Admissions Support Specialist

Nova Southeastern University; Fort Lauderdale (FL); On-site; USD 35,459,000 - 50,503,000; Full time

Benefits offered by this job

Tuition waiver

Excellent medical and dental plans

Retirement plan

Job summary

Nova Southwestern University in Fort Lauderdale, FL seeks an Enrollment Support Specialist to provide superior customer service to prospective students from inquiry through enrollment, ensuring high engagement and retention. The role involves processing applications, coordinating with admissions teams, and supporting the yield process.

The position requires at least two years of clerical experience, strong MS Office skills, and excellent communication abilities.

Qualifications

• General knowledge of MS Office Suite (Outlook, Word and Excel).
• Customer and Personal Service – Working knowledge of principles and processes for providing customer and personal services.
• English Language - Working knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Responsibilities

• Provides support in completing application and enrollment documents.
• Reviews student applications by analyzing credentials, computing GPAs, reviewing transcripts, and preparing application packages for admissions decisions.
• Contacts prospective students to present information and explain available programs and services via telephone or email.
• Collaborates with admissions colleagues, academic advisers, financial aid officers, and residential life personnel to create an effective yield team.
• Participates in on-campus promotional activities, including conferences, open houses, campus tours, or special events to present programs to prospective students.
• Inputs status of significant admission decisions into database.
• Keeps records of materials filed or removed, using logbooks or computers and generate computerized reports.

Skills

MS Office

Customer service

English language

Time management

Telephone protocol

Education

High School Diploma or Equivalent

Job description

Nova Southwestern University in Fort Lauderdale, FL seeks an Enrollment Support Specialist to provide superior customer service to prospective students from inquiry through enrollment, ensuring high engagement and retention. The role involves processing applications, coordinating with admissions teams, and supporting the yield process.

The position requires at least two years of clerical experience, strong MS Office skills, and excellent communication abilities.