Admitting Clerk

chinesehospital-sf.org; San Francisco (CA); On-site; USD 33,000 - 50,000; Part time

Job summary

Chinese Hospital in San Francisco is seeking a part-time, non-exempt Patient Registration Clerk to manage daily patient registration and timely billing/collections. This role also serves as a backup cashier during high patient traffic.

You will collect demographic and financial information, input data into EMR systems, collect deposits and ensure eligibility/authorizations. Strong English/Chinese communication and patient service are essential.

Qualifications

• Knowledge of Insurance Benefits.
• Extensive knowledge of third payer reimbursement requirements.
• Knowledge of collection law.
• Excellent written and verbal skills.
• Ability to communicate with management and team.
• Fluent in English and Chinese (Cantonese/Mandarin).

Responsibilities

• Register patients with complete demographic and financial data.
• Input information into computer systems and collect deposits.
• Ensure reimbursement requirements are met before completion of registration.
• Answer incoming phone inquiries and provide patient assistance.
• Maintain professional patient relations and comply with hospital policies.

Skills

Insurance benefits knowledge

Payer reimbursement knowledge

Communication skills

English/Chinese bilingual

Education

High School Diploma or GED

Tools

EMR system

Computer proficiency

Job description

Type

Part-Time, Non Exempt

Requisition #

12754

Position Summary

Responsible for Daily registration of patients and timely billing and collection of Accounts Receivable. Acts as a backup to cashier in the event of heavy patient traffic.

Essential Duties and Responsibilities

A. Registration

• Responsible for obtaining complete and accurate demographic and financial information from the patient, as well as, all required signatures on necessary forms.
• Responsible for input of information into various computer systems.
• Responsible to collect self-pay deposits, co-insurance and/or deductibles from the patient at the time of registration.
• Accountable for assuring all reimbursement requirements are met prior to completion of registration (Certifications, Authorizations, Eligibility, etc.).
• Responsible for receipting monies collected.
• Responsible for assembly and completion of the patient account.
• Responsible to answer all incoming phone inquiries.

B. Guest Relations

• Assists or directs patient to the correct source in order to address all questions and concerns in effort to serve the patient in the best way possible.
• Responsible for developing and maintaining a professional, empathetic, and congenial demeanor toward the patient at all times in order to establish a consistent and good patient relation, as well as, a positive public relations image throughout the community.
• Responsible to meet assigned deadlines.

C. General Duties

• Responsible to communicate with management regarding problems and/or concerns.
• Responsible to participate in weekly team meetings and monthly scheduled department meetings, as well as, on-going training sessions as scheduled.
• Responsible to complete all duties as assigned by the manager or Director of Patient Financial Services.
• Follows Hospital and Department policies and procedures at all times, including but not limited to: Administrative Manual, Environment of Care, Human Resources, Infection Control, Corporate Compliance, Code of Ethics, etc.
• Attend, actively participate and complete in-services, training classes, mandatory classes, seminars/workshops, staff meetings, exercises and drills; reads all department communication and assigned materials.
• Customer Service - Provides excellent customer service and shows compassion to all patients, visitors and co-workers. Seeks feedback to ensure all needs are met. Anticipates and recognizes the concerns of others, even if those concerns are not openly expressed.
• Communication - Keeps manager and team informed of progress, problems, development and plans. Gets along and interacts positively with co-workers and others.
• Accepts and performs other duties as assigned.

Values/Core Competencies:

• Integrity - We adhere to a code of values and make commitments that contribute to the welfare of our community.
• Respect - We seek to create a community within our organization that enhances self-worth of individuals working with us and for our patients. The dignity and respect shown to employees by management and by their fellow staff will be the model for caring for our patients. Management is committed to treating employees fairly, honestly and with respect. In return, management expects a commitment from employees to the values of the organization and its work on behalf of the community.
• Empowerment - we are committed to action and expect all employees to be proactive in decision making and problem solving. We delegate authority to match responsibility, expecting decision making to occur as close to the customer as possible.
• Team Work - We believe that quality, cost effective, compassionate care can only be provided through team work. The nature of our work and mission require sensitivity to the feelings and points of view of many. We work for the good of the team, are accountable for the results of the team and together share our successes or failures. We maintain an atmosphere of openness, honesty and trust.
• Accountability - We accept personal responsibility for our actions and take ownership of our results. We as individuals recognize achievement and are challenged to improve our performance by providing and accepting coaching and feedback.
• Quality Improvement - We will improve value through the process of continuous quality improvement with focus on the relationship between quality and cost. We have a sense of urgency in our search to find better ways of doing everything. We encourage others to try new ideas and measure and recognize results. We are willing to change the status quo to improve.
• Community collaboration and Benefit - We will collaborate within the limits or our resources with other agencies and providers to address the health care wellness needs of our community, recognizing that access to services must be made available regardless of an individual’s ability to pay.
• Prudent use of resources - We will use and maintain our assets and resources prudently in order to meet community expectations. Our organization requires an overall positive return on investment to carry out its mission and to invest in new programs, equipment and facilities. We believe that integration simplifies and improves the process of health care and is a means of achieving economies of scale which will ultimately reduce costs. We seek simplification in the process of patient care and the efficient use of our resources in a changing environment.

Qualifications

Required

• Knowledge of Insurance Benefits
• Extensive knowledge of third payer reimbursement requirements.
• Knowledge of collection law
• Excellent written and verbal skills
• Ability to make decisions coupled with good self-management skills
• Computer proficiency (EMR knowledge a plus)
• Ability to effectively present information, both verbal and written.
• Ability to take initiative, adapt to changing priorities, and work independently
• Strong time management and prioritization skills
• Fluent in English and Chinese (Cantonese and/or Mandarin).

Preferred

• High School Diploma or GED.
• Preferably two or more years of Hospital Patient Accounting and Registration experience in an acute care facility.
• Preferably two or more years of experience in customer service and/or guest relations.
• Knowledge of community resources and cultural needs.
• Medical terminology preferred.

Physical Requirements

While performing the duties of this job, staff is regularly required to sit, stand, walk, talk, and/or listen. He/she uses his/her hands to do computer work, write reports, do equipment set-up/cleaning/storage, clerical support, etc. He/she will be using the phone frequently. Good vision is needed to be able to read schedules, enter accurate data, etc. He/she must have good general health and demonstrate emotional stability so as to carry out the above-enumerated duties.

• Able to lift up to 30 pounds.
• Stand, walk, and move 50% of the day.
• Use proper body mechanics when handling equipment.

Compliance Requirements

Complies with Chinese Hospital Compliance Handbook including Code of Ethics and all statutes, regulations, guidelines applicable to federal and state programs. Responsibilities include, following the guidelines and reporting suspected violations of any statute, regulations, agreements or guidelines applicable to all healthcare programs.

Base Pay Scale

Starting at $23.80 - $35.67 per hour. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.