ADR & Customer Connections Operations Specialist

Mitsubishi Motors North America (MMNA); United States; Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

Discounted employee lease car program

401(k) with company match

Paid time off up to 30 days

Professional development opportunities

Job summary

Mitsubishi Motors North America (MMNA) is seeking an ADR & Customer Connections Admin based in Franklin, TN. This role involves coordinating administrative functions and supporting customer relations. The ideal candidate will have 3+ years in administrative support and strong communication skills.

This position offers a hybrid working schedule, requiring team members to be in the office 1–2 days per week, and includes a salary ranging from $45,000 to $50,000 along with comprehensive benefits.

Qualifications

• 3+ years in administrative support, ideally in a cross-functional environment.
• Strong understanding of ADR principles and billing requirements.
• Ability to manage multiple priorities with attention to detail.
• Customer-focused mindset committed to enhancing client experience.

Responsibilities

• Coordinate administrative functions across ADR and Customer Connections.
• Track deadlines and support dispute resolution processes.
• Review claims invoices and manage billing records.
• Provide operational support to enhance customer experience.

Skills

Administrative support

Customer relations

Operations management

Proficient in invoicing

Excellent communication

Organizational skills

Education

Bachelor's degree in business administration or related field (preferred)

Job description

Mitsubishi Motors North America (MMNA) is seeking an ADR & Customer Connections Admin based in Franklin, TN. This role involves coordinating administrative functions and supporting customer relations. The ideal candidate will have 3+ years in administrative support and strong communication skills.

This position offers a hybrid working schedule, requiring team members to be in the office 1–2 days per week, and includes a salary ranging from $45,000 to $50,000 along with comprehensive benefits.