AdTech Solutions Enablement and Support Senior Manager - CVS Media Exchange

CVS Health; Woonsocket (RI); Hybrid; USD 82,000 - 183,000; Full time

Job summary

CVS Media Exchange is seeking a Solutions Enablement and Support Senior Manager to enhance client support for CMX self-service offerings. This role involves client onboarding, managing inquiries, and supporting ad tech projects with a 3-day office presence each week. Candidates should have substantial digital media experience and a degree or equivalent.

Qualifications

• 5+ years in digital/online media with ticketing system management.
• 3+ years in ad operations or product/project management.
• Experience with DSPs or ad serving platforms.

Responsibilities

• Build client support program for CMX self-service offerings.
• Manage customer inquiry queues and provide L1 troubleshooting.
• Participate in testing new ad products and support Ad Tech projects.

Skills

Client Support

Problem Solving

Ad Operations

Education

Bachelor’s degree or equivalent experience

Job description

AdTech Solutions Enablement and Support Senior Manager - CVS Media Exchange

AdTech Solutions Enablement and Support Senior Manager - CVS Media Exchange

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CVS Media Exchange is hiring a Solutions Enablement and Support Senior Manager reporting to the Lead Director, Ad Tech Operations. The role focuses on building out the client support program for CMX self-service offerings emphasizing client success, compliance, and proactive resolution of activation issues. Responsibilities include partnering with internal and external stakeholders for client onboarding, managing customer inquiry queues, providing L1 troubleshooting, maintaining SOPs and FAQs, developing process workflows, participating in testing new ad products, and supporting Ad Tech projects across CMX’s product offerings. The position requires 5+ years in digital/online media with ticketing system management, 3+ years in ad operations or product/project management with DSPs or ad serving platforms, and a Bachelor’s degree or equivalent experience. The role is open to remote or hybrid work with required office presence 3 days a week in one of several corporate hubs including Boston, Wellesley, Woonsocket, New York, Blue Bell, or Chicago.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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