Admitting Registrar

Samaritan Health Services; Newport (OR); On-site; USD 32,000 - 42,000; Full time

Job summary

Samaritan Health Services is seeking a patient registration specialist to interview and register patients for all outpatient and inpatient services.

The role emphasizes completing accurate demographic information and ensuring smooth patient flow at the point of entry.

Qualifications

• High school diploma or equivalent required.
• One year admitting switchboard experience in a health care setting preferred.
• Two years direct customer service experience preferred.

Responsibilities

• Interview and register patients for all outpatient and inpatient services.
• Ensure accurate collection of demographic information and patient data.
• Comply with state and federal regulations including privacy standards.

Skills

Customer service

Communication

Stress tolerance

Confidentiality

Education

High school diploma or equivalent

Job description

Interviews and registers patients for all outpatient and inpatient services according to Patient Registration policies and procedures as well as state and federal regulations.

JOB SUMMARY/PURPOSE

Interviews and registers patients for all outpatient and inpatient services according to Patient Registration policies and procedures as well as state and federal regulations.

DEPARTMENT DESCRIPTION

The Registration/Access teams at Samaritan Health Services work closely with patients from the moment the patient walks into the facility. We carefully and thoroughly check demographic information and serve as a gateway to the patient’s services within our facility. We are often the first person patient’s encounter upon arrival and we excel at making sure their visit starts with a friendly smile and a positive interaction.

EXPERIENCE/EDUCATION/QUALIFICATIONS

• High school diploma or equivalent required.
• One (1) year Admitting Switchboard experience in a health care setting preferred.
• Two (2) years direct customer service experience preferred.

KNOWLEDGE/SKILLS/ABILITIES

• Customer Service: Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• Communication: Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss quality issues. Ability to perform group presentations and listen to and understand complex information and ideas.
• Stress tolerance/Self control: Ability to maintain patience and composure, control emotions, set clear boundaries and moderate high stress, difficult situations.
• Confidentiality: Knowledge of State and Federal (HIP