Admitting/Outpatient Rep Part Time (16hrs/week) Weekends TEMPORARY

01 ETCH East Tennessee Children's Hospital Association, Inc.; United States; On-site; USD 21,000 - 28,000; Full time

Job summary

Dolly Parton Children's Hospital is seeking a patient registration clerk to ensure timely and accurate intake. You will interview guardians, verify coverage, and pre-register patients to streamline admission.

The role emphasizes confidentiality, professional communication, and precise data handling in a fast-paced environment. The position requires a high school diploma and offers experience with medical office procedures, patient interactions, and basic office technology.

Qualifications

• Good communication and organization skills required.
• Ability to plan tasks and use a computer and office machines.
• Active sitting, standing, walking and telephone duties expected.

Responsibilities

• Manage the registration process to meet organizational expectations.
• Answer calls, take reservations, assign rooms, and pre-register patients.
• Interview guardians to obtain necessary information for complete accounts.
• Verify insurances and obtain precertifications/authorizations as needed.
• Ensure signatures and confidentiality for all treatment documents.
• Scan papers and maintain accurate, indexed patient records.
• Document changes with notes stating who made them and why.
• Maintain professional, courteous interactions with families throughout the process.

Skills

Communication

Organization

Multitasking

Telephone duties

Computer skills

Education

High School Diploma/GED

Job description

BASIC PURPOSE OF THE JOB

Responsible for timely and accurate patient registration. Interviews legal guardian for all pertinent account information and verifies insurance coverage.

JOB REQUIREMENTS

• Supervisory Responsibilities: No
• Minimum Education: High School Diploma/GED
• Degree: General License/Certification Required: None
• Minimum Work Experience: 6 months to 1 yr related experience preferred. Medical office experience preferred.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Good communication, organization, task planning and the ability to use a computer and various office machines are needed. Must be able to meet the active demands of alternately sitting, standing, walking and moderate to heavy telephone duties.

DUTIES AND RESPONSIBILITIES

• Possesses the knowledge and abilities to manage the registration process to meet the organization’s expectations.
• Answers telephone and takes reservations, assigning patients to rooms according to hospital policies and patient requirements, and pre-registers patients into the system to expedite their admission process.
• Interviews/identifies legal guardian to obtain necessary information to ensure account is complete and accurate.
• Verifies insurances and obtains precertification/authorizations as needed.
• Ensures all necessary signatures are obtained for treatment.
• Scanning all necessary papers according to policy to make the registration complete.
• Monitors fax server throughout complete shift to ensure all patients have been identified and indexed into the system.
• Documents on accounts properly.
• Any change with any account will require a note posted to document stating what was changed and who said to do it.
• Notes will be appropriate and will be of a nature they could be shared as a legal document submitted for legal action or to the family should they request all records.
• Standards for greeting families for a registration: Smile to make the family feel welcome; Introduce yourself to the family and explain that you are here to do registration process only; After the interview, ask the family if there is anything else we can do for them today.
• Maintains Patient Confidentiality.
• For Safety Reasons: Ask for identification of persons giving patient information to ascertain who is guardian of child; Show the adult/guardian the armband of patient to verify that the patients name is spelled correctly and the date of birth is correct; Armband all patients unless child has behavioral or emotional disorder which will not allow for registrar to touch the patient.
• Maintains professional composure and confidence during stressful situations.
• Maintain confidentiality of all hospital and patient information at all times as observed by management and peers.
• Patient/Family complaints are handled in a confidential, timely and professional manner.
• Always ends conversation with family after a complaint or dispute with "is there anything else I can do for you today?" as observed by management.
• Continuously displays a "can do" attitude within the department and across department lines to contribute to the overall focus on service excellence at the hospital.
• Identifies problems, offers solutions, and communicates with Management as needed.
• Willingly accepts any other assignments that may be requested.
• Utilizes hospital resources and time respectfully and accountably.

PHYSICAL REQUIREMENTS

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Light lifting, pushing and pulling is required for 1-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending, and reaching is required. Keyboard/computer use and/or repetitive motions may be required.

At Dolly Parton Children's Hospital

We are comprised of team members who live out our core values of Compassion, Ownership, Respect, and Excellence. We support each other by fostering a culture of team engagement that creates moments that matter - every interaction, every time.

• Compassion - We imagine what others are going through, work to alleviate suffering, and create joy whenever possible.
• Ownership - We take pride in our work, act with integrity, and feel personal responsibility for achieving our mission.
• Respect - We listen, understand, and communicate openly and politely. We recognize our diverse strengths.
• Excellence - We set high standards for performance in delivering the safest patient care.

We give extraordinary and meaningful experiences to our patients, their families, team members, and the community we serve.