Admissions Representative

Ancora Education; Wyomissing (Berks County); Vor Ort; USD 28.000 - 33.000; Vollzeit

Zusammenfassung

Ancora Education is seeking an Admissions Representative for its Wyomissing, PA campus. The role focuses on outbound/inbound calls, guiding prospective students, and coordinating campus tours to facilitate enrollments.

The ideal candidate has sales or customer service experience, strong communication skills, and familiarity with campus software. This is a full-time hourly position with a strong emphasis on customer service and enrollment support.

Qualifikationen

• High School diploma or equivalent.
• 2 years’ experience in sales and/or customer service.
• Associate’s degree in a related area from an accredited institution.

Aufgaben

• Conduct outbound and inbound telephone calls, text, and e-mails to prospective students.
• Share information with prospective students within Ancora Education’s Code of Conduct and guidelines.
• Schedule campus visits, conduct tours, and facilitate registrations.
• Follow-up with new students to ensure a positive transition to active enrollment.
• Communicate with students throughout their educational experience.

Kenntnisse

Sales experience

Customer service

Outbound calls

Communication

Active listening

Ausbildung

Associate’s degree in related area

High School diploma or equivalent

Tools

CampusVue

Velocify

Microsoft Word

Excel

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Admissions Representative

Wyomissing PA - Admissions Full Time Hourly 40 hours Admissions Berks Technical Inst. - Wyomissing, Wyomissing, PA, US

Salary Range: $20.00 To $24.00 Hourly

Berks Technical Institute is part of Ancora Education. Ancora Education has been serving students through technical, skills-based training since 2013 and has become an industry leader in education.

Job Summary

The Admissions Representative is responsible for providing customer service and information to prospective students who are interested in pursuing career education and training. This position is responsible for conducting outbound telephone calls to individuals who have inquired about campus programs of study, meeting with prospective students, answering questions, hosting campus tours, conducting interviews, facilitating enrollments, and participating in new-student orientation. The Admissions Representative will routinely communicate with students throughout their educational experience.

Key Responsibilities

Conduct outbound and inbound telephone calls, text, & e-mails; responding timely to all inquiries

Share information with prospective students, within the framework of Ancora Education’s Code of Conduct, state and federal accreditation guidelines

Schedule campus visits for prospective students, conduct campus tours, and facilitate registrations

Follow-up with new students, ensuring their positive transition to being an active student

Contribute to team initiatives and outcomes by Ancora Education’s demonstrated success in collaborating with diverse groups of employees and customers

Ability to deliver consistent levels of energy and enthusiasm

Thrives in an observation/coaching style environment

Pro‑active problem‑solving skills

Ability to handle frequent interruptions and work independently

Competent in priority setting

Ability to foster creativity

Strong computer software skills, including Microsoft Word and Excel, in addition to industry related software applications

Experience and Education Required

• High School diploma or equivalent.
• 2 years’ experience in sales and/or customer service.

Associate’s degree in a related area from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education

A track record of being successful in high-volume customer service setting

Experience with CampusVue and/or Velocify software

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Prolonged periods of sitting at a desk and working on a computer.

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is usually not exposed to weather conditions. The noise level in the work environment is usually moderate.

Note

This is not necessarily an exhaustive list of all responsibilities, skills, duties, or requirements associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.

I have read and understand the above job description. I further understand that this is not an all-inclusive list and does not constitute a contract. My employment remains at will as with all employees of Ancora Education.