Adoption Specialist

Solventum-; California (MO); Hybrid; USD 78,000 - 97,000; Full time

Job summary

Solventum is seeking a Clinician Solution Adoption Specialist for its Canadian Health Information Systems team. The role combines adoption, training, change management, and customer success to optimize clinician workflows and maximize solution utilization across Canada.

You will collaborate with customers and internal teams, deliver training and readiness sessions, and drive measurable outcomes while traveling up to 25% as needed. Remote work is available for Canada-based candidates.

Qualifications

• Bachelor's degree or higher from an accredited institution and three (3) years of experience supporting healthcare technology, clinical applications, customer success, implementation, training, or workflow optimization.
• Highschool/GED and seven (7) years of experience in the same domain.
• Two (2) years of customer-facing experience in healthcare consulting, adoption, training, or implementation.
• Experience with clinician productivity solutions (e.g., Fluency Direct) and related workflow technologies.
• Willingness to travel up to 25% within Canada.

Responsibilities

• Collaborate with Canadian customers and internal teams to support adoption, optimization, and customer success objectives.
• Develop and execute customer adoption plans, success metrics, and optimization strategies.
• Deliver customer training, workflow assessments, readiness sessions, and post-go-live optimization reviews.
• Monitor utilization trends, identify adoption barriers, and recommend best practices to improve outcomes.
• Act as a trusted advisor to clinicians, operational leaders, and IT stakeholders throughout the customer lifecycle.

Skills

Analytical skills

Communication

Facilitation

Stakeholder management

Education

Bachelor's degree or higher

High school / GED + 7 years

Tools

Epic

Oracle Health/Cerner

MEDITECH

Altera Health

Job description

By applying to this position, you acknowledge that Solventum recently publicly announced its intention to divest its Health Information Systems Business. No decision has been made regarding the ultimate structure or timing of any potential transaction, and there can be no assurance that a separation will occur. Any transaction would be subject to customary approvals, including approval by Solventum's Board of Directors, regulatory requirements and other customary conditions. This position supports the Health Information Systems Business. If a future transaction involving that business were to occur, the impact on this role would be determined as part of that process and would remain subject to applicable legal requirements, approvals and business decisions. Link: https://news.solventum.com/press-releases/detail/144/solventum-announces-intent-to-separate-its-health-information-systems-businessAt Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/Job Description:Adoption SpecialistSolventum is seeking a Clinician Solution Adoption Specialist for its Canadian Health Information Systems team. This role combines customer adoption, workflow optimization, training, change management, customer success, and solution optimization services for Solventum's Clinician Productivity Solutions portfolio, including Fluency Direct and related physician productivity solutions. The successful candidate will work closely with customers to drive adoption, improve clinician workflows, maximize solution utilization, and achieve measurable customer outcomes.The Impact You'll Make in this RoleAs a Clinician Solution Adoption Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative healthcare organizations across Canada. Here, you will make an impact by:Collaborating with Canadian customers and internal Solventum teams to support adoption, optimization, and customer success objectives.Assessing current-state clinician workflows and validating future-state workflows that improve provider efficiency and documentation quality.Developing and executing customer adoption plans, success metrics, and optimization strategies.Delivering customer training, workflow assessments, readiness sessions, and post-go-live optimization reviews.Monitoring utilization trends, identifying adoption barriers, and recommending best practices to improve outcomes.Acting as a trusted advisor to clinicians, operational leaders, and IT stakeholders throughout the customer lifecycle.Partnering with Product Management and Development teams to bring forward customer feedback and enhancement opportunities.Contributing to the continuous improvement of adoption playbooks, training materials, customer success programs, and implementation methodologies.Your Skills and ExpertiseTo set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:Bachelor's degree or higher from an accredited institution AND three (3) years of experience supporting healthcare technology, clinical applications, customer success, implementation, training, or workflow optimization.ORHighschool/GED AND seven (7) years of experience supporting healthcare technology, clinical applications, customer success, implementation, training, or workflow optimization.In addition to the above requirements, the following are also required:Two (2) years of customer-facing experience in healthcare consulting, adoption, training, or implementation.Additional qualifications that could help you succeed even further in this role include:Experience with speech recognition, physician documentation, CAPD, CDI, or clinician productivity solutions.Experience with Solventum solutions including Fluency Direct or other clinician workflow technologies.Experience working with Epic, Oracle Health/Cerner, MEDITECH, Altera Health, or other clinical systems.Experience supporting healthcare transformation, clinician engagement, user adoption, and change management initiatives.Strong analytical, communication, facilitation, and stakeholder management skills.Knowledge of Canadian healthcare operations and clinical documentation workflows.Experience delivering presentations, training, and workflow workshops to clinical and operational stakeholders.Ability to travel to customer sites across Canada as required.Work Location: Remote - CanadaTravel: Up to 25% travel within CanadaEmployment Authorization: Must be legally authorized to work in Canada without sponsorship.Supporting Your Well-beingSolventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.Vacancy Status: This is not an existing vacancy and is a new position.Applicable to Canadian Applicants. The expected compensation range for this position is $110,224 - $136,784 CAD, which reflects the anticipated base salary for this role. Actual compensation may vary based on factors such as a candidate’s experience, skills, training, and work location, in alignment with Canadian pay equity and pay transparency requirements. This role may also be eligible for additional compensation components (e.g., incentive programs) and a comprehensive suite of benefits available to employees in Canada. For more information on Solventum’s Total Rewards offerings, please visit: https://www.solventum.com/en-us/home/our-company/careers/#Total-RewardsSolventum Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com . Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.Solventum Global Terms of Use and Privacy StatementCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking here . Before submitting your application you will be asked to confirm your agreement with theterms.