons served with severe mental illness and or substance use disorders. Support or facilitate transitions between levels of care, including discharge planning and coordination between behavioral health providers.
• State Hospital and Community Placement Coordination - Coordinate screenings and diversion opportunities from State Mental Health Treatment Facilities (SMHTF). Participate in recovery team and/or discharge planning meetings. Assist Subcontractors in locating appropriate community placements and aftercare services. Review treatment history to determine eligibility for residential services and continued stay. Support coordination for adult serving programs, including residential treatment and FACT services.
• Program Tracking and Reporting - Maintain census and waitlists for SMHTF, FACT, care coordination programs, residential treatment, and diversion services. Track admissions, discharges, utilization, and program performance measures. Compile and submit required monthly reports. Participate in FACT Advisory Committees and Fidelity Reviews.
• Monitoring - Participate in monitoring Subcontractors to ensure compliance with contract requirements.
• Access to Care - Assist with system navigation and promote awareness of available services and resources.
• Technical Assistance & Trainings - Provide internal and external technical assistance, including training on CFC’s network and available resources.
• Emergency Preparedness - Perform assigned duties, which may include deployment during a disaster.
• Be kind, respectful, and thoughtful to others while performing the duties that make up this job.
• Other duties as assigned.

Required Knowledge, Skills & Abilities

• Excellent interpersonal skills; ability to network to form relationships; ability to think creatively
• Strong critical thinking skills; independently and effectively analyze, interpret, evaluate, problem-solve, draw conclusions, and make decisions
• Exceptional commitment to diversity and inclusion; valuing a diversity of perspectives and encouraging contributions by all team members
• Excellent listening, oral communication, and business writing skills
• Ability to represent CFC well at funder, Subcontractor, and community venues; ability to travel as position requires
• Exceptional time management and organizational skills; ability to manage multiple tasks and prioritize to meet deadlines
• Ability to work autonomously
• Ability to adapt and grasp new concepts, tools, and skills quickly and efficiently
• Availability to work weekends, when needed
• Above-average knowledge of computer applications, including Microsoft Office suite

This position description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, qualifications, or requirements associated with the role.

Central Florida Cares (CFC) is an equal opportunity employer and values diversity. We do not discriminate based on race, color, religion, sex, age, national origin, disability, genetic identity, marital status, military status, sexual orientation, or gender identity in any of our activities or operations.

We’re a non-profit behavioral health administrative and management organization (Behavioral Health Managing Entity) with a community board that oversees state and federal behavioral health systems of care for Orange, Seminole, Osceola, and Brevard counties. Working with community stakeholders, we tailor funding and services to fit each community’s unique needs. Our primary focus is to promote a comprehensive, seamless system of recovery and resiliency to individuals in the community who are in need of these services.

We offer a comprehensive benefits package, a hybrid work program option, and the opportunity to be creative, innovative, and forward thinking. We’re a small but mighty team of professionals who are passionate about making a difference in the lives of the people we serve and an impact in our community. CFC is a drug-free and smoke-free workplace.

All newly hired employees and volunteers must be screened through E-Verify. CFC does not share any E-Verify user ID or password and all personally identifiable information is safeguarded. All candidates must successfully complete a pre-employment Level II Background Screening and provide a Local Law Criminal Background verification from the county of their residence. Financial and executive positions must also successfully pass a credit report check. CFC screens through the Florida Care Provider Background Screening Clearinghouse. For information on the background screening process, including timelines, disqualifying offenses, exemption requirements and process, and fingerprinting, please visit https://info.flclearinghouse.com

CFC is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms without a valid written search agreement in place for this position will be deemed the sole property of CFC. No fee will be paid in the event the candidate is hired by CFC as a result of the referral or through other means.