ADR Manager

iperceptions; Town of Florida (NY); On-site; USD 95,000 - 115,000; Full time

Benefits offered by this job

Health & Wellness: Company-sponsored Medical, Dental and Vision Insurance

401k Retirement Plan with 9% match

Four weeks of PTO

Pet Insurance

Job summary

A dedicated insurance company is seeking an ADR Unit Manager to oversee property claims management. You will ensure claims are handled efficiently, direct desk adjuster activities, and maintain company standards of service. Ideal candidates will have a college degree, at least 10 years of experience in property claims, and strong leadership skills. The role offers a collaborative work environment with robust benefits, including health insurance and a generous 401k plan.

Qualifications

• Minimum of 10 years experience in property claims adjustment.
• 5 years of first-party property claim management experience required.
• Florida 520/620 license and ability to obtain additional state licenses needed.

Responsibilities

• Review and assign claims to appropriate adjusters.
• Direct and manage desk adjusters' activities.
• Approve claims reserves according to guidelines.
• Monitor performance reviews of claims to ensure timely resolution.
• Participate in special projects as required.

Skills

Claims management

Property claims adjustment

Xactimate proficiency

Communication skills

Leadership

Education

College degree or equivalent insurance designations

Job description

At Frontline Insurance, we are on a mission to Make Things Better, and our ADR Unit Manager plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one.

What makes us different? At Frontline Insurance, our core values – Integrity, Patriotism, Family, and Creativity – are at the heart of everything we do. We’re committed to making a difference and achieving remarkable things together. If you’re looking for a role, as a Business Process Analyst, where you can make a meaningful impact and grow your career, your next adventure starts here!

Our ADR Manager enjoys robust benefits:

• Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
• Financial Security: 401k Retirement Plan with a generous 9% match
• Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.

What you can expect as a ADR Unit Manager:

• Reviews detail of claims under applicable policy for first-party property losses to determine insurance coverage, effective dates, policy limits and exclusions. Identifies, monitors and resolves coverage issues, with assigned adjuster. Reviews and assigning claims to the appropriate adjuster as determined by the details of the claim as reported or when file transfer request is received.
• Directs and controls the establishment of appropriate claim reserves to ensure that future claim costs are accurately assessed, and the company can determine its financial position.
• Directs and manages desk adjusters’ activities. Reviews examiners reports for accuracy and determines details of loss and coverage.
• Reviews the file with assigned adjuster inclusive of estimates of costs of repair, replacement or compensation. Reviews and approves reserves in accordance with Frontline guidelines. Compares loss claimed to policy coverage and refers claims to the director of claims if loss exceeds managers authority levels.
• Requests additional authority level from the director of claims on a per file basis as required to fairly settle the claim if over the manager’s authority.
• Directs and manages complex adjuster to appropriately continue the investigation utilizing all available technologies to further investigate, document and resolve losses and coverage issues that were unable to be resolved within the daily unit.
• Interfaces with company clients, carrier, adjusters, or covered parties. Communicates with agents regarding status of claim.
• Assists adjusters as needed for proper resolution of claim. Calculates settlement or payment and communicates with client, adjuster and customer. Authorizes payment or settlement of claims within provided guidelines or seeks authority from the carrier. Reviews, approves or elevates reservation of rights letters, payment explanation correspondence, denial letters, or partial denial letters, as applicable.
• Resolves disputes regarding claims resolution. May reopen and re-evaluate claim, if necessary.
• Participates in litigation when applicable.
• Monitors Performance reviews open and closed claims to ensure claims have been properly handled and moved towards resolution in a timely manner.
• Acts as an expert resource to others in the claims department regarding coverage issues, reserves, exposure, settlement value, and strategy.
• Responsible for assisting with staffing of the claims department with qualified employees
• Conducts performance reviews and administers disciplinary measures, when required.
• Provided training and development of adjusters.
• Submits monthly management reports and prepares special reports when requested.
• Participates in special projects or tasks as required.
• Responds to inquiries from various state entities.
• Responds to inquiries from other departments regarding claim handling, processing and coverage issues.
• Assists in the conducting of audits of vendors, primary and independent adjusters.

What we are looking for as an ADR Manager:

• College degree and/or equivalent insurance designations.
• At least 10 years of experience adjusting property claims and five years first-party property claim management e
• Florida 520/620 license is required.
• Ability to obtain AL, GA, NC and SC adjuster licenses and any other states Frontline does business in.
• Strong personal lines coverage interpretation and claim handling background is required.
• Must have residential construction knowledge and be proficient in Xactimate.
• AIC designation or equivalent is preferred.
• Possess a valid driver’s license.

Why work for Frontline Insurance?

At Frontline Insurance, we’re more than just a workplace – we’re a community of innovators, problem solvers, and dedicated professionals committed to our core values: Integrity, Patriotism, Family, and Creativity. We provide a collaborative, inclusive, and growth-oriented work environment where every team member can thrive.

Frontline Insurance is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.