Admissions Representative

Northpoint-Recovery-Holdings,-LL; Meridian (ID); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

Health insurance

Life insurance

Employee assistance program

Dental and vision insurance

Paid time off

Job summary

Northpoint Recovery Holdings, LLC is seeking an Admissions Representative to oversee the patient admissions lifecycle at our Meridian, ID facility. You will handle a high volume of inbound and outbound calls, emails, and chats to qualify leads and drive census while coordinating with a multi-department team to ensure smooth admissions.

The role requires 1+ year of sales or call-center experience, strong communication, and the ability to manage multiple tasks with attention to detail.

Qualifications

• Experience handling inbound and outbound calls and chats in a fast-paced environment.
• Strong communication skills and ability to interact with patients/families.
• Sales experience in a call-center setting is preferred.
• Able to manage multiple tasks and coordinate with multiple departments.

Responsibilities

• Cover Admissions phone line, online chats, and emails.
• Explain insurance benefits to patients and families.
• Verify patient information and secure records for admissions.
• Coordinate with Admissions Supervisor, Program Director, and Clinical Team.
• Maintain accurate referral and admission documentation in the EMR.
• Communicate new patient information to Clinical Team and scheduling.
• Ensure confidentiality and compliance with policies and HIPAA.

Skills

Inbound calls

Communication

Sales experience

Organization

Job description

Location: This is a full-time on site position located at our corporate office in Meridian, ID

Compensation: $22-28/hour

Schedule: Friday-Monday 11am-9pm MST

Northpoint Recovery Holdings, LLC began 2009 as Ashwood Outpatient and officially launched the Northpoint platform in 2015. Now celebrating 10 years of growth in 2025, Northpoint is a leading behavioral healthcare provider offering evidence-based treatment for adults with substance use and co-occurring disorders through the Northpoint Recovery brand, and mental health treatment for adolescents through Imagine by Northpoint. Operating under an in-network, commercial insurance model, Northpoint has grown exclusively through de novo expansion—from two facilities to seventeen across the Western U.S.—with more planned in both existing and new markets. We’re guided by core values of humility, heart, inspiration, and conviction. Our mission is simple: saving lives and restoring relationships by helping people get their lives back, and treating every individual with empathy and respect.

POSITION SUMMARY: As a key member of the Northpoint team, the Admissions Representative is responsible for overseeing the patient/client admissions lifecycle and consistently driving the census at each facility. This person will be managing a large amount of inbound and outbound lead generation activities including telephone calls, email communications, and online chats to prospect and develop leads. The Admissions Representative will work with multiple departments and outside vendors to ensure all goals are accomplished. As an ambassador of Northpoint, adhering to our Core Values while assisting all potential clients is paramount.

• Coverage of Admissions phone line, online chats, and emails
• Obtain, or oversee, the acquisition of complete and accurate patient/client information pertinent for their admission into a Northpoint facility
• Explain insurance benefits to potential patients/clients and their families
• Consult with Admissions Supervisor, Program Director, and Clinical Team about potential admissions
• Discuss payment options with potential patients/clients and/or family members or fiduciaries
• Verify the acquisition of records for pending patients/clients from transferring and/or previous facilities and completion of other necessary documentation; ensure timely receipt of all necessary patient/client records
• Provide the Program Director with information on new patients/clients to aid in schedule development
• Alert Clinical Team about new patients/clients and ensure a gender specific client pickup is scheduled
• Interact with the patient/client and family and prepare them for the transition; communicate with the Clinical Team, as necessary
• Verify that the family, Admissions personnel at the referring facility, marketing representative, and any others involved in a patient’s/client’s admission have been contacted and provide all pertinent information about the admission to them
• Maintain contact with referral sources in cooperation with marketers
• Ensure accurate referral sources are entered into the electronic medical records system
• Maintain cleanliness of the Admissions office
• Drive Company vehicle for official and approved and business; ensure safe transport
• Adhere to all Company policies and procedures
• Maintain confidentiality in accordance with established policies and procedures and standards of care
• Performs other related duties and special projects as assigned

QUALIFICATIONS/REQUIREMENTS

• Must be at least twenty-one (21) years of age
• 1+ year of sales experience in a call center setting preferred
• Experience with a growing company with multiple entities preferred
• Action-oriented with the ability to: adapt to change, work independently, prioritize tasks, and drive to finish

PREFERRED KNOWLEDGE AND SKILLS

• Excellent critical thinking skills
• Excellent organizational abilities
• Strong mentoring, and coaching experience to a team with diverse levels of expertise; ability to influence and engage employees and peers
• Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior management, board of directors, and staff
• Ability to operate as a practical tactical as well as a strategic thinker
• Comfortable analyzing information and dealing with complexity
• Quickly and effectively identify and resolve problematic situations
• Able to handle confidential material in a reliable manner
• Ability to perform several tasks concurrently with ease and professionalism
• Ability to effectively prioritize workload in a fast-paced environment
• Strong attention to detail and accuracy
• Proficiency with Microsoft Office Suite REQUIRED CERTIFICATES/LICENSES/REGISTRATIONS:
• Must be at least twenty-one (21) years of age
• Must have a valid driver’s license and safe driving record

FULL-TIME BENEFITS INCLUDE:

• Subsidized Health Insurance Coverage for Employee, Spouse, & Dependent(s)
• 100% Employer Paid Basic Life Insurance equal to 1x annual salary, up to $100,000
• 100% Employer Paid Employee Assistance Program
• Voluntary Dental, Vision, Short-Term Disability, Supplemental Life & AD&D, Critical Illness, Accident, and Hospital Indemnity Insurance.
• Pre-tax Savings Accounts for all IRS-allowable medical and dependent care expenses
• Generous Paid Time Off plan

This job description is not intended, and should not be construed, to be and exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. It is meant to be an accurate reflection of the principal job elements essential for making fair pay decisions about jobs.

Employees with potential access to protected health information must comply with all procedures and guidelines governed by HIPAA.

Northpoint is an Equal Opportunity Employer. Northpoint is an At-Will employer. Employment may be terminated at any time by the employee or employer with or without notice.

Compensation:

$22 - $26 USD