Admitting/Outpatient Rep Part Time (16hrs/week) Weekends TEMPORARY

Dolly Parton Children's Hospital; Knoxville, Northern (TN, KY); Hybrid; USD 19.000 - 25.000; Teilzeit

Benefits dieser Stelle

Benefits available

Zusammenfassung

Dolly Parton Children's Hospital in Knoxville, TN is seeking a part-time Admitting/Outpatient Representative (16 hours/week on weekends) for a temporary role with potential to become permanent. Responsibilities include accurate patient registration, guardian interviews, insurance verification, and expedient pre-registration to streamline admissions.

The role requires strong communication, organization, and computer skills, with medical office experience preferred.

Qualifikationen

• High School diploma or GED required.
• Strong communication and organizational skills.
• Experience in a medical office preferred.
• Ability to handle multiple tasks and patient interactions.

Aufgaben

• Register patients accurately and promptly to support admission workflows.
• Interview guardians to obtain necessary account information and verify details.
• Verify insurance coverage and obtain precertifications/authorizations as needed.
• Pre-register patients to expedite admission and document changes in the system.
• Maintain patient confidentiality and handle calls and reservations professionally.

Kenntnisse

Communication skills

Organizational skills

Telephone etiquette

Computer literacy

Ausbildung

High School Diploma/GED

Jobbeschreibung

## Admitting/Outpatient Rep Part Time (16hrs/week) Weekends TEMPORARYApply: Knoxville, TN: Part time: Posted Yesterday: JR103840# **This is a temporary role with the potential to become permanent. Benefits are available.** # **BASIC PURPOSE OF THE JOB**Responsible for timely and accurate patient registration. Interviews legal guardian for all pertinent account information and verifies insurance coverage. # **REPORTS TO*** Admitting/PBX Coordinator # **JOB REQUIREMENTS****Supervisory Responsibilities:** No**Minimum Education:** High School Diploma/GED**Degree:** General**License/Certification Required:** None**Minimum Work Experience:** 6 months to 1 yr related experience preferred. Medical office experience preferred. # **REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES*** Good communication, organization, task planning and the ability to use a computer and various office machines are needed. Must be able to meet the active demands of alternately sitting, standing, walking and moderate to heavy telephone duties. # **DUTIES AND RESPONSIBILITIES*** Possesses the knowledge and abilities to manage the registration process to meet the organization’s expectations.* Answers telephone and takes reservations, assigning patients to rooms according to hospital policies and patient requirements, and pre-registers patients into the system to expedite their admission process.* Interviews/identifies legal guardian to obtain necessary information to ensure account is complete and accurate. Verifies insurances and obtains precertification/authorizations as needed. Ensures all necessary signatures are obtained for treatment. Scanning all necessary papers according to policy to make the registration complete.* Monitors fax server throughout complete shift to ensure all patients have been indentified and indexed into the system.* Documents on accounts properly. Any change with any account will require a note posted to document stating what was changed and who said to do it. Notes will be appropriate and will be of a nature they could be shared as a legal document submitted for legal action or to the family should they request all records.* Standards for greeting families for a registration: Smile to make the family feel welcome; Introduce yourself to the family and explain that you are here to do registration process only; After the interview, ask the family if there is anything else we can do for them today.* Maintains Patient Confidentiality.* For Safety Reasons: Ask for identification of persons giving patient information to ascertain who is guardian of child; Show the adult/guardian the armband of patient to verify that the patients name is spelled correctly and the date of birth is correct; Armband all patients unless child has behavioral or emotional disorder which will not allow for registrar to touch the patient.* Maintains professional composure and confidence during stressful situations.* Maintain confidentiality of all hospital and patient information at all times as observed by management and peers.* Patient/Family complaints are handled in a confidential, timely and professional manner. Always ends conversation with family after a complaint or dispute with “is there anything else I can do for you today?” as observed by management.* Continuously displays a “can do” attitude within the department and across department lines to contribute to the overall focus on service excellence at the hospital.* Identifies problems, offers solutions, and communicates with Management as needed.* Willingly accepts any other assignments that may be requested.* Utilizes hospital resources and time respectfully and accountably. # **PHYSICAL REQUIREMENTS*** Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.* Light lifting, pushing and pulling is required for 1-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending, and reaching is required. Keyboard/computer use and/or repetitive motions may be required.