Admitting Clerk

Mass General Brigham; Northampton (MA); On-site; USD 24,000 - 35,000; Full time

Job summary

Mass General Brigham is seeking an Admissions Clerk at Cooley Dickinson Hospital in Northampton, MA. You will greet patients, collect information, and guide them through the admissions process, ensuring accurate data entry in the EHR and proper completion of forms.

The role emphasizes clear communication, attention to detail, confidentiality under HIPAA, and teamwork with insurance verification and hospital staff. Schedule includes mornings and weekends; onsite position with 24 hours weekly.

Qualifications

• High School Diploma or Equivalent.
• Experience in a healthcare or customer service role (1-2 years preferred).

Responsibilities

• Welcome patients and visitors, obtain their personal and medical information, and enter it into the facility's electronic health records (EHR) system.
• Coordinate with patients and insurance companies to verify coverage and eligibility for medical services.
• Assist patients in completing admission forms, consent documents, and any additional paperwork required for their visit.
• Communicate with patients, families, and caregivers, providing information on the admissions process, required documents, and any necessary preparations.
• Ensure compliance with patient confidentiality and privacy standards (HIPAA).
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

Communication skills

Interpersonal skills

HIPAA compliance

Customer service

Data entry

Education

High School Diploma or Equivalent

Tools

EHR systems

Job description

Site: Cooley Dickinson Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Schedule: Monday & Friday 9:45am - 5:15pm and Saturday 8:00am - 2:00pm
Responsible for greeting patients, collect their information, and assist them with the admissions process. This role will ensure that patient data is recorded accurately and that all necessary paperwork and consent forms are completed.

Qualifications

QUALIFICATIONS:

• High School Diploma or Equivalent
• Experience in a healthcare or customer service role1-2 years preferred

Knowledge, Skills and Abilities:

• Excellent communication and interpersonal skills, with the ability to interact effectively with patients and healthcare professionals.
• Strong attention to detail and accuracy in entering patient information and maintaining records.
• Familiarity with electronic health records (EHR) systems and basic computer proficiency.
• Empathy and compassion to provide a welcoming and caring environment for patients and their families.
• Ability to handle confidential and sensitive information with discretion and professionalism.

Physical Requirements:

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Additional Job Details (if applicable)

Schedule:

Monday & Friday 9:45am - 5:15pm and Saturday 8:00am - 2:00pm

Essential Functions:

• Welcome patients and visitors, obtain their personal and medical information, and enter it into the facility's electronic health records (EHR) system.
• Coordinate with patients and insurance companies to verify coverage and eligibility for medical services.
• Assist patients in completing admission forms, consent documents, and any additional paperwork required for their visit.
• Communicate with patients, families, and caregivers, providing information on the admissions process, required documents, and any necessary preparations.
• Ensure compliance with patient confidentiality and privacy standards, following Health Insurance Portability and Accountability Act (HIPAA) guidelines.
• Performs other duties as assigned
• Complies with all policies and standards

Remote Type

Onsite

Work Location

30 Locust Street

Scheduled Weekly Hours

24

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $25.28/Hourly

Grade

2

EEO Statement

1910 Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title 1 of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.