Admissions Representative

Asu-Preparatory-Academy; Phoenix (AZ); Hybrid; USD 40,000 - 50,000; Full time

Job summary

ASU Preparatory Academy in Phoenix, AZ seeks an Admissions Representative to support prospective students and families through the admissions process in a dynamic hybrid role combining virtual and in-person engagement.

Responsibilities include information sessions, events representation, CRM tracking, and collaboration with marketing to boost outreach. A Bachelor’s degree and 1–2 years in admissions or related roles are preferred, with bilingual Spanish/English a bonus.

Qualifications

• Bachelor’s degree in education, counseling, communications, or related field.
• 1–2 years of admissions, student support, or customer service in an educational setting.
• Proficiency in Microsoft Office, Google Suite, and CRM tools.
• Bilingual (Spanish/English) preferred.

Responsibilities

• Support prospective students and families through the admissions process from inquiry to enrollment.
• Conduct virtual and in-person information sessions about programs and enrollment requirements.
• Represent ASU Prep Academy at events, open houses, and recruitment initiatives.
• Maintain communication with students, families, and internal teams for a seamless experience.
• Collaborate with marketing to develop engagement strategies for prospective students.
• Utilize CRM to track inquiries, applications, and enrollment data.

Skills

Customer service

CRM tools

MS Office

Google Suite

Bilingual Spanish/English

Education

Bachelor’s degree in education or related field

Tools

CRM software

Job description

If you are a current worker, please log into Workday and access our internal career site to apply.Salary Range:$40,000.00 - $49,500.00 USD annually.As part of Arizona State University’s charter to provide access and excellence, ASU Preparatory Academy (ASU Prep) shares this commitment by demonstrating all students can achieve at the highest levels, regardless of their background. To scale our current impact, ASU Prep is advancing a major expansion program taking fundamental responsibility for the communities we serve.The Admissions Representative plays a crucial role in supporting prospective and current students. This hybrid position requires a dynamic individual who excels in both virtual and in-person environments, engaging with families, guiding students through the admissions process, and representing ASU Preparatory Academy at various events throughout the year.QUALIFICATIONS:Bachelor’s degree in education, counseling, communications, or a related field, preferredOne to Two (1-2) years of experience in admissions, student support, or customer service within an educational setting, desiredProficiency in Microsoft Office, Google Suite, and CRM tools for student tracking and outreachBilingual proficiency (Spanish/English), preferred but not requiredActive AZ Department of Public Safety (DPS) IVP Fingerprint Clearance Card.Any equivalent combination of experience, training and/or education from which comparable knowledge, skills and abilities may be considered.DUTIES AND RESPONSIBILITIES:Provide support to prospective students and their families, guiding them through the admissions process from inquiry to enrollment.Conduct virtual and in-person informational sessions, answering questions about ASU Prep Academy’s programs, curriculum, and enrollment requirements.Attend and represent ASU Prep Academy at community events, open houses, school fairs, and other recruitment initiatives.Maintain strong communication with students, families, and internal departments to ensure a seamless admissions experience.Collaborate with the marketing and outreach teams to develop engagement strategies for prospective students.Assist in organizing on-campus tours and events to showcase ASU Prep Academy’s offerings.Utilize CRM systems to track inquiries, applications, and enrollment data, ensuring accurate record-keeping.Provides immediate, ongoing and efficient information and problem resolution to families in a timely manner.Resolves routine and escalated customer concerns in a professional and efficient manner.Provide ongoing support to newly enrolled students, helping them transition smoothly into the ASU Prep community.Adheres to the assigned work schedule, which may vary and include evening and weekend hours.Assists other team members with special projects as assigned.Required travel to attend in-person student recruitment events and engagement efforts throughout the year.Stay up to date on the programs ASU Prep offers in order to effectively communicate with potential families.Maintain a productive working relationship with all other departments.Additional duties may be assigned as necessary.KNOWLEDGE, SKILLS AND ABILITIESExcellent communication and customer service skillsDemonstrate the ability to interact with a diverse audiencesMeet deadline and handle diverse tasks simultaneously using prioritizationOrganizational skills and detail oriented while working under time sensitive deadlinesSelf-motivated and the ability to work successfully with limited supervisionStrong interpersonal and communication skills, with the ability to engage with diverse student populationsAbility to work independently and collaboratively in a hybrid work environmentPHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to stand and talk or hear and sometimes walk and sit. The employee must use hands, arms and fingers to input data, handle, feel or reach. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs . such as boxes, supplies, etc. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, and the ability to adjust focus, close vision, distance vision, color vision, peripheral vision and depth perception.LOCATION:UCENT - HybridTRAVEL:Occasional travel may be required for site visits, meetings, trainings and/or conferences. Locations may vary and may require overnight stays.This job description is subject to change at any time.