Adoption Services Lead

PowerToFly; Illinois; On-site; USD 134,000 - 202,000; Full time

Benefits offered by this job

Flexible work arrangements

Winter break

401k matching

Paid parental leave

Job summary

PowerToFly is seeking an Adoption Services Lead to enhance adoption of Relativity's AI-powered platform among strategic clients. The ideal candidate has 6+ years in Legal Data Intelligence or eDiscovery and is skilled in consultative interactions with diverse stakeholders.

This pivotal role includes mentoring team members, managing client relationships, and contributing to product evolution. The position offers competitive compensation, including a base salary of $134,000 to $202,000, plus bonuses and incentives.

Qualifications

• 6+ years of customer-facing experience in Legal Data Intelligence or eDiscovery.
• Deep expertise in SaaS or cloud-based platforms.
• Experience presenting at industry events or customer forums.

Responsibilities

• Own end-to-end execution of adoption for strategic accounts.
• Shape team-wide adoption strategies and onboarding models.
• Drive partner enablement and training programs.

Skills

Communication

Cybersecurity

Database Management

Government Regulation

Legal Research

Natural Language

Policy Analysis

Report Writing

Stakeholder Management

Strategic Planning

Job description

Job Overview

At Relativity, we believe the future of Legal Data Intelligence is powered by learning, amplified by AI, and driven by our customers' success. Our platform isn't just software, it's an intelligent ecosystem that transforms how organizations uncover insights, make decisions, and scale impact.

As part of our Adoption Services team, you'll play a key role in helping customers harness the full potential of Relativity through dynamic, data-driven experiences that are scalable, measurable, and built for the future.

As an Adoption Services Lead, you are a senior practitioner and trusted advisor at the center of this transformation. You own strategic customer relationships, serve as a subject‑matter authority on Relativity's AI‑powered capabilities, and shape how the team scales adoption across our most strategic accounts. You partner directly with customer executives, CSMs, TAMs, Product, and Partnerships to translate complex adoption challenges into durable, AI‑enabled outcomes, and you act as a force multiplier for the broader Adoption Services team.

Relativity’s software helps users organize data and quickly identify key issues during litigation, internal investigations, and compliance projects.

This role is ideal for someone who thrives in ambiguity, brings deep eDiscovery and Legal Data Intelligence expertise, and is energized by defining how modern legal teams put AI to work in real‑world legal workflows.

Job Description and Requirements

• Own end‑to‑end execution of adoption for a portfolio of strategic and priority accounts, with accountability for measurable adoption and business outcomes
• Serve as the team's subject‑matter authority in a defined domain (e.g., aiRfor Review, aiRfor Case Strategy, aiRfor Privilege, Data Breach Response), setting the bar for how Relativity's AI‑powered capabilities are applied in customer workflows
• Lead complex, multi‑stakeholder engagements at our largest law firm, corporate, public sector, and service provider customers, navigating ambiguity, competing priorities, and customer‑specific dynamics
• Shape team‑wide adoption strategies, playbooks, onboarding models, and enablement assets that scale beyond any single engagement, including contributions to Gainsight templates, knowledge bases, and team operating practices
• Represent Adoption Services externally through customer‑facing thought leadership: Relativity Fest sessions, public sector and industry forums, white papers, verified outcomes, and partner enablement workshops
• Drive partner and service provider enablement, including "train the trainer" programs that extend Relativity's reach into customers we don't serve directly
• Surface adoption barriers, product gaps, and emerging customer needs to Product and Engineering with credibility, contributing directly to roadmap signal and influencing how the platform evolves
• Use AI‑assisted tools hands‑on in your own day‑to‑day work to increase your output, sharpen your thinking, and deliver stronger customer outcomes, while modeling the critical thinking, accuracy, and judgment required to maintain customer trust
• Mentor Adoption Services Specialists, model best practices, and contribute to the team's collective product depth through knowledge shares, documentation, and peer coaching
• Travel up to 25-30% to deliver onsite consultations, workshops, executive briefings, and industry events with strategic customers and partners

Your Skills

• 6+ years of customer‑facing experience in the Legal Data Intelligence or eDiscovery industry, supporting legal, compliance, or investigative workflows at law firms, corporations, public sector agencies, or service providers
• Deep expertise in SaaS or cloud‑based platforms, with a track record of driving measurable adoption outcomes at enterprise scale
• Demonstrated ability to operate in ambiguity, take ownership of unclear or at‑risk situations and convert them into structured plans with clear next steps
• Strong consultative skills with proven ability to influence customer executives, legal practitioners, and cross‑functional partners without direct authority
• Track record of contributing to team‑wide enablement, playbooks, or operating practices that scaled beyond your individual engagements
• Experience presenting externally at industry events, customer forums, or partner workshops, with the ability to translate technical AI‑driven workflows into compelling outcomes for non‑technical legal audiences
• Experience partnering with Product and Engineering teams to translate customer adoption signals into actionable product feedback and roadmap input
• Strong written and verbal communication skills, with the ability to flex between executive‑level strategy conversations and detailed practitioner‑level discussions
• Excellent organizational and time‑management skills, with proven ability to own multiple strategic accounts and team‑level initiatives simultaneously
• Experience with Relativity’s aiRsuite preferred
• Active Relativity Certified Administrator (RCA) certification isa plus
• Hands‑on experience applying AI tools (e.g., LLM‑based assistants, agentic or AI‑native productivity tools) to your own work to increase your impact
• Experience with AI/ML solutions for Legal Data Intelligence strongly preferred
• Experience mentoring or coaching less‑tenured colleagues, formally or informally, is a plus

Required Skills: Communication, Cybersecurity, Database Management, Government Regulation, Legal Research, Natural Language, Policy Analysis, Report Writing, Stakeholder Management, Strategic Planning

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long‑term incentives.

The expected salary range for this role is between following values: $134,000 and $202,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

What Relativity Has to Offer

We offer our employees great benefits like:

• Flexible work arrangements
• Winter break (office closed from Christmas through New Year's Day)
• 401k matching
• Paid parental leave