Admissions Representative

Pediatric Home Service, Inc.; Roseville (MN); On-site; USD 31,684 - 35,817; Full time

Benefits offered by this job

Generous PTO

401(k) Matching

Tuition Reimbursement

Professional Development

Supportive work environment

Job summary

Pediatric Home Service, Inc. is seeking a full-time Admissions Representative in Minnesota to join our patient-focused Customer Service team. This role handles DME intake, referrals, and billing coordination to support medically complex children in home health services.

The ideal candidate will be organized, capable of multitasking, and skilled at problem solving with strong communication. Brightree experience is a plus; equity and growth opportunities are offered.

Qualifications

• High school diploma or 1–6 months related experience.
• DME intake/admissions experience preferred.
• Excellent organization, multitasking, problem solving, and communication; customer-service oriented.
• Experience in Brightree EHR a plus.

Responsibilities

• Perform intake of Durable Medical Equipment (DME) through the Brightree database.
• Coordinate the New Product Request process.
• Coordinate activities of the Customer Service (CS) helpdesk.
• Performs duties of the Coordinator of the Day (COD).
• Obtains new patient referrals.
• Obtains insurance authorization information as required for products and services provided by PHS.
• Obtains ongoing patient supply orders.
• Obtains prescriber orders for products and services provided by PHS.
• Completes patient and prescriber information changes.
• Maintains all patient information on an ongoing basis.
• Coordinates intake process for specialized organizations.
• Supports evening and Saturday on-call staff.
• Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Reads prescriber orders, customer orders, work orders and shipping orders to determine items to be moved, gathered, or distributed.
• Coordinates service for evening deliveries.
• Process and coordinates paperwork from items delivered for intake.
• Prepare patient paperwork for billing.

Skills

Highly organized

Multitasking

Problem solving

Communication

Customer service mentality

Strong keyboard skills

Education

High school diploma

Related experience or training

Tools

Brightree EHR

Job description

At Pediatric Home Service, we help medically complex kids live their best lives, at home, with their families. As a national leader in pediatric home care, we offer a full range of services including infusion, clinical nutrition, respiratory therapy, PPEC, private duty nursing, and DME. Whether you're caring for patients or supporting behind the scenes, every role at PHS makes a difference. Join a mission-driven team that’s committed to putting children and families first.

• Position: Admissions Representative
• Hours: Monday-Friday, 8a-5p

THE POSITION

We are looking for a full-time Admissions Representative to join our customer-focused, supportive team. Our Customer Service department is a fast-paced, high-energy environment and you’ll find yourself challenged and required to use critical thinking every day. You will also be surrounded by a close-knit and supportive group who has the same dedication to serving medically fragile children and their families.

We are looking for a full-time Admissions Representative to join our customer-focused, supportive team. Our Customer Service department is a fast-paced, high-energy environment and you’ll find yourself challenged and required to use critical thinking every day. You will also be surrounded by a close-knit and supportive group who has the same dedication to serving medically fragile children and their families.

• Performs intake of Durable Medical Equipment (DME), through the Brightree database
• Coordinates the New Product Request process
• Coordinates activities of the Customer Service (CS) helpdesk
• Performs duties of the Coordinator of the Day (COD)
• Obtains new patient referrals
• Obtains insurance authorization information as required for products and services provided by PHS
• Obtains ongoing patient supply orders
• Obtains prescriber orders for products and services provided by PHS
• Completes patient and prescriber information changes
• Maintains all patient information on an ongoing basis
• Coordinates intake process for specialized organizations
• Supports evening and Saturday on-call staff
• Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
• Reads prescriber orders, customer orders, work orders and shipping orders to determine items to be moved, gathered, or distributed
• Coordinates service for evening deliveries
• Process and coordinates paperwork from items delivered for intake
• Prepare patient paperwork for billing

REQUIREMENTS

• High school diploma or 1–6 months of related experience and/or training, or an equivalent combination of education and experience.
• Durable medical equipment (DME) intake/ admissions experience preferred
• Exceptionally organized, multi-tasking, problem solving and communication and strong keyboard skills. A high level of initiative combined with a customer service mentality is also required.
• Experience in Brightree EHR a plus!

THE COMPANY

Pediatric Home Service is a pediatric home health agency that has provided high quality DME and nursing services to children that are medically fragile since 1990. Our services allow our clients to remain and thrive in their homes, schools, and communities. The majority of the clients we serve are age’s birth through 21 years old and have a variety of technologies that might include a trach, ventilator or g-tube.

SALARY RANGE

At PHS, we are committed to providing specialized care for medically complex children. Every role, from direct patient care to customer support, plays a vital part in improving the lives of kids and families. The impact you make is invaluable. We are dedicated to offering fair and transparent compensation to our team members. The range for this role is $23.70 to $26.07 hourly, based on experience and qualifications.

BENEFITS

• Generous Paid Time Off (PTO) for full time employees to ensure a healthy work-life balance
• 401(k) Matching to help secure your future
• Tuition Reimbursement to support your educational and professional growth
• Professional Development & Learning Opportunities to expand your skills and knowledge in pediatric care
• A supportive and fulfilling work environment where your contributions directly impact children’s health and well-being

We look forward to learning more about you & the skills you can bring to Pediatric Home Service!

Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.#DME123