Admissions Representative

Northpoint Recovery Holdings, LLC; Meridian (ID); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

Subsidized health insurance coverage

Employer-paid basic life insurance

Employee assistance program

Voluntary dental and vision insurance

Generous paid time off plan

Job summary

Northpoint Recovery Holdings, LLC is seeking a dedicated Admissions Representative for their Corporate Office in Meridian, ID. This full-time position involves managing the admissions lifecycle, handling inbound and outbound communications, and working closely with clinical and administrative teams to ensure a smooth admission process.

The ideal candidate will have sales experience, excellent organizational skills, and the ability to thrive in fast-paced environments. Benefits include health insurance, paid time off, and more.

Qualifications

• Must be at least twenty-one (21) years of age.
• One or more years of sales experience in a call-center setting preferred.
• Experience with a growing company with multiple entities preferred.

Responsibilities

• Coverage of admissions phone line, online chats, and email.
• Obtain and oversee the acquisition of complete patient/client information.
• Explain insurance benefits to potential patients and their families.
• Consult with Admissions Supervisor and Clinical Team about potential admissions.
• Discuss payment options with potential patients/clients.
• Verify acquisition of records from transferring facilities.
• Provide the Program Director with information on new patients.
• Ensure a gender-specific client pickup is scheduled.

Skills

Excellent critical-thinking skills

Organizational abilities

Mentoring and coaching experience

Proficiency with Microsoft Office Suite

Job description

Reports To

Corporate Director of Admissions

Location

This is a full‑time on‑site position at our Corporate Office in Meridian, ID.

Compensation

$22‑$26 per hour + shift differential.

Schedule

Sunday to Wednesday, 7 am–5:30 pm.

Company Overview

Northpoint Recovery Holdings, LLC began in 2009 as Ashwood Outpatient and officially launched the Northpoint platform in 2015. Now celebrating 10 years of growth in 2025, Northpoint is a leading behavioral health care provider offering evidence‑based treatment for adults with substance use and co‑occurring disorders through the Northpoint Recovery brand, and mental health treatment for adolescents through Imagine by Northpoint. Operating under an in‑network, commercial insurance model, Northpoint has grown exclusively through de novo expansion—from two facilities to seventeen across the Western U.S.—with more planned in both existing and new markets. Our mission is simple: saving lives and restoring relationships by helping people get their lives back, and treating every individual with empathy and respect.

Position Summary

As a key member of the Northpoint team, the Admissions Representative is responsible for overseeing the patient/client admissions lifecycle and consistently driving the census at each facility. The role manages a large amount of inbound and outbound lead generation activities, including telephone calls, email communications, and online chats to prospect and develop leads. The representative works with multiple departments and outside vendors to ensure all goals are achieved and serves as an ambassador of Northpoint, adhering to our Core Values while assisting all potential clients.

Essential Responsibilities and Duties

• Coverage of admissions phone line, online chats, and email.
• Obtain or oversee the acquisition of complete and accurate patient/client information pertinent for admission.
• Explain insurance benefits to potential patients/clients and their families.
• Consult with Admissions Supervisor, Program Director, and Clinical Team about potential admissions.
• Discuss payment options with potential patients/clients and/or family members or fiduciaries.
• Verify acquisition of records from transferring and/or previous facilities and ensure timely receipt of all necessary patient/client records.
• Provide the Program Director with information on new patients/clients to aid in schedule development.
• Alert Clinical Team about new patients/clients and ensure a gender specific client pickup is scheduled.
• Interact with the patient/client and family and prepare them for the transition; communicate with the Clinical Team as necessary.
• Verify that all involved parties have been contacted and provided with pertinent admission information.
• Maintain contact with referral sources in cooperation with marketers.
• Ensure accurate referral sources are entered into the electronic medical records system.
• Maintain cleanliness of the admissions office.
• Drive company vehicle for official and approved business and ensure safe transport.
• Adhere to all company policies and procedures.
• Maintain confidentiality in accordance with established policies and standards of care.
• Perform other related duties and special projects as assigned.

Qualifications and Requirements

• Must be at least twenty‑one (21) years of age.
• One or more years of sales experience in a call‑center setting preferred.
• Experience with a growing company with multiple entities preferred.
• Action‑oriented with the ability to adapt to change, work independently, prioritize tasks, and drive to finish.

Preferred Knowledge and Skills

• Excellent critical‑thinking skills.
• Excellent organizational abilities.
• Strong mentoring and coaching experience with a team of diverse levels of expertise.
• Exceptional written, oral, interpersonal, and presentation skills, with the ability to interface effectively with senior management, board of directors, and staff.
• Ability to operate as a practical tactical thinker as well as a strategic thinker.
• Comfortable analyzing information and dealing with complexity.
• Quickly and effectively identify and resolve problematic situations.
• Handle confidential material reliably.
• Perform several tasks concurrently with ease and professionalism.
• Effectively prioritize workload in a fast‑paced environment.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office Suite.
• Valid driver’s license and safe driving record.

Benefits

• Subsidized health insurance coverage for employee, spouse, and dependent(s).
• 100% employer‑paid basic life insurance equal to 1x annual salary, up to $100,000.
• 100% employer‑paid employee assistance program.
• Voluntary dental, vision, short‑term disability, supplemental life & AD&D, critical illness, accident, and hospital indemnity insurance.
• Pre‑tax savings accounts for all IRS‑allowable medical and dependent‑care expenses.
• Generous paid time off plan.

Equal Opportunity Employer

Northpoint is an Equal Opportunity Employer. Northpoint is an At‑Will employer. Employment may be terminated at any time by the employee or employer with or without notice.

HIPAA Compliance

Employees with potential access to protected health information must comply with all procedures and guidelines governed by HIPAA.