Patient Services Coordinator II

Mass General Brigham; Ohio; On-site; USD 27,000 - 38,000; Full time

Job summary

Mass General Brigham is seeking an administrative specialist to support clinical service operations onsite. The role encompasses front-office tasks, patient scheduling, and billing workflow, requiring accuracy and strong system knowledge.

Responsibilities include coordinating appointments, managing medical records, and assisting staff with scheduling and billing processes; familiarity with MS Office is essential.

Qualifications

• High school diploma or equivalent required.
• Office experience 3–5 years required.
• Strong MS Office skills and ability to manage multiple tasks.

Responsibilities

• Perform routine administrative and clerical duties for a clinical service or physician practice office.
• Schedule patient appointments and maintain appointment records; assist callers with inquiries.
• Process patient billing forms and scan documents to patient medical records.
• Act as Super User for scheduling, registration, and billing systems.
• Provide training and guidance to office staff on these systems.

Skills

MS Office Suite

Outlook

Word processing

Excel

PowerPoint

Phone skills

Time management

Written communication

Education

High School Diploma or Equivalent

Tools

Outlook

Excel

Word

PowerPoint

Job description

Site: North Shore Medical Center, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
Summary
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under minimal supervision. Performs administrative duties related to patient visits, including scheduling, check-in, and check-out duties (performs all duties of the other levels at the highest proficiency level). Actual job duties may vary by Department.

Does this position require Patient Care?
No

Essential Functions

• -Perform routine administrative and clerical duties relating to a clinical service or physician practice office.


• -Make patient appointments and maintain appointment records. Assist callers with routine inquiries and schedule appointments.


• -Process patient billing forms and scan documents to patient medical records/LMR.


• -Acts as \"Super User\" for scheduling, registration, and billing systems.


• -Provides assistance and training to others in these areas.


• -May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.


• -Provides functional guidance to Office and Practice Assistants.


• -In conjunction with the Supervisor, oversees the daily activities of practice staff.


• -May be required to accept co-payments.


• -Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Experience

Office experience 3-5 years required

Knowledge, Skills and Abilities

• - Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint.


• - Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing.


• - Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.


• - Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.


• - Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.


• - Managing one's own time and the time of others.


• - Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.


• - Ability to proofread and edit written documents.

Additional Job Details (if applicable)

Physical Requirements

• - Standing Occasionally (3-33%)


• - Walking Occasionally (3-33%)


• - Sitting Constantly (67-100%)


• - Lifting Occasionally (3-33%) 20lbs - 35lbs


• - Carrying Occasionally (3-33%) 20lbs - 35lbs


• - Pushing Rarely (Less than 2%)


• - Pulling Rarely (Less than 2%)


• - Climbing Rarely (Less than 2%)


• - Balancing Occasionally (3-33%)


• - Stooping Occasionally (3-33%)


• - Kneeling Rarely (Less than 2%)


• - Crouching Rarely (Less than 2%)


• - Crawling Rarely (Less than 2%)


• - Reaching Occasionally (3-33%)


• - Gross Manipulation (Handling) Constantly (67-100%)


• - Fine Manipulation (Fingering) Frequently (34-66%)


• - Feeling Constantly (67-100%)


• - Foot Use Rarely (Less than 2%)


• - Vision - Far Constantly (67-100%)


• - Vision - Near Constantly (67-100%)


• - Talking Constantly (67-100%)


• - Hearing Constantly (67-100%)

Remote Type
Onsite

Work Location
81 Highland Avenue

Scheduled Weekly Hours
40

Employee Type
Regular

Work Shift
Day (United States of America)

Pay Range
$19.37 - $27.71/Hourly

Grade
4
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:
3200 North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.