Admitting Officer- Emergency Department- FT Days 7a-7p

gbmc; Towson (MD); On-site; USD 24,000 - 33,000; Full time

Job summary

GBMC HealthCare in Towson, MD seeks an Admissions Clerk to interview patients, prepare admission forms, and perform clerical tasks for inpatient and outpatient admissions. The role requires a HS diploma or GED, and at least 6 months of hospital or ED experience is preferred.

Responsibilities include admitting functions via Meditech, answering calls, coordinating transports, keeping logs up to date, and ensuring timely patient flow and downtime paperwork. GBMC values safety and teamwork.

Qualifications

• Knowledge of medical terminology and computer use required.
• Strong communication skills both oral and written.
• Ability to gather data, update logs and reports.
• Customer service skills and professionalism expected.
• Ability to multitask and prioritize responsibilities.

Responsibilities

• Performs admitting functions using RTM, Meditech, Bedtracking and notifies RN/Coordinator.
• Answer calls promptly and route to appropriate staff.
• Ensure patients reach testing on time and paperwork for downtime charting is stocked.
• Maintain accurate admission and contact logs and update physician lists.
• Coordinate transfers and arrange ambulance transport as needed.
• Prepare paperwork for transfers to other facilities.

Skills

Medical terminology

Computer skills

Oral and written communication

Data analysis

Customer service skills

Multitasking / prioritization

Education

HS or GED

Job description

Under general supervision, interviews patients to obtain necessary information, prepare admission/registration forms and performs other clerical/computer operational tasks related to the admission of inpatients and outpatients coming into our Medical Center.

Education:
HS or GED
Experience:
6 months’ experience. Emergency Department or Hospital experience preferred.
Skills:
Knowledge in medical terminology.
Skill in using computers.
Skill in oral and written communication
Skill in data analysis to gather and update statistics, logs, records and reports.
Skill in customer service techniques.
Ability to multi-task and prioritize.

Patient & Workplace Safety

• Employee has knowledge and understanding of patient and workforce safety as it relates to job duties.

Patient Population

• Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.

Principal Duties and Responsibilities

• Performs admitting functions, i.e. RTM, Meditech, Bedtracking, and communicates/informs RN, Clinical Unit Coordinator and/or Admin Coordinator
• Reports to work on time and be ready to work.
• Answer incoming calls within 3 rings and make outgoing calls as requested.
• Answers call bells and communicates/informs Tech and/or RN.
• Ensures patients are getting to testing on time.
• Ensure paperwork for downtime charting is fully stocked. Other clerical duties as assigned, such has stock paper in copiers/fax machines.
• Keep accurate logs of calls made. Ensures admission logs, ED physician and on-call physician lists are up to date.
• Update broken equipment/equipment repair log.
• Arrange for proper ambulance transports (such as Hart to Heart or Procare) for transfers.
• Copy paperwork for transfers to another facility, i.e. SEPH, nursing home or higher level of care.
• Order dietary trays as requested.
• Changing bed/linens and bring back patients, as requested.

All roles must demonstrate GBMC Values

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy
• Listens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

$17.24 - $23.91

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.