Advanced Services -Patient Accounting

Oracle; Cleveland (OH); On-site; USD 54,000 - 132,000; Full time

Benefits offered by this job

Health insurance

Disability insurance

Life insurance

Supplemental life

FSAs

Commuter benefits

401(k) matching

Paid time off

Paid holidays

Paid sick leave

Parental leave

Adoption assistance

ESPP

Financial planning

Voluntary benefits

Job summary

Oracle US is seeking a technically minded professional to guide customers through product features, tools, and configurations. The role supports optimization efforts, performs routine software updates, and educates customers on best practices.

You will prepare and deliver technical documentation and conduct initial root-cause analyses. Collaboration with Support and Product Development teams is essential, with opportunities to contribute to solution design reviews and post-project learnings.

Responsibilities

• Provides proactive and reactive remote or onsite technical assistance in close cooperation with Support and Product Development teams.
• Assists customers with routine software updates, upgrades, configuration, and incident remediation.
• Begins to analyze new issues by learning to perform thorough root cause investigations.
• Generates and maintains customer deliverables and documentation.

Skills

Oracle technologies

Customer engagement

Technical guidance

Job description

Job Description

Applies basic understanding of product features, tools, and configurations to provide guidance to customers. Completes assigned tasks to support optimizations (e.g. automation) of solutions and technical delivery. Provides proactive and reactive technical assistance in close cooperation with Support and Product Development teams. Assists customers with routine software updates, upgrades, configuration, and incident remediation and begins to educate customers on product features, upgrades, and best practices. Generates and maintains customer deliverables and documentation to help customers implement solutions with some supervision. Performs problem analysis with some guidance, providing documented technical solutions ready for customers to implement, test, and maintain. Begins to leverage customer insights to identify new service offerings and learns to deliver presentations and assists in consulting with clients on solutions with guidance.

Job Description

Applies basic understanding of product features, tools, and configurations to provide guidance to customers. Completes assigned tasks to support optimizations (e.g. automation) of solutions and technical delivery. Provides proactive and reactive technical assistance in close cooperation with Support and Product Development teams. Assists customers with routine software updates, upgrades, configuration, and incident remediation and begins to educate customers on product features, upgrades, and best practices. Generates and maintains customer deliverables and documentation to help customers implement solutions with some supervision. Performs problem analysis with some guidance, providing documented technical solutions ready for customers to implement, test, and maintain. Begins to leverage customer insights to identify new service offerings and learns to deliver presentations and assists in consulting with clients on solutions with guidance.

Responsibilities

Key Responsibilities

Technical Leadership

• Applies basic understanding of product features, tools, and configurations to provide guidance to customers.
• Begins to specialize in a set of Oracle technologies, products, and best practices, staying updated with industry trends and advancements.
• Completes assigned tasks to support optimizations or efficiency efforts (e.g., automation, streamlined processes, elimination of redundant effort) under leadership.

Service Delivery

• Provides proactive and reactive remote or onsite technical assistance in close cooperation with Support and Product Development teams, under some supervision.
• Independently assists customers with routine software updates, upgrades, configuration, and incident remediation, seeking assistance when needed.
• Begins to analyze new issues encountered by customers by learning to perform thorough technical root cause investigations.
• Provides post-project lessons learned from technology implementation or project.

Global Customer Engagement & Education

• Supports customer relationships by addressing technical needs and assisting in solution delivery to meet operational goals, with some guidance.
• Begins to educate customers on product features, upgrades, and patches, and promotes best practices for technology stability, maintainability, upgradeability, and performance, with some guidance.
• Attends customer meetings and begins to provide technical input, as needed.

Technical Design & Documentation

• Generates and maintains customer deliverables and documentation to help customers implement solutions, with some supervision.
• Performs problem analysis and investigation, providing documented technical solutions ready for customers to implement, test and maintain, with some guidance.
• Begins to participate in solution design reviews with senior engineers.
• Applies some understanding of design trends and existing tools to begin supporting solution quality and maintain relevance.

Influence & Collaboration

• Participates in internal team collaboration to support the alignment of technical deliverables with broader project goals, with minimal guidance.
• Gains exposure to customer's technology roadmap through team discussions.

Innovation & Business Development

• Collects customer input and shares observations with peers or managers to support alignment with existing services.
• Begins to leverage customer insights to identify new service offerings and engagement methods.
• Begins to identify sales opportunities for additional services of by aligning Oracle capabilities with evolving customer requirements.
• Learns about sales opportunities for customized client solutions.
• Learns to deliver presentations and assists in consulting with clients on solutions with guidance.
• Applies foundational technical knowledge to support value proposition discussions with customers under guidance.

Core Responsibilities

Collaboration & Partnership

• Collaborates within and across teams to better understand expectations and achieve shared objectives. Leverages a foundational understanding of business, stakeholder, and/or customer needs to provide effective support with limited guidance. Actively listens and asks questions to enhance collaboration.

Continuous Improvement

• Identifies and recommends ideas to increase efficiency and effectiveness of processes, protocols, and workflows with some guidance.

Planning & Execution

• Tracks timelines and budgets with minimal supervision, ensuring work is completed in a timely manner and is in alignment with project requirements. Prioritizes and adjusts work as resources or timelines change, with some guidance.

Problem Solving

• Identifies and addresses issues, escalating problems to senior staff as needed in accordance with standard procedures. Compiles and reviews information from multiple sources to troubleshoot standard and non-standard errors.

Continuous Learning

• Seeks opportunities to gain knowledge and learn new skills aligned with industry trends and best practices. Utilizes feedback and training to improve skills.

Qualifications

Disclaimer

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $25.87 - $63.65 per hour; from: $53,800 - $132,400 per year. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.