Admitting Registrar

Samaritan Health Services; Albany (OR); On-site; USD 21,000 - 28,000; Full time

Job summary

Samaritan Health Services in Albany, OR is seeking a Registration Clerk to interview and register patients for all outpatient and inpatient services in compliance with policies and regulations. You will serve as the first point of contact, ensuring accurate demographic information and a friendly, professional experience.

The role emphasizes strong communication, confidentiality, and the ability to handle high-volume, detail-oriented tasks in a busy health care setting.

Qualifications

• High school diploma or equivalent required.
• One (1) year Admitting Switchboard experience in a health care setting preferred.
• Two (2) years direct customer service experience preferred.
• Knowledge of customer service principles and ability to assess customer needs.

Responsibilities

• Interviews and registers patients for all outpatient and inpatient services according to Patient Registration policies and procedures as well as state and federal regulations.
• Serves as a gateway to patient services, ensuring accurate demographic information and a smooth patient experience.
• Maintains professionalism, handles high-volume tasks, and protects patient confidentiality.

Skills

Customer service

Communication

Stress tolerance

Confidentiality

Education

High school diploma or equivalent

Job description

Interviews and registers patients for all outpatient and inpatient services according to Patient Registration policies and procedures as well as state and federal regulations.

JOB SUMMARY/PURPOSE

Interviews and registers patients for all outpatient and inpatient services according to Patient Registration policies and procedures as well as state and federal regulations.

DEPARTMENT DESCRIPTION

The Registration/Access teams at Samaritan Health Services work closely with patients from the moment the patient walks into the facility. We carefully and thoroughly check demographic information and serve as a gateway to the patient’s services within our facility. We are often the first person patient’s encounter upon arrival and we excel at making sure their visit starts with a friendly smile and a positive interaction.

EXPERIENCE/EDUCATION/QUALIFICATIONS

• High school diploma or equivalent required.
• One (1) year Admitting Switchboard experience in a health care setting preferred.
• Two (2) years direct customer service experience preferred.

KNOWLEDGE/SKILLS/ABILITIES

• Customer Service: Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• Communication: Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss quality issues. Ability to perform group presentations and listen to and understand complex information and ideas.
• Stress tolerance/Self control: Ability to maintain patience and composure, control emotions, set clear boundaries and moderate high stress, difficult situations.
• Confidentiality: Knowledge of State and Federal (HIP