Admissions Social Worker - Evenings

Acadia Healthcare; Council Bluffs (IA); On-site; USD 52,000 - 66,000; Full time

Job summary

Acadia Healthcare is hiring a full-time Evening Admissions Counselor/Social Worker in Council Bluffs, IA. The role supports admissions, intake assessments, and utilization review to ensure appropriate care levels for patients and efficient use of benefits.

The position is based at Methodist Jennie Edmundson Behavioral Health Hospital, a new 96-bed inpatient facility serving adults, seniors, and youth in the Southwest Iowa region.

Qualifications

• Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN required.
• One or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.
• Current licensure preferred.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be preferred based on state or facility.

Responsibilities

• Respond to inquiries about the facility within facility policy timeframes.
• Develop therapeutic relationships with patients and families.
• Perform benefit eligibility to ensure patient benefits are active at admission and communicate eligibility to the business office and patient/family.
• Collaborate with medical and psychiatric staff to ensure appropriate referrals.
• Coordinate admission and transfer between referral sources and levels of care.
• Maintain knowledge of milieu management.
• Communicate projected admissions to internal representatives.
• Ensure clinical information from referrals is received before admission when possible.
• Complete pre-admission assessments and communicate disposition recommendations.
• Prepare and maintain medical records documentation for payor authorization.
• Complete initial pre-authorization for treatment and admission within payor guidelines.
• Admit patient to registration and accounting systems and complete forms with patient.
• Demonstrate empathy and professionalism toward customers and resolve complaints.
• Coordinate care for non-admitted patients and ensure follow-up care and referrals.
• Demonstrate urgency regarding patient safety and provide excellent customer service.

Education

Master's degree in a social services field or RN

Job description

Overview

WE ARE HIRING A FULL-TIME EVENING ADMISSIONS COUNSELOR/SOCIAL WORKER - M-F 3-11p

What would you do in this role?

Clinical professional is responsible for facilitating admissions, clinical intake assessments, and utilization review processes to assure continuity for the most appropriate level of care for patients and their benefit/resource utilization.

Acadia Healthcare is a leading provider of behavioral healthcare services across the United States. Acadia operates a growing network of 253 plus behavioral healthcare facilities with approximately 11,200 beds in 38 states and Puerto Rico. With more than 23,500 employees serving approximately 75,000 patients daily, Acadia is the largest stand-alone behavioral health company in the U.S.

Acadia Healthcare’s purpose is toLead Care With Lightand our mission is to be a world-class organization that sets the standard for excellence in the treatment of mental health and addiction concerns. We strive to maintain our standing as a thought leader in the behavioral healthcare industry, providing treatment that is synonymous with compassion and innovation.

We are looking for full-time Admissions Counselors at Methodist Jennie Edmundson Behavioral Health Hospital.

Methodist Health System, the region’s most established not-for-profit provider, has partnered with Acadia Healthcare, the nation’s largest standalone behavioral health company, to open a new 96-bed inpatient behavioral health hospital in Council Bluffs, Iowa. This marks Acadia’s first acute psychiatric facility in Iowa, expanding much-needed access to behavioral health services across Southwest Iowa and the Greater Omaha area. Just minutes from downtown Omaha, Council Bluffs blends small-town charm with city convenience offering affordable living, great schools, and a strong sense of community making it an ideal location for this important new facility.

Opened in June 2026, Methodist Jennie Edmundson Behavioral Health Hospital offers a full continuum of inpatient and outpatient care for adults, seniors, and youth, including programs for mood disorders, dual diagnosis, geriatric psychiatry, child & adolescent care, PHP/IOP, and ECT. The facility will play a vital role in addressing the region’s significant behavioral health bed shortage.

Responsibilities

ESSENTIAL FUNCTIONS:

• Respond to inquiries about the facility within facility policy timeframes.

• Ability to develop therapeutic relationships with patients and families.

• Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other.

• Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.

• Coordinate admission and transfer from referral sources and between levels of care within the facility.

• Maintain knowledge of milieu management.

• Communicate projected admissions to designated internal representatives promptly.

• Ensure all clinical information from referral sources or patients (including medical comorbidity information) is received, when possible, prior to patient admission.

• Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician and communicate disposition recommendations to the patient or their family.

• Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor.

• Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.

• Admit the patient to the registration and accounting system. Complete all admission and consent forms with the patient.

• Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

• When a patient’s needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

• Coordinate care for patients who are not being admitted and ensure that they receive appropriate follow-up care and referrals.

• Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.

• Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or by individualized supervision guidelines as needed.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN required.

• One or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Current licensure preferred.

• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).

• First aid may be preferred based on state or facility.

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs, or technological developments) dictate.

We are committed to providing equalemployment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

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