Admissions Representative

Doist; Norfolk (VA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k) and Matching

Comprehensive Health Coverage

Life Insurance

Parental Leave

Paid Time Off

Employee Assistance Program

Tuition Reimbursement

Job summary

Aviation Institute of Maintenance (AIM) is seeking an Admissions Representative in Norfolk to engage prospective students and guide them through enrollment. The role combines consultative sales with enrollment management, aiming to convert inquiries into applications and enrolled students.

You will manage inquiries via phone, email, and in-person/virtual meetings, assess eligibility, and coordinate the enrollment process while meeting KPIs.

Qualifications

• Experience in sales, admissions, or customer service with measurable performance against targets or KPIs.
• Ability to manage high volumes of inquiries and guide prospective students through the enrollment process.
• Strong communication skills and ability to connect with diverse audiences.

Responsibilities

• Manage a high volume of prospective student inquiries via phone, email, and in-person or virtual meetings.
• Assess goals, background, and eligibility to identify the right program fit.
• Guide students through inquiry, appointment setting, interview, application, documentation, and enrollment stages.
• Maintain accurate records of application status and pipeline activity in the CRM.
• Represent AIM at open houses, career fairs, and community recruitment events.

Skills

Sales experience

Customer service

Communication

Time management

Multitasking

CRM experience

Microsoft Office

Education

High School Diploma or GED

Associate’s degree or higher preferred

Tools

CRM software

Microsoft Office Suite

Job description

Training Tomorrow's Technicians to Become Skilled, Employable and Essential. About Us - Big Changes, Better Benefits - Join us today!

The Aviation Institute of Maintenance (AIM) , established in 1969, is a premier institution dedicated to advancing the field of aviation maintenance through exceptional education and training. With 15 campuses nationwide, AIM is a cornerstone in the aviation industry, accounting for 20% of all students attending FAA-certified Airframe & Powerplant (A&P) schools across the country. Each year, AIM proudly contributes to the graduation of nearly one in four certified aircraft technicians in America. At AIM, you'll become part of a dynamic team of educators and leaders, all united by a shared commitment to delivering top-notch training and ensuring student success. We are passionate about equipping the next generation of aircraft technicians with the skills and knowledge needed to excel in the aviation industry. If you are eager to make a meaningful impact and help shape the future of aviation maintenance, AIM offers a rewarding environment where your contributions will truly matter.

CAMPUS LOCATION: Aviation Institute of Maintenance - 2329 E Little Creek Rd Norfolk, VA 23518

Help Students Launch Careers in Aviation. Every career has the potential to change a life—but some careers let you help change lives every single day. At Aviation Institute of Maintenance (AIM) , our Admissions Representatives are often the first person a prospective student speaks with about a future in aviation maintenance. Whether someone is pursuing a lifelong passion for aircraft or looking for a new career with long-term stability, you'll help them understand their options, answer their questions, and confidently navigate the enrollment process. This is more than an admissions role. It's a consultative sales position where success comes from building relationships, earning trust, and guiding prospective students from their first inquiry through enrollment. If your background includes inside sales, admissions, recruiting, enrollment, customer service, or account management , you'll have the opportunity to make a meaningful impact while achieving measurable performance goals. Every student you enroll represents someone taking the first step toward becoming an FAA-certified aviation maintenance technician and joining an industry that keeps aircraft flying safely around the world. If you're motivated by helping people, exceeding goals, and making a lasting difference, we'd love to have you on our team.

Key Responsibilities

• Manage a high volume of prospective student inquiries through phone, email, and in-person or virtual meetings - responding with speed and professionalism
• Assess each prospective student’s goals, background, and eligibility to identify the right program fit
• Guide students through every stage of the admissions process: inquiry, appointment setting, interview, application, documentation, and enrollment
• Consistently meet and exceed enrollment KPIs, including outreach volume, contact-to-appointment conversion rates, application completion rates, and closing ratios
• Proactively follow up with prospective students to keep momentum and resolve barriers to enrollmentMaintain accurate records of student application status and pipeline activity in the CRMRepresent AIM at open houses, career fairs, and community recruitment events

What We’re Looking For

• Is passionate about education and the difference a skilled trade career can make in a person’s life
• Brings consistent energy and a positive attitude - especially when the work gets challenging
• Takes initiative without waiting to be asked; identifies what needs to happen and follows through
• Has a strong track record in sales, admissions, or customer service with demonstrated results against performance metrics
• Communicates clearly and authentically with a wide range of people
• Stays organized, meets deadlines, and manages multiple priorities without dropping the ball

Qualifications

• High School Diploma or GED required
• Associate’s degree or higher preferred

• Proven experience in sales or customer service with a record of meeting or exceeding KPIs such as conversion rates, outreach goals, and closing ratios
• One or more years of admissions experience in a proprietary (for-profit) post-secondary educational setting preferred

• Strong written and verbal communication skills with the ability to connect with diverse audiences
• Excellent time management and the ability to multitask effectively in a high-volume environment
• Proficient in Microsoft Office Suite; comfortable learning new CRM and enrollment management systems
• Flexible availability for occasional evenings and one Saturday per month

Work Schedule: Monday - Thursday 9 AM - 6 PM OR 10 AM - 7 PM Fridays 9am-5pm Saturdays 1-2X a month as needed to support career fairs and open house events

What We Offer

• 401(k) and Matching: Secure your future with our competitive retirement savings plan.
• Comprehensive Health Coverage: Enjoy Health, Dental, and Vision insurance to keep you and your family healthy.
• Life Insurance: Peace of mind with life insurance options.
• Parental Leave: Support for new parents during important life transitions.
• Paid Time Off: Recharge with paid time off to promote work-life balance.
• Employee Assistance Program: Access to resources for personal and professional support.
• Tuition Reimbursement: Invest in your future with financial support for further education.

AIM is a proud equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.