ADMISSIONS REP/REGISTRAR

Summit Oaks Hospital, Inc.; Summit (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Career development opportunities

HealthStream online learning catalog

Competitive compensation

Generous paid time off

Medical, dental, vision, and prescription drug plans

401(K) with company match

Job summary

Summit Oaks Hospital, Inc. is seeking an Admissions Registrar to coordinate various aspects of the admissions process. The ideal candidate will be responsible for facilitating the referral process, managing insurance verifications, and ensuring effective patient communication. A Bachelor's or Master’s degree in social work, psychology, or related field is required, along with 1-3 years of relevant experience, particularly in crisis intervention and customer service. The position offers competitive compensation and excellent benefits including health plans and a 401(K).

Qualifications

• Bachelor’s degree in social work, psychology, mental health, or a related field required.
• Minimum one to three years of relevant experience in a human service or call-center environment.

Responsibilities

• Coordinate the admissions process and handle inquiry calls.
• Obtain approvals and verifications for patients.
• Document inquiry call information completely and accurately.
• Manage incoming ER referrals within designated timeframes.
• Maintain daily census log and accurately reflect real-time admissions.

Skills

Crisis intervention

Telephonic triage

Customer service

Effective communication

Education

Bachelor’s degree in social work, psychology, mental health, or related field

Master’s degree in social work, psychology, mental health, or related field

RN degree

Job description

Position Summary

The Admissions Registrar is responsible for coordinating aspects of the admissions process, including handling inquiry calls, processing referrals, communicating with referral sources and customers, and managing insurance verification, patient registration, vitals, patient observations, scheduling evaluations, admissions processing, bed board monitoring, belongings searches, and other non‑clinical duties as assigned by admissions leadership.

Responsibilities

• Facilitates the Assessment and Referral process by obtaining AOC approvals, doctor’s assignments, and precertifications from insurance companies.
• Knowledge of EMTALA and legal implications of the admissions process, consistently communicating effectively to determine whether a patient can give express and informed consent.
• Completes all aspects of a screening and referral process accurately and thoroughly using all department programs and applications.
• Knowledge of Mental Health Law and its impact on patients.
• Records inquiry call information completely and accurately, including clinical and medical details, patient demographics, legal status, payor information, and call disposition; follows all inquiry calls to disposition and communicates dispositions to referral sources.
• Handles all inquiry calls with respect and dignity in a timely manner; manages and processes incoming ER referrals within designated timeframes.
• Demonstrates ability to process an inquiry call, reviewing clinical data to determine program eligibility and completing an Inquiry Call Sheet.
• Knowledge of facility programs; ability to sell facility programs effectively.
• Refers patients for appropriate services.
• Assesses and documents a patient’s legal status and ability to give express and informed consent.
• Obtains insurance verification and/or private pay rates; reviews case with the department manager or director.
• Obtains pre-certifications from insurance companies for admissions.
• Schedules assessments and admissions.
• Maintains daily census log and/or MS4 Electronic Bedboard to accurately reflect real‑time admissions and discharges.
• Other duties as assigned.

Qualifications

• Education: Bachelor’s degree in social work, psychology, mental health, or a related field, or Master’s degree in the same areas, or RN degree. CNA or RN Licensure/Certification/Registration preferred.
• Experience: Minimum one to three years of experience in a human service, social service, psychiatric, mental health or call‑center setting, performing administrative duties including crisis intervention, telephonic triage, and managing inquiry calls with a focus on customer service.

Benefits

• Career development opportunities across UHS and its 300+ locations.
• HealthStream online learning catalog with free CEU courses.
• Competitive compensation and generous paid time off.
• Excellent medical, dental, vision, and prescription drug plans.
• 401(K) with company match and discounted stock plan.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.