Admissions Specialist - Full Time - Days

Texas Health Resources; Dallas (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401k

Employee Assistance Program (EAP)

Discount Programs

Growth opportunities

Job summary

Texas Health Resources is seeking an Admissions Specialist to warmly welcome patients and families, accurately collect demographic data for the electronic health record, and verify benefits and pre-certifications for relevant tests. You will explain financial obligations and prepare estimates, while upholding compliance and high-quality customer service in a fast-paced hospital setting.

The role requires empathy, strong communication, and the ability to manage multiple priorities, with on-site

Qualifications

• Requires HS diploma or equivalent.
• 1 year of customer service experience preferred; healthcare environment a plus.
• Proficient data entry, typing and computer navigation skills.

Responsibilities

• Welcome patients and families, set a comforting tone.
• Gather complete demographic information for EHR integrity.
• Identify network coverage and verify benefits/pre-certification for tests/procedures.
• Educate patients on legal, ethical, and compliance documents and obtain signatures.
• Explain financial obligations and prepare estimates for co-pays and balances.
• Ensure MSPQ, IMM, ABN checks are completed correctly.
• Maintain adherence to customer service/productivity guidelines.

Skills

Customer service

Data entry

Interpersonal skills

Telephone etiquette

Empathy

Multi-tasking

Communication skills

Education

High School Diploma or equivalent

CHAA - Certified Healthcare Access Associate

CPI Training within 60 days

Tools

Epic

Microsoft Office

Job description

26010250

Admissions Specialist - Full Time - Days

Bring your passion to Texas Health so we are Better + Together

Work location:

Texas Health Dallas, 8200 Walnut Hill Ln, Dallas, TX 75231

Work hours:

Full Time; 40 hours/week; Days; Monday - Friday, 8:30am-5pm with rotating Saturdays

Training:

Must be available for one week of system training at 612 E Lamar Blvd, Arlington, TX 76011 and at least two weeks of classroom training required Monday - Friday from 8:30 AM - 5 PM at 500 E Border, Arlington, TX; Training weeks may not be consecutive.

Admitting Department Highlights

• Collaborative
• Innovative environment
• Invested in their employees

Here’s What You Need

• H.S. Diploma or equivalent required
• 1 Year of customer service required
• 2 years of professional office/ healthcare experience preferred
• CHAA - Certified Healthcare Access Associate preferred upon hire
• CPI - Crisis Prevention Intervention Training required within 60 days of hire
• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
• Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs.
• Exhibits a pleasant, professional, polished presence exhibiting the ability to troubleshoot utilizing critical thinking skills.
• Requires exceptional listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
• Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations.
• Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership

What You Will Do

• As a compassionate member of the care team will welcome patients and their families when they arrive, putting them at ease and setting the tone for the rest of the visit.
• During the patient interaction, accurately gathers complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles.
• To ensure a seamless visit, identifies correct network coverage and obtains and/or validates healthcare benefits and/or pre-certification for applicable tests and/or procedures. These efforts maximize reimbursement for services rendered
• Educates patients and/or families about applicable legal, ethical, and compliance documents; ensures regulatory consents are signed by the appropriate parties.
• Engages with patients in understanding their financial obligations based on the financial policy and accurately prepares estimates to collect co-payments, self-pay deposits, and patient balances.
• Ensures all payor and government required elements are completed correctly, particularly the MSPQ, Important Message from Medicare (IMM) and medical necessity checking (ABN and Letter of Non-Coverage).
• Maintains customer service and/or productivity guidelines set forth by applicable leadership.

Additional Perks Of Being a Texas Health Admissions Specialist

• Benefits include 401k, Employee Assistance Program (EAP), Discount Programs, as well as other benefits.
• Delivery of high-quality patient care
• Strong Unit Based Council (UBC).
• A supportive, team environment with outstanding opportunities for growth.

Entity Highlights

For more than a half-century, Texas Health Dallas has been at the forefront of health care in North Texas. We're an 875-bed, Magnet-designated, full-service hospital serving our community in and around Dallas since 1966. We specialize in cancer care, cardiology, neurosciences, women's services and emergency medicine, we've got it. Plus, we're a renowned Level III neonatal intensive care unit, a Comprehensive Stroke and Bariatric Surgery Center of Excellence and provide wellness services, outpatient surgery and women's imaging services. Texas Health Dallas is a joint Commission-certified Comprehensive Stroke Center, a Level I Trauma Center, a Comprehensive Heart Attack Center, and a designated Magnet hospital. We're a top choice in North Texas for cancer and emergency services, bariatric services, cardiac care and much more. As part of the Texas Health family and its 28,000+ employees, we're one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here.

If you’re ready to join us in our mission to improve the health of our community, then let's show the world how we're even better together!

Benefits

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