Admissions Student Representative: Campus Tours & Help Desk

Hocking College; Nelsonville (OH); On-site; USD 16,531 - 17,908; Part time

Job summary

Hocking College in Nelsonville seeks an Admissions Student Representative to serve as the first point of contact for students and families. Responsibilities include answering phone calls, directing inquiries, conducting campus tours, and addressing email inquiries professionally.

The ideal candidate must be a full-time second-year student with a minimum GPA of 2.0 and must demonstrate strong communication skills and customer service experience. This position offers a salary of $12.00- $13.00 per hour.

Qualifications

• Must meet federal requirements for Satisfactory Academic Progress (SAP).
• Must maintain a minimum cumulative GPA of 2.0.
• Exhibit a positive, professional attitude.

Responsibilities

• Warmly greet guests and answer questions.
• Answer incoming phone calls and provide requested information.
• Conduct informative and engaging campus tours for prospective students.

Skills

Customer service experience

Strong written communication skills

Strong verbal communication skills

Organizational skills

Attention to detail

Education

Currently enrolled as a full-time Hocking College student

Second-year student

Job description

I. Position Purpose

The Admissions Student Representative serves as a welcoming and knowledgeable first point of contact for Hocking College. This individual will be familiar with all aspects of the college, including the website, staff directory, and campus layout. Responsibilities include answering phone calls, directing callers using soft-transfer techniques, responding to email inquiries, and greeting visiting families and prospective students.

Admissions Student Employment

Salary: $12.00- $13.00 per hour

I. Position Purpose

The Admissions Student Representative serves as a welcoming and knowledgeable first point of contact for Hocking College. This individual will be familiar with all aspects of the college, including the website, staff directory, and campus layout. Responsibilities include answering phone calls, directing callers using soft-transfer techniques, responding to email inquiries, and greeting visiting families and prospective students.

Student Representatives will also provide campus tours, showcasing academic areas, student housing, and other facilities. Additionally, they will assist with events and support general administrative tasks. Maintaining a positive and professional customer service attitude is essential in this role.

II. Duties And Responsibilities

• Warmly greet guests and answer questions.
• Be knowledgeable of the different departments and contacts.
• Answer incoming phone calls and provide requested information.
• Take messages for multiple departments as needed.
• Schedule campus visits and tours.
• Conduct informative and engaging campus tours for prospective students and their families.
• Respond to email inquiries promptly and professionally.
• Run errands on campus as assigned.
• Perform general office tasks such as filing, copying, and preparing folders.
• Assist with event check-ins and guide visitors to appropriate locations.
• Use the Hocking College website and electronic systems.
• Transfer calls to appropriate departments or staff members.
• Be knowledgeable about key campus locations, including:
• Natural Resources, Dining Hall, Downhour Hall, Student Center, Davidson Hall, Public Safety Buildings
• Deliver excellent customer service in all interactions.
  
  
  

III. Qualifications – Education, Experience, And Skills

• Must be currently enrolled as a full-time Hocking College student.
• Must be a second-year student.
• Must meet federal requirements for Satisfactory Academic Progress (SAP).
• Must maintain a minimum cumulative GPA of 2.0.
• Exhibit a positive, professional attitude.
• Customer service experience preferred.
• Strong written and verbal communication skills.
• Familiarity with email etiquette and professional correspondence.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Willingness and ability to complete all required training and professional development assigned by the supervisor, Human Resources, or the College.
  
  
  

Reasonable accommodations may be requested and reviewed according to the Americans with Disabilities Act (ADA).