Admissions Representative

Triumph Higher Education Group; Northern (KY); On-site; USD 71,635,000 - 79,887,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k with match

PTO

11 holidays

Job summary

Auguste Escoffier School of Culinary Arts is seeking Admissions Representatives to join our remote admissions team. You will contact inquiries by phone to schedule appointments, conduct interviews, and guide applicants through the enrollment process.

The role emphasizes compliance with state and federal accreditation, high ethical standards, and meeting weekly recruitment targets. Strong communication, organization, and customer focus are essential in a fully remote environment.

Qualifications

• Online admissions recruitment or intangible sales experience preferred
• Background in hospitality and/or culinary industry preferred
• Possess a sincere interest in helping others achieve life goals

Responsibilities

• Explain educational programs, outcomes, student services, and financial considerations to students and their support system
• Manage inquiries to achieve prompt contact and weekly targets; redirect unqualified candidates
• Secure new inquiries by asking for referrals to contact
• Schedule and conduct interviews, pursue enrollment and assess candidate fit
• Forecast projected new students for the Director of Admissions
• Conduct follow-up meetings to ensure successful matriculation
• Communicate with enrolled students to guide online orientation and progress
• Be an active participant in team activities and initiatives
• Be timely and responsive to all duties

Skills

Excellent verbal and written

Interpersonal skills

Organizational skills

Ethical standards

MS Office and reporting tools

Salesforce knowledge

Education

Bachelor’s degree in Business or related field

Job description

Auguste Escoffier School of Culinary Arts is a leading accredited provider of online and campus-based culinary training and education. The school's professional programs offer the proven combination of a classic and contemporary approach to modern industry skills training as well as a sustainability-centered and business-focused curriculum. Professional programs in Culinary Arts and Pastry Arts are available online and at ground campuses in Austin, Texas, and Boulder, Colorado. Escoffier also offers enthusiast training online and on ground.

General Summary

Admissions Representatives (ARs) work on an admissions team to recruit qualified applicants for admission to the school. ARs must comply with state and federal accreditation, along with company policies and regulations, while remaining consistent with the highest ethical standards. Admissions representatives are also responsible for managing time and inquiry resources to generate interest in our program. This position will get in touch with inquiries through phone calls to schedule appointments, conduct interviews, and conduct follow-up activity with unresolved interviewees and future class applicants.

Key Job Elements

• Accurately and completely explain educational programs, expected outcomes, student services, and financial consideration to students and their support system if it pertains.
• Manage inquiries to achieve prompt contact and performance activity weekly targets; utilize approved recruitment policies/formats; make prompt and effective contact with inquiries and redirect unqualified candidates based upon incompatible career goals.
• Secure new inquiries (Personally Developed Leads) by directly asking phone contacts about referrals of others to contact that may be interested in the program offered.
• Schedule and conduct interviews, pursue qualified candidates for enrollment, and determine appropriateness of candidates for admission based upon career goal compatibility.
• Accurately forecast projected new students on a periodic basis to the Director of Admissions and Senior level management.
• Consistently conduct follow-up meetings with all applicants (daily, weekly, or on an as needed basis) to ensure successful matriculation.
• Effectively communicate with the enrolled students to guide them through the online orientation and help them understand the importance of this activity as well as tracking their progress.
• Be an active participant in team activities and initiatives.
• Be timely and responsive to all job function duties as assigned.

Schedule

Our standard operating hours are Monday through Friday, 9:00 a.m.–6:00 p.m. The role also requires one late shift per week (10:00 a.m.–7:00 p.m.) and one Saturday shift every 4–5 weeks. For the weeks you work a Saturday, you will receive the preceding Friday off.

Requirements

Job Related Experience

• Online admissions recruitment or intangible sales experience preferred
• Background in hospitality and/or culinary industry preferred but not required
• Possess a sincere interest in helping others achieve life goals

Skills

• Excellent verbal and written communication skills
• Strong interpersonal skills
• Superior organizational and problem resolution skills
• Goal oriented and highly ethical
• Strong expertise with MS Office as well as field related hardware and software packages and systems for reporting features
• Salesforce Knowledge preferred but not required

Competencies

• Self-motivation/Ability to work in a remote environment
• Continuous learning
• Personal Adaptability
• Job Knowledge
• Credibility
• Student Focus/Service
• Professionalism
• Communication
• Ability to engage your audience
• Problem Solving
• Ability to handle rejections and challenges
• Upbeat and energetic personality

Abilities

• Ability to interact effectively and work collaboratively with other departments
• Ability to listen to customers (e.g. staff, etc.) and to understand and respond positively to their requests
• Ability to adapt to changing assignments and multiple priorities
• Ability to manage multiple tasks and successfully meet deadlines
• Ability to take initiative and is a self-starter
• Bachelor’s degree in Business or a related field is strongly preferred.
• 0-2 years admissions recruitment or non-durable goods sales experience.

Working Conditions

This is a fully remote position that requires a dedicated, quiet, and distraction-free workspace with a reliable internet connection

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities and activities may change at any time with or without notice.

The expected hourly range for this position is between $25.00 and $27.88. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; licensure and certifications; market factors; departmental budgets; and responsibility. The position qualifies for the below benefits. Escoffier offers a robust suite of benefits including:

• Medical, dental, vision, life, voluntary life and disability insurance
• 401k Retirement Program with an employer match
• Enhanced Employee Assistance Program
• PTO Program
• 11 paid holidays

Triumph Higher Education LLC and its Companies are an Equal Opportunity Employer. The Company does not discriminate on the basis of race, religion, color, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Triumph Higher Education LLC and its affiliates are Drug Free Workplaces