Adult Ancillary Scheduler

OU Medical Center; Oklahoma City (OK); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

PTO

401(k)

Medical plan

Dental plan

Job summary

OU Health in Oklahoma City is seeking an Adult Ancillary Scheduler I to support Patient Access and the multidisciplinary care team. This role schedules diagnostic tests, verifies insurance, and ensures correct locations and resources are arranged.

You will communicate scheduling requirements, enter data accurately, and assist with pre-certification and authorization processes. Prior scheduling or radiology office experience is preferred.

Qualifications

• Experience in customer service in a healthcare setting is preferred.
• Scheduling in radiology or physician offices is beneficial.
• Strong communication and organizational skills required.

Responsibilities

• Answers telephone promptly and professionally.
• Coordinates patient care with the multidisciplinary team.
• Ensures tests and procedures are scheduled in the correct location with resources.
• Verifies insurance details and pre-cert/authorization requirements.
• Maintains accurate data entry in scheduling/registration systems.
• Communicates testing requirements to patients or offices as per module instructions.

Skills

Customer service

Scheduling

Communication

Epic Scheduling

Education

High School Diploma or GED

Associate's Degree

Tools

Epic Scheduling

Job description

Adult Ancillary Scheduler

Department: Adult Radiology Admin/Support

Role Overview

The Ancillary Services Scheduler I performs Patient Access functions with minimal supervision, serving as an advocate and educator for patients while supporting a multidisciplinary care team. This role coordinates and schedules diagnostic tests and procedures, ensuring the correct location and resources are arranged. They obtain and document pre-certification and authorization requirements, accurately enter information into scheduling or registration systems, and verify insurance details to support a smooth patient experience.

Essential Responsibilities

• Answers telephone promptly and professionally.
• Coordinates patient care throughout the continuum of care through collaboration with the multidisciplinary team.
• Serves as a resource for care management.
• Ensures tests and procedures are scheduled in the correct location with appropriate resources.
• Selects accurate insurance carrier plans; notifies the patients or physician office staff of out-of-network carriers or potential benefit reductions.
• Communicates testing requirements to patients or physician offices based on scheduling module instructions.
• Duplicates any edits made in the scheduling module within the admissions module.
• Monitors scheduling reports for the upcoming day to maintain readiness during potential Epic downtime.
• Works closely with the physician office staff to ensure that pre-cert/authorization numbers are entered into in the scheduling or registration system.
• Consistently selects the correct patient medical record number.
• Maintains open communication with registration staff for unscheduled patients presenting for services to ensure appropriate testing is performed and times are available.
• Uses appropriate tools to communicate with Patient Access and other facility departments as needed.
• Receives, maintains, and indexes physician orders per facility standards and guidelines.
• Collaborates with internal and external interdisciplinary teams to ensure excellent customer service.
• Attends in-service education and completes all required training annually.

General Responsibilities

Performs other duties as assigned.

Minimum Qualifications

Minimum Qualifications (Level 1): Education Requirements: High School Diploma or GED required. Experience Requirements: 1 or more years of customer service experience required. Radiology or physician office scheduling experience preferred. License/Certification/Registration Requirements: None Required. Minimum Qualifications (Level 2): Education Requirements: High School Diploma or GED required. Experience Requirements: 3 or more years of scheduling in healthcare setting or patient access experience required License/Certification/Registration Requirements: Certified Revenue Cycle Representative (CRCR) issued by the Healthcare Financial Management Association (HFMA) or Certified Healthcare Financial Professional (CHFP) issued by HFMA required within 180 days of hire. Minimum Qualifications (Level 3): Education Requirements: Associate's Degree required. Experience Requirements: 5 or more years of scheduling experience required. License/Certification/Registration Requirements: Certified Revenue Cycle Representative (CRCR) issued by the Healthcare Financial Management Association (HFMA), or Certified Healthcare Financial Professional (CHFP) issued by HFMA required within 180 days of hire.

Knowledge/Skills/Abilities Requirements

Communicates clearly and concisely, verbally and in writing. Establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations. Works effectively with employees, patients, and external partners. Demonstrates proficiency in required PC applications. Understands and adheres to organizational policies, procedures, and systems. Performs accurate mathematical calculations, reconciles figures, and demonstrates correct grammar, spelling, and transcription.

Benefits

We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.

About OU Health

OU Health is the state’s only comprehensive academic health system of hospitals, clinics and centers of excellence. With 11,000 employees and more than 1,300 physicians and advanced practice providers, OU Health is home to Oklahoma’s largest doctor network with a complete range of specialty care. OU Health serves Oklahoma and the region with the state’s only freestanding children’s hospital, the only National Cancer Institute-Designated OU Health Stephenson Cancer Center, Oklahoma’s flagship hospital, which serves as the state’s only Level 1 trauma center and Edmond Medical Center in the heart of the Edmond Community. Becker’s Hospital Review named University of Oklahoma Medical Center one of the 100 Great Hospitals in America for 2020. OU Health’s oncology program at OU Health Stephenson Cancer Center was named Oklahoma’s top facility for cancer care by U.S. News & World Report in its 2020-21 rankings. OU Health also was ranked by U.S. News & World Report as high performing in these specialties: Colon Surgery, COPD and Congestive Heart Failure. OU Health’s mission is to lead healthcare in patient care, education and research. Experts in prevention, treatment and cures, our team works to improve lives through innovation in medical care, education and research, while investing in the people, technologies and facilities that will enable us to achieve our goals. We are seeking individuals who have a passion and talent for caring for others. By joining our team, you will provide quality health care to our community through the work you do every day. We provide clinical and non-clinical opportunities to further your career and we invite you to explore our available positions.

Equal Employment Opportunity

Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, gender identity, genetic information or protected veteran status in accordance with applicable federal laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. Reasonable accommodations are made to the known physical and physical and mental limitations of qualified individuals with disabilities.