Admissions Specialist

Lifeline Connections; Vancouver (WA); On-site; USD 25,306 - 26,739; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Short and Long Term Disability Insurance

401(k) retirement plan

Generous paid time off

Job summary

Lifeline Connections in Vancouver, WA, is seeking an Admissions Specialist who will work under supervision to assist clients seeking treatment placement in a safe environment. Ideal candidates should have a high school diploma and clerical experience, with familiarity in Chemical Dependency or Mental Health being preferred.

This role involves various responsibilities including client advocacy, data entry, and coordination with billing and treatment teams. Lifeline Connections offers a robust benefits package including medical, dental, vision coverage, 401(k) retirement plan, and generous paid time off.

Qualifications

• Minimum of two years experience in a clerical capacity required.
• Previous Chemical Dependency or Mental Health experience preferred.

Responsibilities

• Ensures a safe environment that promotes recovery for clients.
• Assist clients as needed with necessary documentation.
• Contact insurance companies for explanation of benefits if applicable.

Skills

Communication skills

Problem-solving

Ability to maintain composure

Ability to produce accurate reports

Education

High School diploma or equivalent

College coursework preferred

Job description

As the premier provider of substance use and mental health services in the Pacific Northwest, we are respected and the most trusted resource for behavioral health treatment and whole person care. We provide a comprehensive continuum of coordinated quality services, foster enduring relationships, and empower our communities to truly thrive.

Our Mission

Through superior customer service, high quality programs, and a well-trained and dedicated staff, we inspire hope and support lifesaving changes for people affected by substance use and mental health conditions.

Salary Range $18.37 - 19.41 per Hour

Major Duties

The Admissions Specialist position works under the supervision of the Admissions Supervisor or Program Manager. This position provides assistance and support to clients seeking treatment placement. This position does not provide clinical services to agency patients. In fulfilling these duties, the incumbent performs the following duties independently:

• Ensures a safe environment that promotes recovery for clients;
• Assist clients as needed with necessary documentation needed for treatment;
• Will work as part of the agency treatment team;
• Alert necessary staff members of what is needed for each client;
• Work in conjunction with the billing unit, functioning to ensure proper services are received by each client;
• Provide advocacy and assist in facilitating access to necessary community resources;
• Contact insurance companies for explanation of benefits (if applicable);
• Assist patients in obtaining and renewing Medicaid benefits;
• Complete data entry of necessary documentation needed for billing;
• Maintain complete and up to date files that document all services and contacts provided consistent with the requirements of WAC and agency policy;
• Input necessary documentation needed for billing purposes;
• Supports and implements agency policies and procedures; and
• Other duties as assigned.

Knowledge and Skills Required

• High School diploma or equivalent required;
• College coursework preferred;
• Minimum of two year experience in a clerical capacity required;
• Previous Chemical Dependency or Mental Health experience preferred;
• Thorough knowledge of agency word processing and data base systems;
• Ability to produce accurate reports, forms, etc.;
• Ability to maintain composure when interacting with uncooperative or aggressive people;
• Ability to problem solve;
• Ability to communicate clearly both verbally and in writing;
• Ability to work well with others.

Complexity

The incumbent provides agency based services to clients in seeking treatment. Strong communication skills, sound judgment, and creativity are required to help implement and deliver support services that meet the complex needs of the clients.

Personal Contacts

Contacts are with members of the treatment team, clients, significant others of the clients, administrative, supervisory and clerical personnel, employers, representatives of various community agencies specializing in the treatment of chemical abuse, related community representatives including lawyers, parole officers, and other court officials. All personal contacts are carried out in accordance with federal and state statues, laws and regulations dealing with the confidentiality of alcohol and drug dependent client records.

Physical Demands

While performing the essential functions of the job, the employee is regularly required to sit, speak clearly, hear and use hands and fingers to manipulate writing utensils and keys on a keyboard. The employee is occasionally required to stand, walk, reach with hands or arms, stoop, kneel, crouch or lift and/or move maximum of 15 lbs.

Working Environment

Most working hours are spent indoors in offices or meeting rooms.

Immediate Supervisor: Admissions Supervisor or Program Manager

Application Process

To apply electronically for this position, please click "Apply Now" or visit our ADP career center. For more information on this and other positions, please visit our website at www.lifelineconnections.org

Benefits

Lifeline Connections strives to be an employer of choice by offering regular and full-time employees a robust and highly competitive benefits package designed to support both personal and family well-being. Our comprehensive benefits include multiple options for medical, dental, and vision coverage for employees and their eligible dependents.

In addition, Lifeline Connections provides employer-paid Short Term Disability, Long Term Disability, and Life Insurance, along with access to supplemental coverage options. Full-time employees and eligible part-time employees may also enroll in our 401(k) retirement plan, helping support long-term financial wellness.

Beyond benefits coverage, Lifeline Connections is proud to offer generous paid time off. Both full-time and part-time employees earn PTO at competitive accrual rates that increase with years of service, allowing for meaningful time away from work. Employees also receive paid holidays and personal holidays, reinforcing our commitment to work-life balance and employee well-being.

Send us your resume and let’s talk about you joining our team!