Adoption & Onboarding Manager, Customer Success

Record; Austin, Northern (TX, KY); Hybrid; USD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Career development opportunities

Inclusive culture

Zusammenfassung

HID Global is seeking a Customer Success Adoption Manager in Austin, TX to own customer adoption for EDI, Webshop, and Customer Command Center. You will guide onboarding, training, go-live readiness, and ongoing optimization while coordinating with technical teams and stakeholders.

The role emphasizes incident management, adoption analytics, and readiness for ERP/portal improvements, with opportunities to influence customer outcomes globally.

Qualifikationen

• Two+ years in customer success, digital customer platforms, e-commerce, or B2B operations.
• Experience owning adoption, health, and performance for customer-facing tools.
• Strong analytical skills using adoption and transaction data.

Aufgaben

• Own customer experience and operational success of digital tools.
• Lead onboarding, go-live readiness, stabilization, and adoption.
• Coordinate incidents/escalations with communications and root-cause action.
• Monitor adoption, access, and transaction quality to identify risks.
• Lead readiness testing for releases and ERP changes.
• Create customer-facing and internal enablement materials.

Kenntnisse

Customer success

Onboarding

Data analysis

Cross-functional collaboration

Issue management

Ausbildung

Bachelor's degree in business or related field

Tools

ERP systems

CRM tools

EDI tooling

Jobbeschreibung

HID Global is seeking a Customer Success Adoption Manager in Austin, TX to own customer adoption for EDI, Webshop, and Customer Command Center. You will guide onboarding, training, go-live readiness, and ongoing optimization while coordinating with technical teams and stakeholders.

The role emphasizes incident management, adoption analytics, and readiness for ERP/portal improvements, with opportunities to influence customer outcomes globally.