AdTech Solutions Enablement and Support Senior Manager - CVS Media Exchange

CVS Health; Wellesley (MA); Hybrid; USD 151,000 - 208,000; Full time

Job summary

A leading company in healthcare technology is seeking a Solutions Enablement and Support Senior Manager to enhance client experiences within the CVS Media Exchange. This critical role involves developing support programs and solutions for a range of digital media products, ensuring successful client onboarding and compliance. Candidates should possess significant experience in digital media and relevant management skills. The position allows for flexible working arrangements with expected presence in the office three days a week.

Qualifications

• 5+ years in digital/online media with ticketing system management.
• 3+ years in ad operations or product/project management.

Responsibilities

• Building the client support program for CMX self-service offerings.
• Partnering with stakeholders for client onboarding and managing inquiry queues.
• Maintaining SOPs and FAQs, developing process workflows.

Skills

Client Support

Compliance

Troubleshooting

Stakeholder Management

Education

Bachelor's degree or equivalent experience

Job description

AdTech Solutions Enablement and Support Senior Manager - CVS Media Exchange

AdTech Solutions Enablement and Support Senior Manager - CVS Media Exchange

3 days ago Be among the first 25 applicants

CVS Media Exchange is hiring a Solutions Enablement and Support Senior Manager reporting to the Lead Director, Ad Tech Operations. The role focuses on building out the client support program for CMX self-service offerings emphasizing client success, compliance, and proactive resolution of activation issues. Responsibilities include partnering with internal and external stakeholders for client onboarding, managing customer inquiry queues, providing L1 troubleshooting, maintaining SOPs and FAQs, developing process workflows, participating in testing new ad products, and supporting Ad Tech projects across CMX’s product offerings. The position requires 5+ years in digital/online media with ticketing system management, 3+ years in ad operations or product/project management with DSPs or ad serving platforms, and a Bachelor’s degree or equivalent experience. The role is open to remote or hybrid work with required office presence 3 days a week in one of several corporate hubs including Boston, Wellesley, Woonsocket, New York, Blue Bell, or Chicago.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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