Adobe Sr. Business Systems Analyst - Digital Platforms

TEKsystems; Redlands (CA); On-site; USD 85,000 - 140,000; Full time

Job summary

Esri in Redlands, CA is seeking a Business Systems Analyst to translate business needs into scalable CMS, web app, and data solutions. You will partner with product owners, architects, and developers to optimize processes, document requirements, and support enterprise integrations and AI-enabled digital experiences.

The role emphasizes working across content management systems, marketing tech, and data platforms, with emphasis on governance, data privacy, and measurable business outcomes.

Qualifications

• 5+ years of experience as a Business Systems Analyst supporting CMS, digital platforms, or enterprise web applications
• Experience documenting complex business processes and communicating across technical and business audiences
• Strong process analysis and requirements elicitation skills with workshops and stakeholder engagement
• Working knowledge of web technologies and architectures (JavaScript, HTML, CSS, APIs; cloud environments)
• Experience supporting AI-powered chatbots, virtual assistants, or AI-enabled digital experiences
• Strong communication, organizational, and prioritization skills for fast-paced environments
• Incorporate security and data privacy safeguards in work activities and deliverables
• Bachelor’s degree in Information Systems, CS, Software Engineering, Computer Engineering, Data Analytics, or related STEM field

Responsibilities

• Lead requirements discovery and analysis through stakeholder interviews, workshops, and process reviews
• Analyze complex business processes, digital platforms, and technical requirements for optimization and improved customer experiences
• Translate objectives into functional, technical, integration, and data requirements for scalable solutions
• Partner with stakeholders to design and deliver digital solutions across CMS, web apps, enterprise platforms, and marketing tech
• Develop and maintain documentation including process models, data mappings, API specs, and system integration docs
• Support CMS, digital experience platforms, and customer-facing web applications
• Collaborate with engineering teams on integrations, testing, releases, and post-deployment support
• Facilitate backlog refinement, roadmaps, and Agile delivery balancing business and technical constraints
• Support privacy, governance, and data protection initiatives across platforms
• Evaluate emerging technologies and AI-enabled solutions to improve efficiency and engagement
• Serve as trusted advisor aligning business needs with enterprise platform strategy

Skills

CMS

Web apps

Requirements elicitation

Stakeholder interviews

Agile

APIs

JavaScript/HTML/CSS

Data governance

Education

Bachelor's degree in Information Systems / CS / Software Engineering

Tools

Visio

Lucidchart

Excel

Workfront

Job description

Description

Overview

Join a high-performing team delivering enterprise digital and marketing platforms that enable scalable, data-driven customer experiences across Esri. This role focuses on analyzing business processes, defining requirements, and delivering solutions across Content Management Solutions (CMS), web applications, data and reporting platforms, enterprise integrations, and marketing technologies.

You are energized by solving complex system challenges, improving operational efficiency, and translating business needs into effective digital solutions. By understanding how work happens across the organization, you will help design smarter processes, enhance platform capabilities, and drive measurable business outcomes.

Responsibilities

• Lead requirements discovery and analysis efforts through stakeholder interviews, workshops, process reviews, workflow analysis, and other business and systems analysis techniques.
• Analyze complex business processes, digital platforms, and technical requirements to identify opportunities for process optimization, automation, and improved customer experiences.
• Translate business objectives into detailed functional, technical, integration, and data requirements that support scalable enterprise solutions.
• Partner with business stakeholders, product owners, architects, developers, and platform administrators to design and deliver digital solutions across content management systems, web applications, enterprise platforms, and marketing technologies.
• Develop and maintain business and technical documentation including process models, workflow diagrams, business requirements, functional specifications, user stories, acceptance criteria, data mappings, API specifications, and system integration documentation.
• Support the enhancement and optimization of enterprise content management systems (CMS), digital experience platforms, and customer-facing web applications.
• Collaborate with engineering teams to support system integrations, testing activities, production releases, and post-deployment support throughout the software development lifecycle.
• Facilitate backlog refinement, prioritization, roadmap planning, and Agile delivery activities while balancing business objectives, technical feasibility, and platform considerations.
• Support privacy, compliance, data governance, and consent management initiatives, including integrations with enterprise governance platforms and regulatory requirements.
• Evaluate emerging technologies, AI-enabled solutions, and digital platform capabilities to identify opportunities that improve operational efficiency and customer engagement.
• Serve as a trusted advisor to business and technology stakeholders by recommending scalable, data-driven solutions that align business needs with enterprise platform strategy.

Requirements

• 5+ years of experience as a Business Systems Analyst supporting CMS, digital platforms, or enterprise web applications
• Experience supporting enterprise content management systems (CMS), digital platforms, web applications, and system integrations, with the ability to document complex business processes and communicate effectively across technical and business audiences.
• Strong process analysis and requirements elicitation skills, including the ability to facilitate workshops and engage stakeholders across all organizational levels, including senior leadership
• Working knowledge of web technologies and architectures, including JavaScript, HTML, CSS, APIs, and cloud environments
• Experience supporting AI-powered chatbots, virtual assistants, conversational interfaces, or AI-enabled digital experiences
• Strong communication, organizational, and prioritization skills with the ability to manage competing priorities and deliver results in a fast-paced environment.
• Incorporate appropriate security and data privacy safeguards into work activities, communications and deliverables to protect sensitive, confidential and regulated information.
• Bachelors degree in Information Systems, Computer Science, Software Engineering, Computer Engineering, Data Analytics, or a related STEM discipline

Recommended Qualifications

• Experience supporting Adobe Experience Manager (AEM), headless CMS platforms, or similar enterprise content management solutions.
• Familiarity with marketing technology ecosystems, including analytics, personalization, or customer data platforms
• Experience supporting Adobe Experience Cloud solutions like Adobe Experience Platform (AEP), CDP, or related data driven- marketing platforms
• Experience with Node.js-based applications or API-driven architectures
• Familiarity with ServiceNow workflows, integrations, or platform enhancements
• Experience with enterprise search, content discovery, or site search optimization
• Proficiency with analysis and modeling tools (Visio, Lucid chart) and productivity tools (Excel, Workfront, and more)
• Experience working in Agile/Scrum environments
• Experience integrating enterprise systems such as SAP or Salesforce
• Experience evaluating and recommending emerging digital technologies, platforms, or customer experience solutions
• Masters degree and 3+ years of full-time work experience

Total Rewards

Esris competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

Skills

Business analysis, Adobe

Top Skills Details

Business analysis,Adobe

Additional Skills & Qualifications

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their lifes best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esris Racial Equity and Social Justice initiatives, please visit our website here.

Experience Level

Expert Level

Job Type & Location

This is a Permanent position based out of Redlands, CA.

Pay And Benefits

• The pay range for this position is $85000.00 - $140000.00/yr.
• Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

ESRI BENEFITS Supporting You and Your Family

Being part of Esri is more than just a job. It's where you pursue your passion to do work that makes the world a better place. We understand the importance of balancing work and life, and our goal is to help you do what you do best. From comprehensive health coverage and profit sharing to 401(k) programs and lifestyle perks, our benefits package is as rewarding as your career. Take a look at the different ways Esri supports you. What We Offer Medical Concerned about monthly health premiums? Don't worry, we take care of them for you. Esri covers primary health premiums for you and your eligible dependents. Dental Dental premiums for you and your eligible dependents are 100% paid. With a network of more than 315,000 providers nationwide, you have the option of both in-network and out-of-network benefits. Vision Vision coverage is provided at no cost to employees. Eligible dependents can be added for a small monthly premium. Paid Time Off Esri provides time for employees to recharge and reenergize. In addition to vacation and holiday pay, employees can bank hours and use them when needed. 401(k) and Contribution Matching Esri offers a savings and contribution-matching plan to help employees prepare for retirement and achieve financial goals. Profit Sharing As a privately held company, Esri may share company profits with employees annually, providing an additional financial benefit. Growth Employees have access to educational resources, training opportunities, and scholarships to support both personal and professional development. Career Development Esri encourages career growth through new challenges, internal opportunities, and ongoing development support. Wellness A comprehensive employee assistance program offers resources related to finances, legal matters, parenting, grief, emotional well-being, and more for employees and their families.

Workplace Type

This is a fully onsite position in Redlands,CA.

Application Deadline

This position is anticipated to close on Oct 20, 2026.

Equal Opportunity, Legal & Compliance

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.