Admitting Worker SR-Fulltime-Fountain Valley-Days

University of California - Irvine Health; Fountain Valley (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

UCI Health is seeking a Patient Access Representative to support departmental efficiencies, including scheduling, registration, pre-admission, admission, reception and discharge functions. You will gather accurate patient demographic information and apply compliant liability collection techniques.

The role requires exceptional written and verbal English communication, ability to work in a fast-paced environment, and knowledge of medical terminology.

Qualifications

• Minimum education: High School Diploma or GED.
• Typing skills of 35 wpm.
• Demonstrated working knowledge of PC/CRT/printer.
• Customer service skills and experience.
• Ability to work in a fast paced environment.
• Course in Medical Terminology required.
• Must be able to perform essential job duties in at least two Patient Access service areas including ED.
• Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors.
• Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.
• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties.
• Must demonstrate customer service skills appropriate to the job.
• Excellent written and verbal communication skills in English.
• Ability to maintain a work pace appropriate to the workload.
• Ability to establish and maintain effective working relationships across the Health System.

Responsibilities

• Perform scheduling, registration, patient pre-admission and admission, reception and discharge functions.
• Must obtain complete and accurate patient demographic information.
• Patient Access representatives also must employ proper, compliant patient liability collection techniques before, during & after date of service.

Skills

Typing 35 wpm

Customer service

Fast-paced work

Written communication

Oral communication

Medical terminology

Education

High School Diploma or GED

Job description

Who We Are

UCI Health is one of California's largest academic health systems and the clinical enterprise of the University of California, Irvine. Established on July 1, 1976, UCI Health has grown into a 1,461-bed health system that includes UCI Health - Orange, UCI Health - Irvine, four Community Network hospitals and a growing network of ambulatory care centers across Orange and Los Angeles counties.
As Orange County's only academic health systems, UCI Health is home to the only National Cancer Institute-designated comprehensive cancer center based in the county, the region's only American College of Surgeons-verified Level I adult and Level II pediatric trauma center, American College of Emergency Physicians Gold Level 1 Geriatric Emergency Department and a nationally recognized regional burn center verified by the American Burn Association. Powered by UC Irvine, UCI Health serves 5.6 million people across Orange County, western Riverside County and southeast Los Angeles County through excellence in patient care, research and medical education.

Your Role on the Team

Responsible for duties in support of departmental efficiencies which may include: but not limited to performing scheduling, registration, patient pre-admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives also must employ proper, compliant patient liability collection techniques before, during & after date of service.

What It Takes to be Successful

Required Qualifications:

• Minimum Education: High School Diploma or GED required


• Minimum typing skills of 35 wpm


• Demonstrated working knowledge of PC/CRT/printer


• Customer service skills and experience


• Ability to work in a fast paced environment


• Ability to receive and express detailed information through oral and written communications


• Course in Medical Terminology required


• Must be able to perform essential job duties in at least two Patient Access service areas including ED


• Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors


• Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.


• Must be able to appropriately interpret physician orders, medical terminology and insurance cards while maintaining Standards of Care.


• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties


• Must demonstrate customer service skills appropriate to the job


• Excellent written and verbal communication skills in English


• Ability to maintain a work pace appropriate to the workload


• Ability to establish and maintain effective working relationships across the Health System

Preferred Qualifications:

• Administrative experience in medical facility, health insurance, or related area preferred


• Some college coursework is preferred


• Knowledge of function and relationships within a hospital environment preferred


• Understanding of Third Party Payor requirements preferred


• Understanding of Compliance standards preferred


• Knowledge of University and medical center organizations, policies, procedures and forms

Total Rewards

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan


• Employment Misconduct*


• Legal Right to Work in the United States


• Vaccination Policies


• Smoking and Tobacco Policy


• Drug Free Environment

*Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act


• E-Verify


• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at [e-mail] or at [phone], Monday - Friday from 8:30 a.m. - 5:00 p.m.

Consideration for Work Authorization Sponsorship

Must be able to provide proof of work authorization