Admissions Representative

Northpoint Recovery; Loveland (CO); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

Subsidized Health Insurance Coverage

100% Employer-Paid Life Insurance

401(k) Retirement Plan

Job summary

A leading behavioral healthcare provider in Loveland, CO seeks an Admissions Representative to manage the patient admissions lifecycle and ensure effective lead generation. The ideal candidate will have sales experience and exceptional critical thinking. This full-time role offers competitive compensation and full benefits, including health insurance and a 401(k) retirement plan.

Qualifications

• Must be at least twenty-one (21) years of age.
• 1+ year of sales experience in a call center setting preferred.
• Action-oriented with the ability to adapt to change, prioritize tasks, and drive to finish.

Responsibilities

• Oversee patient/client admissions lifecycle and drive census.
• Manage inbound and outbound lead generation activities.
• Consult with team regarding potential admissions.

Skills

Sales experience in a call center

Critical thinking

Strong interpersonal skills

Microsoft Office Suite proficiency

Job description

Job Title: Admissions Representative

Reports To: Corporate Director of Admissions

Location: Northpoint Colorado (Adult inpatient Loveland, CO) – full‑time onsite.

Compensation: $22–26 per hour

Schedule: Friday–Monday 9am–7pm MST or Tuesday–Friday 7am–5pm MST

Company Overview

Northpoint Recovery Holdings, LLC began in 2009 as Ashwood Outpatient and launched the Northpoint platform in 2015. Now celebrating 10 years of growth, Northpoint is a leading behavioral healthcare provider offering evidence‑based treatment for adults with substance use and co‑occurring disorders through the Northpoint Recovery brand and mental health treatment for adolescents through Imagine by Northpoint. Operating under an in‑network, commercial insurance model, Northpoint has grown exclusively through de novo expansion—from two facilities to seventeen across the Western U.S.—with more planned in both existing and new markets. We’re guided by core values of humility, heart, inspiration, and conviction and our mission is simple: saving lives and restoring relationships by helping people get their lives back, and treating every individual with empathy and respect.

Position Summary

As a key member of the Northpoint team, the Admissions Representative is responsible for overseeing the patient/client admissions lifecycle and consistently driving the census at each facility. This person will manage a large amount of inbound and outbound lead generation activities, including telephone calls, email communications, and online chats, to prospect and develop leads. The Admissions Representative will work with multiple departments and outside vendors to ensure all goals are accomplished. As an ambassador of Northpoint, adhering to our Core Values while assisting all potential clients is paramount.

Essential Responsibilities and Duties

• Coverage of Admissions phone line, online chats, and emails.
• Obtain or oversee acquisition of complete and accurate patient/client information for admission.
• Explain insurance benefits to potential patients/clients and their families.
• Consult with Admissions Supervisor, Program Director, and Clinical Team about potential admissions.
• Discuss payment options with potential patients/clients and/or family members or fiduciaries.
• Verify acquisition of records for pending patients/clients from transferring and/or previous facilities and ensure timely receipt of all necessary documentation.
• Provide the Program Director with information on new patients/clients to aid in schedule development.
• Alert Clinical Team about new patients/clients and ensure a gender‑specific client pickup is scheduled.
• Interact with the patient/client and family and prepare them for the transition; communicate with the Clinical Team as necessary.
• Verify that the family, Admissions personnel at the referring facility, marketing representative, and any others involved have been contacted and receive all pertinent admission information.
• Maintain contact with referral sources in cooperation with marketers.
• Ensure accurate referral sources are entered into the electronic medical records system.
• Maintain cleanliness of the Admissions office.
• Drive company vehicle for official and approved business; ensure safe transport.
• Adhere to all company policies and procedures.
• Maintain confidentiality in accordance with established policies and standards of care.
• Perform other related duties and special projects as assigned.

Qualifications / Requirements

• Must be at least twenty‑one (21) years of age.
• 1+ year of sales experience in a call center setting preferred.
• Experience with a growing company with multiple entities preferred.
• Action‑oriented with the ability to adapt to change, work independently, prioritize tasks, and drive to finish.

Preferred Knowledge and Skills

• Excellent critical thinking skills.
• Excellent organizational abilities.
• Strong mentoring and coaching experience to a team with diverse levels of expertise; ability to influence and engage employees and peers.
• Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior management, board of directors, and staff.
• Ability to operate as both a practical tactical and a strategic thinker.
• Comfortable analyzing information and dealing with complexity.
• Quickly and effectively identify and resolve problematic situations.
• Able to handle confidential material in a reliable manner.
• Ability to perform several tasks concurrently with ease and professionalism.
• Ability to effectively prioritize workload in a fast‑paced environment.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office Suite.
• Must have a valid driver’s license and safe driving record.

Full‑Time Benefits Include

• Subsidized Health Insurance Coverage for Employee, Spouse, & Dependent(s).
• 100% Employer‑Paid Basic Life Insurance equal to 1x annual salary, up to $100,000.
• 100% Employer‑Paid Employee Assistance Program.
• Voluntary Dental, Vision, Short‑Term Disability, Supplemental Life & AD&D, Critical Illness, Accident, and Hospital Indemnity Insurance.
• Pre‑tax Savings Accounts for all IRS‑allowable medical and dependent care expenses.
• Generous Paid Time Off plan and 10 Paid Holidays annually.
• Employee Referral Bonuses.
• 401(k) Retirement Plan & Employer Match.

This job description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. It is meant to be an accurate reflection of the principal job elements essential for making fair pay decisions about jobs.

Employees with potential access to protected health information must comply with all procedures and guidelines governed by HIPAA.

Northpoint is an Equal Opportunity Employer. Northpoint is an At‑Will employer. Employment may be terminated at any time by the employee or employer with or without notice.