Admissions Specialist I: Patient Access & Care Coordination

Texas Health Resources; Bedford (TX); Sur place; USD 40 000 - 56 000; Plein temps

Avantages offerts par ce poste

401(k) with match

Paid time off

Competitive health insurance choices

Healthcare and dependent care spending

Résumé du poste

Texas Health Resources is seeking an Admissions Specialist I at Texas Health HEB in Bedford, TX. This full-time role supports patient intake, benefits verification, and pre-certification processes to ensure accurate billing and smooth patient flow.

The position requires a high school diploma, 1 year of customer service, and knowledge of Epic and Microsoft Office. Candidates with healthcare experience and CHAA/CPI training are preferred.

Qualifications

• High School Diploma or Equivalent is required.
• 1 Year Relevant Customer Service experience required.
• 2 Years Professional office/healthcare experience preferred.
• CHAA - Certified Healthcare Access Associate Upon Hire preferred.
• CPI - Crisis Prevention Intervention Training maintained annually 90 days required.

Responsabilités

• Welcome patients and families to set a positive tone for the visit.
• Gather complete demographic information to ensure electronic health record integrity.
• Identify network coverage and obtain/validate healthcare benefits and pre-certification for tests/procedures.
• Educate patients/families about applicable legal, ethical, and compliance documents; ensure consents are signed.
• Explain financial obligations and prepare estimates for co-pays, self-pay deposits, and balances.
• Ensure MSPQ, IMM, ABN and Non-Coverage letters are completed correctly.
• Stay compliant with systems and policies; participate in staff meetings and process improvements.
• Maintain Epic work queue and daily scorecard dashboard.
• Communicate about contracted insurance plans and potential non-coverage implications.

Connaissances

Customer service

Data entry

Typing

Computer navigation

Medical terminology

Epic

Microsoft Office

Professional telephone etiquette

Empathy in high-stress environments

Formation

High School Diploma or Equivalent

Outils

Epic

Microsoft Office

Description du poste

Texas Health Resources is seeking an Admissions Specialist I at Texas Health HEB in Bedford, TX. This full-time role supports patient intake, benefits verification, and pre-certification processes to ensure accurate billing and smooth patient flow.

The position requires a high school diploma, 1 year of customer service, and knowledge of Epic and Microsoft Office. Candidates with healthcare experience and CHAA/CPI training are preferred.