ADR Operations Specialist: Complex Settlements & Risk

National Black MBA Association; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Bank of America in Jacksonville, FL seeks an ADR Operations Specialist to process and settle ADR conversions across markets, coordinating with clients, settlement teams, trading desks, and branches. Responsibilities include end-to-end issue resolution, risk management, and producing executive reports.

You will drive process improvements and assist in automation initiatives in a fast-paced environment. On-site role, 40 hours/week, with a focus on accuracy and client communication.

Qualifications

• 2+ years related brokerage operations experience or Bachelor's degree.
• Ability to escalate appropriately and obtain problem solving skills.
• Solid oral & written communication skills.
• Ability to independently manage small and medium sized projects.
• Ability to multitask in a high volume/fast paced environment.
• Ability to learn and understand different settlement functions and platforms.
• Ability to adhere to workplace excellence and LOB in office schedule. This position can't support extended remote work.

Responsibilities

• Leads end-to-end resolution of complex client issues and inquiries, including research, escalation and approvals for items with high levels of monetary risk
• Drives execution of complex financial and non-financial client transactions Supports process improvements, requirements, and initiatives across multiple stakeholders
• Performs quality assurance reviews, testing, and training to ensures high performance accuracy of performance metrics and quality standards
• Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation
• Reviews and updates written procedures to ensure accuracy
• Supports operational team projects and production of executive-level reports and presentations for senior management as needed

Skills

Risk Management

Written Communications

Active Listening

Attention to Detail

Critical Thinking

Oral Communications

Problem Solving

Adaptability

Collaboration

Prioritization

Education

Bachelor's degree

Job description

Bank of America in Jacksonville, FL seeks an ADR Operations Specialist to process and settle ADR conversions across markets, coordinating with clients, settlement teams, trading desks, and branches. Responsibilities include end-to-end issue resolution, risk management, and producing executive reports.

You will drive process improvements and assist in automation initiatives in a fast-paced environment. On-site role, 40 hours/week, with a focus on accuracy and client communication.