Admissions Support Coordinator

Embark Behavioral Health; Chandler (AZ); On-site; USD 27,000 - 39,000; Part time

Job summary

Embark Behavioral Health is seeking a Weekend Admissions Coordinator in the Chandler, AZ area. This part-time weekend role involves handling inbound calls, guiding families to appropriate levels of care, and performing screenings to assess needs and urgency.

Strong sales and CRM experience help ensure timely access to mental health treatment. You will work a weekend schedule (Sat-Sun, 7:00 AM – 5:00 PM) and reside in the Phoenix metro area.

Qualifications

• 2–3+ years of experience in behavioral health, healthcare admissions, or inside sales.
• Experience in fast-paced, phone-based environments with empathy and performance.
• Strong verbal communication, active listening, and objection-handling skills.
• CRM experience (Salesforce preferred) and HIPAA awareness.

Responsibilities

• Manage inbound calls and digital inquiries from families seeking mental/behavioral health treatment.
• Utilize consultative sales techniques to guide families toward appropriate levels of care and admissions.
• Conduct structured phone screenings evaluating needs, urgency, and clinical appropriateness.
• Identify barriers to admission and offer solutions for timely access to care.
• Provide trauma-informed, empathetic communication with families and referral sources.
• Serve as a trusted guide for families navigating time-sensitive treatment decisions.
• Collaborate with clinical, operations, and utilization review teams for seamless admissions.
• Maintain documentation in Salesforce, track pipeline, and meet conversion/quality metrics.

Skills

Behavioral health

Healthcare admissions

High-volume call center

Consultative sales

Verbal communication

Active listening

CRM experience (Salesforce)

Education

Healthcare/psychology degree

Job description

Overview

Hourly Pay: $24.00 an hourSchedule: Saturday – Sunday | 7:00 AM – 5:00 PM (Arizona Time)Employment Type: Part-Time (Weekend Shift)Location Requirement: Must reside in the Phoenix, AZ metro area (Chandler-based team)

Are you a compassionate, results-driven professional with experience in behavioral health, mental health, healthcare admissions, or high-touch sales? Do you excel in fast-paced, phone-based environments where empathy and performance go hand-in-hand?

At Embark Behavioral Health, we’re seeking a Weekend Admissions Coordinator who can combine clinical sensitivity with strong sales and conversion skills to help families take their first step toward life-changing care.

This is more than a call center role, it's a mission-driven admissions and sales position where your ability to connect, guide, and influence directly impacts access to mental health treatment.

Responsibilities

• Manage inbound calls and digital inquiries from families seeking mental and behavioral health treatment, serving as the first point of contact
• Utilize consultative sales techniques to guide families toward appropriate levels of care and confidently move conversations toward admission decisions
• Conduct structured phone screenings evaluating client needs, urgency, and clinical appropriateness
• Identify potential barriers to admission and proactively offer solutions to support timely access to care
• Provide trauma-informed, empathetic communication while building rapport with parents, guardians, and referral sources in high-stress situations
• Serve as a trusted guide for families navigating vulnerable, time-sensitive decisions related to treatment
• Collaborate cross-functionally with clinical, operations, and utilization review teams to ensure seamless admissions and continuity of care
• Maintain accurate documentation in Salesforce (or similar CRM), track pipeline activity, and consistently meet conversion, quality, and responsiveness metrics while ensuring HIPAA compliance.

Qualifications

Required Qualifications

• 2–3+ years of experience in one or more of the following:
• Behavioral health / mental health
• Healthcare admissions or intake
• High-volume call center or inside sales
• Proven ability in consultative sales, intake coordination, or conversion-focused roles
• Strong verbal communication, active listening, and objection-handling skills
• Ability to remain calm and effective in emotionally sensitive or urgent situations
• Experience using CRM systems (Salesforce preferred)

Preferred Qualifications

• Background in behavioral health treatment settings or substance use recovery
• Experience with insurance verification, intake coordination, or utilization review support
• Associate’s or Bachelor’s degree in healthcare, psychology, or related field

Benefits

Embark is an Equal Opportunity Employer. Embark is committed to enriching the therapeutic and healing experience it offers through the diversity of its employees and community. Embark seeks to recruit and support a broadly diverse staff who will contribute to the organization's excellence, diversity of viewpoints and experiences, and relevance in a global society.

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