Admissions Specialist Acute - Part Time

San Jose Behavioral Health; San Jose (CA); On-site; USD 40,000 - 62,000; Part time

Job summary

San Jose Behavioral Health in San Jose, CA seeks an Admission Specialist Acute to support the Admissions Intake Department in an inpatient psychiatric setting. The role focuses on inquiries, assessments, and patient admissions with a strong emphasis on safety and customer service.

The position requires a bachelor’s degree plus relevant clinical experience; CPR and de-escalation certs are required. The facility is onsite only, serving adults and adolescents in a 133-bed hospital.

Qualifications

• Bachelor’s degree in Behavioral Science or Social Services field.
• RN with Associate's degree or LPN/LVN training may meet minimum requirements.
• Master’s degree in a therapeutic field is preferred.

Responsibilities

• Facilitate admissions and assessment processes for incoming patients.
• Respond to inquiries about the facility within policy timeframes.
• Schedule and complete pre-admission assessments and communicate recommendations.
• Collaborate with facility staff to ensure appropriate admissions.
• Coordinate admission and transfer between levels of care.
• Communicate projected admissions to internal staff.
• Verify insurance benefits and share findings with patients/families.
• Gather admission documents and secure initial pre-authorization.
• Assist therapists with concurrent reviews with insurers.
• Coordinate peer-to-peer reviews and share results with the team.
• Provide ongoing assessment of patient status in admissions.
• Communicate treatment recommendations to treatment teams.
• Demonstrate empathy, professionalism, and patient safety priority.
• Address complaints promptly and professionally.
• Maintain a sense of urgency regarding patient safety.

Skills

CPR certification

De-escalation training

First aid

Education

Bachelor’s degree in Behavioral Science or Social Services

RN with Associate's degree or LPN/LVN training

Master’s degree in therapeutic field (preferred)

Job description

Overview

Work Schedule: Part Time, 32 Hours.

Salary Range: $29.00 - $45.00 per hour - Based on Experience

Location: ONSITE ONLY

San Jose Behavioral Health is currently seeking a Admission Specialist Acute to assist the Admission Intake Department staff with comprehensive inpatient care and treatment within our 133-bed Acute Psychiatric Hospital. San Jose Behavioral Health is where adults and adolescents can receive comprehensive inpatient treatment for a range of behavioral and mental health disorders. Conveniently located in the heart of San Jose the hospital is easily accessible to residents in Santa Clara County, San Mateo County, and Alameda County.

PURPOSE STATEMENT:

Clinical professional responsible for inquiries, assessments, and admissions to the facility.

Responsibilities

ESSENTIAL FUNCTIONS:

• Facilitate admissions and assessment processes for incoming patients.

• Respond to inquiries about the facility within facility policy timeframes.

• Schedule and complete pre-admission assessments and communicate recommendations to patients or their families.

• Collaborate with other facility medical and psychiatric personnel to ensure appropriate recommendations and admissions.

• Coordinate admission and transfer between levels of care within the facility.

• Communicate projected admissions to designated internal representatives promptly.

• Perform insurance benefit verifications, disseminating the information gathered to the patient, their families, and other appropriate facility staff.

• Ensure all medical admission documentation is gathered from external sources prior to patient admission and secure initial pre-authorization for treatment and admission.

• Assist individual therapists with concurrent reviews with insurance companies to secure continued treatment.

• Coordinate and facilitate peer-to-peer reviews when needed and collaborate the results of reviews with the multi-disciplinary treatment team.

• Provide accurate and ongoing assessment of patient status in the admissions process.

• Communicate treatment recommendations to other treatment teams.

• Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

• When a patient’s needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

• Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.

• Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or in accordance with individualized supervision guidelines as needed.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelor’s degree in Behavioral Science, Social Services Field, may also be an RN registered nurse, in which case, an Associate's degree in nursing may be the minimum educational requirement or a licensed practical or vocational nurse, in which case, successful completion of an LPN or LVN training program may be the minimum requirement.

• For states in which a therapist may act in this role, a master's degree in a therapeutic field is preferred.

• One or more years’ experience working with individuals in a clinical or observational capacity within the area of specialty for the facility preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Licensure, as preferred for the area of clinical specialty as designated by the state in which the facility operates.

• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).

• First aid may be required based on state or facility.

ADDITIONAL REGULATORY REQUIREMENTS:

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

COMPENSATION

Compensation for roles at San Jose Behavioral Health varies depending on a wide array of factors including but not limited to the specific location, role, skill set, and level of experience.As required by local law, San Jose Behavioral Health provides a reasonable hourly range of compensation for roles that may be hired in California as set forth below.

Salary Range: $29.00 - $45.00 per hour - Based on Experience

Location: ONSITE ONLY

We are committed toprovidingequalemploymentopportunitiestoall applicantsforemploymentregardlessofanindividual’scharacteristicsprotected byapplicable state,federalandlocallaws.

SANJO