Admissions Representative - CCC

Universal Technical Institute, Inc.; Garden Grove (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Training

Tuition Waiver

Paid Time Off

Retirement Matching

Paid Parental Leave

Competitive Insurance

Pet Insurance

Health Plan Enrollment

Job summary

Universal Technical Institute, Inc. in Garden Grove, CA is seeking an Admissions Representative to recruit and enroll qualified students while providing ongoing support throughout the admissions process.

This role emphasizes professionalism, ethical recruitment practices, and collaboration with internal teams to facilitate a seamless enrollment experience. You will conduct outreach, interviews, campus tours, and guide applicants through requirements while maintaining accurate records.

Qualifications

• HS Diploma or GED is required.
• Bachelor’s degree in business, finance, marketing or related field is preferred.
• Minimum five (5) years of experience as an Admissions Representative (preferred).
• Minimum one (1) year in customer service and/or sales (preferred).
• Online only - Minimum of three (3) years of online higher education experience (preferred).

Responsibilities

• Conduct outreach, interviews, and follow-ups with prospective/enrolled students.
• Provide accurate program details, career opportunities, and enrollment requirements as outlined in Campus catalog.
• Maintain professionalism and strong customer service in all student and staff interactions.
• Manage inquiries, schedule appointments, and track applicant progress.
• Utilize authorized marketing materials in accordance with guidelines and ethics.
• Navigate admissions systems to support enrollment process.
• Conduct campus tours and informational sessions.
• Assist prospective students in navigating the admissions process.
• Meet or exceed campus leadership criteria for admissions activity and referrals.
• Submit and maintain accurate admissions records and documentation.
• Comply with federal, state, and institutional policies on admissions and recruitment.
• Attend orientations, graduations, and admissions meetings.
• Collaborate with financial aid, academics, and student services to support student success.
• Other duties as assigned

Skills

Strong organizational and time mgmt.

Education

HS Diploma or GED

Bachelor’s degree preferred

5+ years admissions exp (preferred)

1+ year customer service/sales (preferred)

3+ years online higher education experience (preferred)

Job description

Overview

The Admissions Representative is responsible for recruiting and enrolling qualified students while providing ongoing support throughout the admissions process. This role requires professionalism, ethical recruitment practices, and collaboration with internal teams to facilitate a seamless enrollment experience.

Pay

Location

What We Offer

• Paid Training
• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible, Holiday)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

Responsibilities

• Conduct outreach, interviews, and follow-ups with prospective/enrolled students
• Provide accurate program details, career opportunities, and enrollment requirements as outlined in Campus catalog
• Maintain professionalism and strong customer service in all student and staff interactions
• Manage inquiries, schedule appointments, and track applicant progress
• Utilize only authorized marketing promotional materials, including catalogs, brochures, and correspondence, in accordance with established guidelines while adhering to ethical recruitment standards
• Proficiently navigate and utilize all admissions systems to support the enrollment process effectively
• Conduct engaging campus tours and informational sessions
• Assist prospective students in navigating the admissions process while addressing concerns
• Continually meet or exceed the criteria set forth by the campus leadership or Director of Admissions regarding admissions activity, start expectations, cancellation, retention and graduation rates, and the generation of student referrals
• Submit and maintain accurate admissions records and documentation
• Comply with all federal, state, and institutional policies regarding admissions and recruitment
• Attend orientations, graduations, and regular admissions meetings
• Collaborate with financial aid, academics, and student services to support student success
• Other duties as assigned

Education / Experience

• HS Diploma or GED (required) and five (5) years’ experience in related field
• Bachelor’s degree in business, finance, marketing or related field (preferred)
• Minimum five (5) years of experience as an Admissions Representative (preferred)
• Minimum one (1) year of experience in customer service and/or sales (preferred)
• Online only - Minimum of three (3) years of online higher education experience (preferred)

Skills

• Strong organizational and time management skills

Abilities

• Capacity to assess student needs and match them with appropriate programs

Standard Abilities

• Able and willing to:
  • Communicate, think, learn, and reason
  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
  • Safely ambulate and/or maneuver when on-site at Company locations
  • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Ability to gain, understand and apply information and data as it relates essential functions of the position
• Ability to foster long-term relationships with stakeholders

Work Environment

• Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
• This position is eligible for an on campus or an on-site work location to meet business needs. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures. Work environments may include exposure to student learning environments with a variety of conditions. Employees must meet minimum technical standards for eligibility and participation.
• No travel required