Admissions Representative

South University; Pittsburgh (Allegheny County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA/HSA

Tuition Assistant Program

Long/Short Term Disability

Life Insurance

Employee Assistance Program

401K Match

Paid Time Off

12 Paid Holidays

Domestic partner coverage

Job summary

South University in Pittsburgh seeks an Admissions Representative to recruit qualified applicants and guide them through the enrollment process, in alignment with accreditation standards and institutional policies. The role involves high-volume phone outreach, scheduling interviews, and coordinating with Student Support Services to ensure successful matriculation.

You will work with faculty and staff across departments to explain programs, costs, and services, while upholding ethical standards

Qualifications

• Bachelor’s degree in business or related field with admissions or sales experience.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with faculty and student populations.
• Superior organizational and problem-resolution skills.
• Goal-oriented and highly ethical.
• Proficiency with MS Office and reporting tools.
• Ability to work collaboratively across departments.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Explain educational programs, outcomes, student services, and financial considerations to students, parents, and educators.
• Manage inquiries to achieve prompt contact and meet weekly performance goals; utilize approved recruitment policies/formats; redirect unqualified candidates.
• Secure new inquiries by directly asking phone and in-person contacts about referrals of others.
• Schedule and conduct interviews, pursue qualified candidates for enrollment, and determine fit.
• Forecast projected new students for admissions leadership.
• Conduct follow-up meetings monthly with all applicants to ensure matriculation.
• Assist other personnel and departments with data collection and problem-solving.
• Participate in recruitment and enrollment activities including open houses, regional presentations, and career days.
• Other duties as assigned.

Skills

Communication skills

Interpersonal skills

Organizational skills

Ethical standards

MS Office proficiency

Team collaboration

Multitasking

Education

Bachelor’s degree in business or related field

Associate’s degree + 3 years admissions/sales experience

Tools

CRM software

Reporting systems

Job description

South University provides a warm, supportive learning environment that will encourage you to join a community of faculty, staff and students eager to play a role in helping you achieve your professional goals, on campus and online.

The South University 125-year story—past, present, and future is a history formed by the many individuals who have developed the education and spirit of community that have become our pledge to students, faculty, staff, alumni and supporters of South University. Whether you have been part of the University family for many years, have recently come our way, or are thinking about joining us, you will find South University to be a place you can call home.

What's next for you is the first priority for us!

Visit www.southuniversity.edu today to learn more about what makes us stand apart as a place where you can make a difference in the lives of students eager to learn and grow.

South University, the right direction for a brighter future.

Benefits

• Medical
• Dental
• Vision

• FSA/HSA
• Tuition Assistant Program
• Long/Short Term Disability
• Life Insurance
• Employee Assistance Program
• 401K Match
• Paid Time Off
• 12 Paid Holidays
• includes domestic partner coverage

Position Summary

Responsible for recruiting qualified applicants for admission to the University in accordance with state and federal accreditation and institutional policies and regulations, consistent with the highest ethical standards. The Admissions Representative is responsible for managing time and inquiry resources to generate interest in our programs. This position will conduct a high volume of prospective phone contacts to secure appointments and facilitate interview activities, and conduct follow-up activities with unresolved interviewees and future class applicants. They will work interdepartmentally with Student Support Services to ensure students are supported and successfully matriculate. Incumbent must ensure that the South University philosophy is considered in carrying out the duties and responsibilities of this position: quality services to clients; development, growth, involvement, and recognition of employees; sound economic principles; and maintenance of an environment that is conducive to innovation, positive thinking, and expansion.

Essential Functions

• Accurately and completely explain educational programs, expected outcomes, student services, and financial considerations to students, parents, and educators.
• Manage inquiries to achieve prompt contact and meet weekly performance goals; utilize approved recruitment policies/formats; make prompt, effective contact with inquiries; and redirect unqualified candidates based on incompatible career goals.
• Secure new inquiries (Personally Developed Referrals) by directly asking phone and in-person contacts about referrals of others who may be interested in programs offered.
• Schedule and conduct interviews, pursue qualified candidates for enrollment, and determine the appropriateness of candidates for enrollment based on career goal compatibility.
• Accurately forecast projected new students periodically for admissions leadership.
• Consistently conduct follow-up meetings, at a minimum of monthly, with all applicants to ensure successful matriculation.
• Assist other personnel and departments with data collection and problem-solving.
• Participate in appropriate recruitment and enrollment activities, including open houses, regional presentations, training sessions, orientation programs, career days, community outreach, and employer partnerships.
• Other duties as assigned.

Required Qualifications

• Bachelor’s degree in business or a related field and one year of successful admissions or sales experience, OR associate’s degree and three years of successful admissions or sales experience. (Salary level will be based on degree level.)
• Sincere interest in helping others achieve life goals
• Excellent written and verbal communication skills.
• Strong interpersonal skills with both faculty and student populations.
• Superior organizational and problem-resolution skills.
• Goal-oriented and highly ethical.
• Strong expertise with MS Office as well as field-related hardware and software packages and systems for reporting features.
• Ability to interact effectively as either a leader or a team member and work collaboratively with other departments.
• Ability to listen to customers (e.g., staff, etc.) and to understand and respond positively to their requests.
• Ability to adapt to changing assignments and multiple priorities.
• Ability to manage multiple tasks and successfully meet deadlines.

Work Environment

The work environment characteristics described here are representative of those encountered while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.