Admitting Clerk

Chinese Hospital; San Francisco (CA); On-site; USD 34,136 - 41,961; Part time

Job summary

A healthcare institution in San Francisco is seeking a Patient Accounting staff member responsible for patient registration and billing. The ideal candidate should have knowledge of insurance benefits, excellent communication skills, and be fluent in both English and Chinese. This role involves collecting payments and maintaining accurate patient records. A high school diploma is preferred along with two years of experience in a healthcare setting. A competitive pay scale starting at $24.78 per hour is offered.

Qualifications

• Knowledge of collection law.
• Ability to make decisions coupled with good self-management skills.
• Strong time management and prioritization skills.

Responsibilities

• Responsible for daily registration of patients and timely billing and collection.
• Collect co-insurance and/or deductibles from patients at registration.
• Answer all incoming phone inquiries.

Skills

Knowledge of Insurance Benefits

Good collection skills

Excellent written and verbal skills

Strong communication skills

Fluent in English and Chinese (Cantonese and/or Mandarin)

Education

High School Diploma or GED

Tools

EMR knowledge

Job description

Chinese Hospital | San Francisco Bay Area

About This Role

Department: Patient Accounting

Reports to: Director of Patient Financial Services

Type: Per Diem

Requisition #: 12699

Position Summary: Responsible for daily registration of patients and timely billing and collection of Accounts Receivable. Acts as a backup to cashier in the event of heavy patient traffic.

Essential Duties And Responsibilities

• Registration: Responsible for obtaining complete and accurate demographic and financial information from the patient, as well as all required signatures on necessary forms.
• Responsible for input of information into various computer systems.
• Responsible to collect self-pay deposits, co-insurance and/or deductibles from the patient at the time of registration.
• Accountable for assuring all reimbursement requirements are met prior to completion of registration (Certifications, Authorizations, Eligibility, etc.).
• Responsible for receipting monies collected.
• Responsible for assembly and completion of the patient account.
• Responsible to answer all incoming phone inquiries.
• Guest Relations: Assist or direct patient to the correct source to address all questions and concerns in effort to serve the patient in the best way possible.
• Responsible for developing and maintaining a professional, empathetic, and congenial demeanor toward the patient at all times to establish a consistent and good patient relation, as well as a positive public relations image throughout the community.
• Responsible to meet assigned deadlines.

Qualifications

Required

• Knowledge of Insurance Benefits
• Extensive knowledge of third payer reimbursement requirements.
• Knowledge of collection law
• Good collection skills
• Excellent written and verbal skills
• Ability to make decisions coupled with good self‑management skills
• Computer proficiency (EMR knowledge a plus)
• Strong communication skills.
• Ability to effectively present information, both verbal and written.
• Ability to take initiative, adapt to changing priorities, and work independently
• Strong time management and prioritization skills
• Fluent in English and Chinese (Cantonese and/or Mandarin).

Preferred

• High School Diploma or GED.
• Preferably two or more years of Hospital Patient Accounting and Registration experience in an acute care facility.
• Preferably two or more years of experience in customer service and/or guest relations.
• Knowledge of community resources and cultural needs.
• Medical terminology preferred.

Physical Requirements

While performing the duties of this job, staff is regularly required to sit, stand, walk, talk and/or listen. They use their hands for computer work, write reports, do equipment set‑up/cleaning/storage, clerical support, etc. They will be using the phone frequently. Good vision is needed to read schedules, enter accurate data, etc. They must have good general health and demonstrate emotional stability to carry out the above‑enumerated duties.

• Able to lift up to 30 pounds
• Use proper body mechanics when handling equipment
• Standing, walking and moving 50% of the day

Compliance Requirements

Complies with Chinese Hospital Compliance Handbook including Code of Ethics and all statutes, regulations, guidelines applicable to federal and state programs. Responsibilities include following the guidelines and reporting suspected violations of any statute, regulations, agreements or guidelines applicable to all healthcare programs.

Base Pay Scale

Starting at $24.78-$30.46 per hour. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.