Admissions Supervisor

Baptist Memorial Health Care Corporation; Memphis (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Baptist Memorial Health Care Corporation seeks a supervising professional to manage admitting personnel in designated areas and ensure efficient, compliant admission processes.

The role leads by example, maintains service quality, and drives improvements in patient satisfaction and process efficiency in a hospital setting.

Qualifications

• Minimum required: Clerical experience and customer service skills.
• Admitting experience or physician office experience preferred.
• CHAA or CPAR on hire.

Responsibilities

• Manage admission personnel in assigned areas. Act as support/consultant to decentralized admission areas under Admitting Manager.
• Provide leadership by upholding hospital visions/values and communicating policies and goals.
• Maintain budget and identify cost-reduction opportunities for profitability.
• Demonstrate Service First characteristics to all staff and units; model service excellence.
• Perform related accountabilities as required or directed without complaint.

Skills

Customer service

Clerical experience

Admitting experience

Leadership

Education

High school diploma

Job description

Overview

Job Summary

Responsible for the management of admitting personnel in assigned areas. Accountable for assigned reports and completion. Job is one of a working supervisor that works in the admission processes. Ensures efficient and quality services from area. Ensures integrity of admissions and federal and state compliance is met with admission processes. Responsible for up-front collections (training reporting and monitoring). Ensures that all polices and laws regarding release of information are met. Acts as support personnel and consultant in satellite areas. Provides information to the general public, visiting public, patients, physicians and physician offices. Demonstrates a polite and professional demeanor in all situations. Strives to reach and maintain goals at the highest standard in all areas of responsibility, task, and patient satisfaction as set by Administration and Corporate expectation. Takes initiatives to improve processes, strives for positive customer outcomes. Leads by example.

Job Responsibilities

• Responsible for management of admission personnel in assigned areas. Acts as support/consultant personnel to decentralized admission areas with and under direction of Admitting Manager.
• Provides leadership through facilitating BMH visions/values through personal example and interaction with staff. Communicates policies and goals, which will result in enhanced employee skills, management, and leadership.
• Maintains budget and identifies opportunities for cost reduction, enhance profitability and optimal resource utilization.
• Demonstrates Service First characteristics to all. Sets example for department and other hospital personnel. Identifies opportunities for improvement resulting in enhanced service and customer satisfaction.
• Performs related accountabilities/responsibilities as required or directed without complaint.

Experience

Minimum Required: Previous clerical experience, customer service skills. Previous admitting experience or physician office experience. CHAA or CPAR on hire

Education

Minimum Required: Able to write and communicate on a high school level.