Admitting Rep (ED), Patient Registration, Full-Time, Days

Marinhealth; Greenbrae Boardwalk (CA); On-site; USD 62,000 - 88,000; Full time

Job summary

MarinHealth seeks a patient admission clerk to coordinate efficient inpatient admissions and outpatient registrations. You will ensure accurate patient information and minimize wait times, contributing to a smooth entry for all patients.

Responsibilities include collecting deposits and co-pays, greeting patients, and verifying insurance. You will support multiple departments to maintain high satisfaction and quality standards across the admission process.

Qualifications

• High School diploma or GED required; associates degree preferred.
• 1+ year experience in admissions/registration, pre-admission, or insurance verification preferred.
• BLS certification within 90 days; IAMTAC within 30 days.

Responsibilities

• Register inpatients and outpatients in a timely, accurate manner.
• Verify insurance benefits and obtain authorizations as needed.
• Collect deposits, copays, deductibles, and other payments.
• Greet patients and direct them to appropriate areas.
• Maintain HIPAA and confidentiality standards throughout the admission process.

Skills

Customer service

Multitask

Verbal and written communication

Problem solving

Education

High School diploma or GED

Associates degree preferred

Job description

ABOUT MARINHEALTHAre you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.Company:Marin General Hospital dba MarinHealth Medical CenterCompensation Range:$30.00 - $41.86Work Shift:8 Hour (days) (United States of America)Scheduled Weekly Hours:40Job Description Summary:Coordinates for the efficient and orderly admission of inpatients, the registration of outpatients, and ensures that accurate patient information is collected. Makes certain that patient wait times are minimized, patient satisfaction is high, and overall quality is at or above 95%. Also responsible for preparing materials related to these processes and collecting all required deposits, copayments, co-insurances or deductibles. Greets all patients promptly, courteously and directs them to the appropriate areas.Job Requirements, Prerequisites and Essential Functions:Job Specifications:Education:High School diploma or GED. Associates degree in healthcare or business field preferred.ExperienceOne or more years of experience working in one of the following areas of an acute care setting; Admitting/Registration, Pre-admission Process, Insurance Verification. or clerical experience in a healthcare setting is preferred. Computer experience required.License and Certifications:Basic Life Support (BLS) required within 90 days of hire.Integrative Agitation Management (IAMTAC) required within 30 days of hire.Prerequisite Skills:Working knowledge of overall aspects of the admissions process as it relates to patient admissions, pre admissions, insurance verification and customer service is preferred.Must be able to work tactfully and professionally with patients, family members and all other hospital staff they encounter.Ability to problem solve, multi task efficiently and organize and prioritize tasks.Demonstrated excellent verbal and written communication skills with preference to speaking English, Spanish or other languages.Understanding of the overall diversity of our patient population and treating everyone with respect and courtesy.Primary Customer Served (Age Specific Criteria):This position is not a patient care position, and as such, this section does not apply.Patient Privacy (HIPAA Compliance):This position has access to protected health information. The protected health information this position has access is demographic information, date of service information, insurance/billing information and medical record summary information. This position requires this patient health information in order to perform the functions outlined as part of this position description.Duties And Responsibilities:Essential (Not Modifiable)Patient Registration Process:Responsible for timely, accurate and consistent registration of all patients, this could include functions related to Pre-Registration, Prior Authorization or Insurance VerificationResponsible for the obtainment of timely and accurate information in order to establish a complete Medical Record and proper demographic and financial information. Measured error rates are to be at 5% or less of total registrations performedResponsible for processing registration records and distributing this information to hospital departmentsResponsible for the collection of deposits, copayments, deductibles or co- insurance as requiredMaintains strong working knowledge of insurance and billing requirements necessary to assure a complete and accurate registrationEscorts or arranges escort of patients when necessary, to patient care units by wheelchair or walkingDemonstrated strength in customer relations’ skills. Greets and provides information to patients and visitorsAnswers telephone in a professional manner and relays information timelyMaintains effective working relationship with external organizations and agencies as requiredResponsible for maintaining a strong focus on assigned tasks and at all times being a strong team playerInsurance Verification Process:Responsible for timely and accurate identification of the appropriate insurance for the patient as it relates to the services to be renderedObtains accurate and complete information from the hospital insurance verification system, insurance company representative or carrier website regarding benefits, approvals and other relevant information required for a complete admissionCommunicate with the patient their specific insurance carrier benefits and out of pocket expense. In addition provide patient and physician any coverage problems and facilitate resolution prior to admission or rendering of servicesCommunicate specific Case Management issues with the Case Management departmentResponsible for identifying and resolving problems with insurance companies prior to and/or following admissionObtains authorization for all elective or scheduled patients and documents in the system accurate and timely informationGeneral Duties:Participates actively in the achievement of organizational and departmental goalsAttends and participates in in-services and staff meetingsMaintains standards of the organization and departmentAbides by hospital policies on attire, work habits and relationshipsObserves confidentiality and decorum in conversation and behaviorAssists in the orientation of new employeesSecondary (Modifiable)May be assigned Admitting Shift Lead dutiesOther duties as assignedAccommodation:Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at 415-925-7040 or [e-mail].C.A.R.E.S. Standards:MarinHealth seeks candidates ready to model our C.A.R.E.S. standards—Communication, Accountability, Respect, Excellence, Safety—which foster a healing, trust-based environment for patients and colleagues.Health & Immunizations:To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.Compensation:The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth’s compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.Equal Employment:All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.